Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... See more
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After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... See more
Company details
Written by the company
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Contact info
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3.7
Average
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I sent a email regarding a product I…
I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.
24 July 2024
Reply from Proleep
Hi Steven, we sincerely apologize for the inconvenience.
We have checked our email records but did not receive any emails from your email address. Could you please reach out to us at support@proleep.com and mention your order number? It would be helpful if you could contact us from the email address you used to place the order so we can assist you immediately.
Thank you for your understanding, and we look forward to resolving this for you promptly.
Blackout Kit for 3 & Y
The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.
26 June 2024
Reply from Proleep
Hi Rayes, we’re sorry to hear that the item didn’t fit as expected.
Could you please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN?
Our team will review the details and solve this issue for you promptly.
Thank you!
Excellent communication and customer…
Excellent communication and customer service from Maurine. Great quality products aswell.
5 August 2024
Unprompted review
I had an issue with their Dashboard…
I had an issue with their Dashboard Cover and they were great at helping me, even sending me a new one. Maurine at Proleep was very professional and a pleasure to deal with, one of the best customer support experiences I've ever had
31 July 2024
Unprompted review
I got what I thought I was gonna get!
26 June 2024
Pleased Customer
Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.
15 July 2024
Unprompted review
Ordered on a bit of a limb
Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!
22 June 2024
It simply doesn't fit
It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible
13 June 2024
Reply from Proleep
We apologize for the inconvenience caused by the fitting issues. To resolve this as quickly as possible, please visit proleep.com/report and follow the simple steps provided. Our team will get back to you promptly to assist you further.
Good service , good aftersales aswell
Verry Good comunication in aftersales , I had a product issue and was able to get the part returned and received my puchase vallue back
thanks to the good follow up and communication with the vender
12 June 2024
Helpful customer service
Helpful customer service. They stand behind their products as well.
8 July 2024
Unprompted review
Placed an order on 26 June
Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...
Order 24302
26 June 2024
Unprompted review
Reply from Proleep
Hello Ole,
I’m truly sorry to hear about the frustration you’re experiencing with your recent order.
I wanted to assure you that your order (24302) was shipped on June 28, just two days after it was placed. This falls within our typical processing time of 1-4 business days. The package is currently with your local carrier.
To get the most accurate update on the location and expected delivery time of your package, we recommend contacting DHL directly. However, if there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
Great products and finish
Great products and finish. Not as flush and seamless on the door panels as I’d like, but still looks good.
3 June 2024
Reply from Proleep
We’re really sorry to hear that the item didn’t fit properly. We understand how disappointing this can be. Please use this link to report the issue, and our team will work quickly to resolve it for you: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Thank you for bringing this to our attention and for giving us the chance to assist you. We appreciate your patience and understanding.
Not a perfect fit
Not a perfect fit. On the side panels you will see the wood grain on one side or the other. The front panel fits great but you can also find this exact same product for half the cost. I will be removing the side panels and looking for something else that fits a little better. Just beware if purchase the side panels.
4 June 2024
Reply from Proleep
Thank you for your feedback! We’re sorry to hear that our product did not meet your expectations. To help us resolve this issue promptly, please visit this and report the problem: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Our team is ready to assist you and ensure you have the best experience with our product.
Thank you for bringing this to our attention!
The team at Proleep support have been…
The team at Proleep support have been amazing! They responded to my email promptly regarding a defective piece. They were very understanding and caring regarding my situation and sent me a replacement piece to make things right the same day! I am very grateful for their help and support in this matter!
24 June 2024
Unprompted review
Customer service is amazing
Had an issue with my original dashboard. I emailed Proleep and they took care of my problem and sent me a new dashboard. Great customer service and my model Y looks amazing.
25 May 2024
Maurine from support was amazing and…
Maurine from support was amazing and super helpful. She helped with my issue by providing care, guidance, and made sure I was 100% satisfied. Will be a returning customer because of this experience.
18 June 2024
Unprompted review
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