I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more
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Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more
Company details
Written by the company
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Contact info
5917 S Archer Ave, 60638, Chicago, United States
- 877-299-3786
- support@promdressshop.com
- promdressshop.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great fit
Great fit, just like the size guide says. A beautiful dress and material is high quality. Just way too long from the hem but thats easily fixed.
The measuring guide isn’t correct
The measuring guide isn’t correct. We measured as guided and received the dress and it wasn’t even close. Ended up costing me around $80 to return it.
The dress was exactly as expected
The dress was exactly as expected, designer dress. It didn't fit me the way I wanted so I had to return it. Return was prompt and easy! The only downside was the restocking fee but other than that it was a great experience and would recommend to others!
Disappointed
My daughter was looking forward to receiving her dress, and she was really disappointed when the dress arrived. The quality of the dress was not what we expected and it was too big.
Not the size we thought
My daughter was measured before we ordered and we got a size bigger then we needed because it was a corset back. But the fabric that hides your skin was to small it was about 3 inches to short on both sides. Ended up getting a different dress because wouldn't have time to ship it back and order a different one and it get here in time for prom. Not satisfied at all...
Thanks the dress was beautiful I eill…
Thanks the dress was beautiful I eill be shopping with u guy as long as possible
It only took about three days for me to…
It only took about three days for me to receive my dress and it was GORGEOUS! The packaging could have been a bit better as the dress was kind of folded up and had it been soffeeent material would have been extremely wrinkled but all in all great experience
Dress was gorgeous
Dress was gorgeous! Not disappointed. Fit well and looked beautiful. Material was as expected and embellishments were perfect. Price was a bit high, but the dress was unique.
Prom Dress Shop was great!!!
Prom Dress Shop was great!!!! Bought a jumpsuit second go around for my grandaughter. 1 st dress was to straight fitting. 2 nd was a jumpsuit... it came in midsized was way to big... they contacted the dress maker and replaced it. Shipping straight from factory. Will definitely work with this shop again. Everyone I spoke with was very nice and very helpful to get us the jumpsuit in enough time for Sr. prom
Thanks for all of your help!!
I was so impressed with their customer…
I was so impressed with their customer service. When I needed to exchange for another size, they were extremely helpful and so easy to deal with. Thank you!
What we expected and more!!
I was really impressed with how u huys…
I was really impressed with how u huys kept me updated on my order and i love my daughter dress. I would recommend this com0any to others...
Love my dress!
Received my dress in no time. They shipped my dress right away and updated me consistently about its where abouts through email. When my dress came, it was in perfect condition and looked exactly like how it was online. So pretty! Would recommend them to anyone
Great customer service with very good…
Great customer service with very good communication
Dress was just as pictured very pleased…
Dress was just as pictured very pleased with it
Service was awesome
Service was awesome! The rep helped me with the sizing of different dresses. We needed several dresses FAST and it all worked out!
My dress
My dress came as expected and fits me great. It was also dilivered in a timely manner and came with a nice cover for it also!
Retyrn policy
I feel that you should have at least 7 days to return a dress without having to pay for return shipping rather than just 3 days. When ordering multiple dresses for prom and special occasions girls need time to try on and compare the dresses and not feel so rushed.
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