I am so pleased with the level of customer service Prokare has offered me. Reasons why I would recommend Prokare: - call if products are unavailable (refund asap if required) - offer alterna... See more
Company replied
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See what reviewers are saying
This brand has exceeded my expectations in every way! Their Nourishing Shampoo and Conditioner have made my hair soft and silky, while their Flawless Finish Foundation provides perfect coverage. Highl... See more
Sent me the wrong product, then asked me to bear the courier cost to return the product.. and then stopped replying. Ghosted me. Terrible professionalism, pathetic customer service. Please don't waste... See more
Company replied
I placed the order when I was in Delhi for a short time. The Prokare officer who arranged my delivery understood my tight travel schedule and arranged a next-day delivery. Although it was a disaster a... See more
Company replied
Company details
Written by the company
We are Delhi NCR based wholesellers of professional hair & beauty products. Our presence in Salons and beauty products industry for last 30 years has given us an insight into the huge potential of professional products market in India nad neighbouring countries, Prokare’s seal of authenticity is our guarantee that the products sold on the site are 100% Authentic and only sourced directly from brands or their authorized distributors.
Contact info
500, Ground Floor, 201301, Noida, India
- 8810434325
- admin@prokare.in
- prokare.in
3.2
Average
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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People also looked at
I never received my product and got…
I never received my product and got message like the delivery boy cannot reach me
1 November 2023
Reply from Prokare
Viji as now you have already returned the last order and placed a fresh one we request you to kindly rate us accordingly.
Products should be packed carefully and…
Products should be packed carefully and should make sure nothing would get damaged while movement. I got the one of my products completely leaked and one had only 2/3 of content. When I reached the admin they simply rejected the return request as I have received and opened the product. My question here is without opening the box how come we know it’s leaked? There were lot of newspapers kept inside the box and all the serum got absorbed by it and there were no clue of leakage from outside of the box. When costumers buy premium products like this and even spent money for delivery atleast consider good materials like bubble wrapper or something for wrapping the products carefully.
3 September 2023
Reply from Prokare
We shall keep your suggestion in mind, apologies for your experience. It was not our fault.
Very affordable price..
Very affordable price... On all other online platforms prices are way higher.. Also the delivery was quick
1 September 2023
I have not received my item till date.
31 August 2023
Reply from Prokare
Kindly share your order Number and details of the order placed and paid for.
Genuine authentic products with excellent quality
Genuine authentic products with excellent quality and on time delivery.
30 August 2023
Unprompted review
Good first experience.
The order was taken without any hassle. D livery was on time. The product was correct, packed well.
24 August 2023
Very nice product original quality
27 July 2023
Poor customer handling
The product I ordered was not available. I have to adjust to a similar hair color. Afterward, for the remaining amount, I had to order two products. But one product was sent by expedited delivery, costing me extra delivery charges without my knowledge.
5 August 2023
Great customer service. Authentic products
The customer care service is great, quick and satisfactory. The products are authentic. Will surely continue to buy from the Prokare website
23 July 2023
Genuine and original product
I ordered loreal professional web wax force 5 it got delivered in 3 to 4 days
29 July 2023
Reply from Prokare
Thanks Tapish. Appreciate your feedback
Reply from Prokare
Thanks Garima, appreciate your feedback
Reply from Prokare
Thanks Lolita, appreciate your feedback
Reply from Prokare
Thanks Alia, appreciate your feedback
Reply from Prokare
Thanks Aneeta, appreciate your feedback
My salon adviced me this product krone…
My salon adviced me this product krone probotox shampoo & mask..it's really effective & gives good results. Loved it
21 July 2023
Reply from Prokare
Thanks Nisha, appreciate your feedback
Not delivered the product yet
Received damaged product. Poor customer service and deliveryservice. I lost money and no refund yet
6 July 2023
Reply from Prokare
Can we kindly have your order number, or if it has been delivered we shall apprecite if you kindly modify the review.
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