Projectmontessori Reviews 

582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and educational value, often noting they are well-made and durable. Many find the toys perfect for engaging children in challenging play without screens, promoting creativity, critical thinking, and dexterity. Reviewers also appreciate the responsive customer service, especially when issues arise, with some experiencing prompt re-orders and refunds. However, some customers experienced significant delays in delivery, with orders taking much longer than expected, sometimes arriving after planned events like Christmas. A few people also mentioned issues with order tracking and a lack of communication regarding shipping status, leading to frustration. There were also isolated complaints about customer service being unresponsive or misleading information about product suitability for certain ages.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and educational... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made, sturdy, and of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick and easy shipping,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with items... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fun toys ordered for Christmas for young grandchildren. I love that these are designed with challenging play without screentime. The games did not arrive by Christmas, however the company alerted me... See more

Company replied

Rated 4 out of 5 stars

The website is organized well. The age categories are very helpful. The descriptions and images pictured on the website were clear and accurate. My three year old loves everything we’ve ordered from... See more

Company replied

Rated 4 out of 5 stars

It took a while for a response, but I finally got a great response from the team. Unfortunately the gift won’t make it for Christmas—-but it will get there in January. Wish I had known earlier, but... See more

Company replied

Rated 4 out of 5 stars

I believe my great granddaughter will enjoy this. I was a little disappointed when I saw the velcro was a small circle. I understand it being small in the mat, but on the items that stick on the mat,... See more

Company replied


Company details

  1. Children's Toys Store

Written by the company

Founded by a mom who wanted the very best for her child, Project Montessori was born from a deep desire to nurture curiosity, independence, and joy in learning. After discovering the Montessori method, Sophie saw her child flourish and felt inspired to share that gift with other families. Every toy in our store is carefully chosen to support your child’s natural growth and help make parenting a little easier and more joyful.


Contact info

4.0

Great

TrustScore 4 out of 5

582 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(582)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor communication

Order number #63184

Ordered a toy for my nephew as a Christmas present, was told delivery would be within 3-5 days. It did not arrive on time and emails requesting a delivery date were ignored. As of yet the order still has not even been despatched. I have since emailed asking to cancel and fully refund my order.

1 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Stephanie,

We’re very sorry for the delay and for the lack of communication regarding your order, especially as this was intended as a Christmas gift. This was entirely our responsibility, and we sincerely apologise for the frustration and disappointment caused.

We’ve now responded to your emails directly and have cancelled your order as requested.

Thank you for sharing your experience — your feedback is very important to us, and we will use it to improve our service.

Kind regards,
Project Montessori

Rated 4 out of 5 stars

Fun toys ordered for Christmas

Fun toys ordered for Christmas for young grandchildren. I love that these are designed with challenging play without screentime.
The games did not arrive by Christmas, however the company alerted me about this and gave me a choice of cancelling order or accepting later with a partial credit. (Apparently they were shipped from China.) I took the credit option and this was promptly handled and the gifts arrived within the week.

30 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Kristin,

Thank you so much for your kind words! We’re glad to hear you enjoyed the design of our toys and that your order was handled promptly despite the shipping delay. We really appreciate your patience and support. 💛

Kind regards,
Project Montessori

Rated 4 out of 5 stars

I hardly ever give a five cause there…

I hardly ever give a five cause there is always room for improvement but I can’t think of anything right now

1 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Corla,

Thank you so much for your kind words! We really appreciate your support and are thrilled to hear you’re happy with your experience. 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

We ordered the LED Busy Board, Magnetic Dots Board and Sticks and Rings Builder

We ordered the LED Busy Board, Sticks and Rings Builder and Magnetic Dots Board for our almost 3 year old. They are definitely toys that he will enjoy as he gets a little bit older. The quality was good and they reminded me of old school simple toys that promoted creativity and critical thinking.

25 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Lori,

Thank you! We’re happy to hear the toys are enjoyable now and will continue to inspire creativity and critical thinking as your little one grows. 💛

Kind regards,
Project Montessori

Rated 4 out of 5 stars

Delivery took awhile but the toy is…

Delivery took awhile but the toy is great.

30 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Carolyn,

Thanks for your feedback! We’re glad to hear the toy is great, and we appreciate your patience with the delivery. 😊

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Was a great gift for my nephew!

Was a great gift for my nephew! Lovely wood and metal toddler instruments!

24 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi there,

Wonderful to hear! We’re thrilled your nephew loved the wooden and metal toddler instruments. 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Amazing Puzzles

Awesome puzzles, challenging yet doable, want to keep this site for future gifting.
Good pricing.

23 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Deb,

Thank you! We’re so glad you enjoyed the puzzles and that you’re considering us for future gifts. 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Products are EXCELLENT

Products are EXCELLENT! Fast and dependable delivery!

29 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Ron,

Thank you so much! We’re happy to hear you’re enjoying our products and that delivery was fast and reliable. 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Great customer service

A few days after placing our order, we were notified that 1 of the 3 items we ordered would not arrive in time for Christmas. We were given a credit for this inconvenience. This conscientious customer service was impressive, appreciated and has made us loyal customers!

19 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi there,

Thank you for sharing! We’re glad our team could help and that you appreciated the credit. We’re thrilled to have earned your loyalty! 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Our grandson luvs the Montessori 10…

Our grandson luvs the Montessori 10 piece musical toy set. He dances, laughs and has the best time playing with it

25 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Michael,

That’s wonderful to hear! We love that your grandson is having so much fun dancing and playing with the musical toy set. 💛

Kind regards,
Project Montessori

Rated 1 out of 5 stars

My order was placed on 7th of December…

My order was placed on 7th of December and was supposed to be a Christmas present for my grandson.
Maybe it can be used as a birthday present instead as it still hasn’t arrived and it’s the 29th December.
Despite getting in touch with this company twice I am still waiting on a response, other than a multi lingual computer generated response.
I feel let down. Very disappointing
G. Yule

29 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Mr. Yule,

We're so sorry to hear about your experience.

Please provide your order details so our support team can get in touch and assist you further. Thank you!

Kind regards,
Project Montessori

Rated 3 out of 5 stars

shipping took a long time

shipping took a long time. Two boxes came crushed on the edges and these are boxes the items need to be stored in. They ship in just a plastic bag, so there is no protection.

17 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Bernadette,

We’re very sorry to hear about the condition in which your order arrived. We completely understand how frustrating this must be, especially since the boxes are important for storage.

Please know that we take feedback like this seriously and are continuously looking at ways to improve our packaging and shipping processes. If you’d like, you can reach out to us at customers@projectmontessori.com, and we’d be happy to make this right.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

The toys are aducational

The toys are aducational , my kid played with it with joy. Safe for babies , and not noisy.

28 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Beth,

Thank you! We’re so happy to hear your child enjoyed the toy and that it’s safe and fun for babies. 💛

Kind regards,
Project Montessori

Rated 1 out of 5 stars

No show package from China

Over 3 weeks since ordering and the item has still not arrived. Missed Christmas. Have since found comparable item cheaper on Amazon. No reason to use this useless service ever again. Avoid.

5 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Gabriel,

We’re very sorry for the frustration and disappointment caused by the delay. We always aim to resolve issues promptly and take every concern seriously.

Unfortunately, without a response from you providing your order details, we’re unable to identify if the order was placed with us and therefore cannot assist further.

We apologise again for the inconvenience and appreciate your feedback, which helps us improve our service.

Kind regards,
Project Montessori

Rated 4 out of 5 stars

The girls experiment kit

The girls experiment kit is at the right level for my almost 7 year old granddaughter to read and follow the instructions. We had fun doing several together. I didn’t give 5 stars because the order didn’t arrive until the day before Christmas, despite having ordered it early and there was no indication when it would arrive.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Toy book

Toy book was the highlight -
the only gift of Christmas that was immediately
Played with all activity stopped to make time for the rplay

25 December 2025
Unprompted review
Rated 2 out of 5 stars

Customer Service is awful - do not order from this company

I have reached out to customer service 4 times. Two times there was no response, twice a standard "we received your inquiry" with zero follow up.

One of the two items I ordered never made it to me - looks as though it was confirmed ordered but nothing else beyond that. I would not recommend ordering from this company. There is no way to reach them other then email and they do not respond.

I have no expectations of receiving the item ordered or of getting my money back (which at this point is what I would prefer since Christmas has come and gone).

I'm giving it 2 stars because one time made it and my nephew liked it.

26 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Lisa,

Thank you for your review. Our support team has since been in touch and have resolved this matter directly. We appreciate your feedback and the opportunity to make things right.

Kind regards,
Project Montessori

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