The cashier says no fee until the last confirmation screen. If there is a fee, show it before I type all the details.
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One thing I always check is whether they offer the lower RTP versions of popular slots, and to their credit, most games here match the published RTPs from the providers. You can even see the info in t... See more
After a bad streak I was tempted to chase losses, so I used the 7-day time-out option. It logged me out, cancelled pending bonuses, and wouldn’t let me deposit or play until the week was over. Annoyin... See more
Support ticket 90812 still says waiting for agent.
Company details
Written by the company
Top Choice 🎯 Best welcome bonus today
Contact info
United Kingdom
- promo-prime-2026.click
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Support kept saying wait without…
Support kept saying wait without checking the account.
History says the slot round finished
History says the slot round finished. The actual game reopened at the start screen and support asked for a round number I could not find.
The cashier says no fee until the last…
The cashier says no fee until the last confirmation screen. If there is a fee, show it before I type all the details.
One page said Trustly withdrawals take…
One page said Trustly withdrawals take 24 hours; the cashier page said manual review. Support then gave a third answer.
Cashback notice had no date or amount.
The bonus looked normal on the offer…
The bonus looked normal on the offer page, so I claimed it after reading the short terms. After that, the active bonus page showed different wagering and a much lower contribution for blackjack. Maybe the detailed rules were somewhere else, but showing one thing before deposit and another after is poor. I stopped playing the bonus balance because I didn’t know what actually counted.
The message centre marked my payment…
The message centre marked my payment reply as read even though nobody answered it. Tiny thing, but it makes tracking impossible.
The account page says “verified”
The account page says “verified”. Withdrawal page says “verification required”. Which one am I meant to believe?
My account kept logging out whenever I…
My account kept logging out whenever I opened the cashier on mobile data. Fine on Wi-Fi, useless on the bus.
Live blackjack seats showed open
Live blackjack seats showed open, then unavailable.
The welcome timer kept running during…
The welcome timer kept running during site errors.
Bonus expiry time appeared only after I…
Bonus expiry time appeared only after I claimed.
Live chat closed while I was uploading…
Live chat closed while I was uploading the second document
Chat transcript never arrived
Cashback had no schedule
Cashback had no schedule, just a blank message notice.
My limit didn’t apply
The game search is messy
The game search is messy. Typed “book” and got six unrelated slots first, while the actual game came up as unavailable.
The offer banner showed x20 wagering
The offer banner showed x20 wagering, but the active bonus page switched to x45 after deposit. That detail should not change after money is already in.
The transaction history is unreliable
The transaction history is unreliable. My cancelled withdrawal appears in one view, disappears in export, and changes the monthly total depending on the date filter. I was checking it after work, tired enough already, and ended up making my own notes because the account page could not be trusted.
Bonus timer expired while the site kept…
Bonus timer expired while the site kept logging me out.
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