ProForm Reviews 417

Communication: non-existent. You don't learn when your items will be delivered until a shipping company decides to contact you and then you have to take the entire next day off work. Hard to plan.

Delivery: they dump the 500 pound pieces of equipment on your driveway and leave.

Assembly: really difficult to understand, not user friendly. Had to hire taskrabbit to assemble which cost another few hundred dollars to assemble and about $140 to move into my basement as the items were heavy.

I learned that Peloton is worth the price and will not order from this company ever again and wouldn't wish it on my enemy either.

I purchased my bike in June 2023. Within a few weeks, the pedal came off and the bike was unusable. They sent me the parts and I fixed it myself. Soon after, the same thing happened, (followed by two more times), and a tech came out to fix it. It has sat broken down more than I have been able to use it. It is September 9th, and I have been waiting for a part since July 27th. I spend $40 a month on the subscription, as well as the warranty, and this bike sits being broke down. This company and its products are a total ripoff.

Team did a great job helping me to fix my broken Ifit bike. They provided a new control unit which is working perfectly.. so glad to have my exercise bike back.

I have a Proform Hitt H10 I purchased in January 2024 and I'm currently having noises coming from the unit and has issued service request a couple weeks ago and I have been getting the run around. Stay away from there products. Customer service is awful!

Proform financing customer service is terrible.
Their website sucks too. Just a simple task like changing your password is not an easy task. You'll have to call customer care for that, and guess what?! They won't answer your call.

I DO NOT recommend using their services.

The console on my elliptical was having issues. I texted customer support and they are sending me a new console. I could not believe this amazing service because my elliptical is past the warranty so I was sure I was going to have to purchase an entirely new elliptical. This was such amazing news!!

I bought the Proform 5000 one and a half years ago, uses it twice a week max, suddenly the machine stopped working , contacted CS only to tell me that my warranty expired after one year , for the money I paid (about 1300) I would expect much more than this junk.
STAY AWAY!

If your in the market for an affordable good quality treadmill do not buy a pro form or any of their affiliates such as nordic track I recommend Horizon Fitness i'm not an influencer this is my personal experience. I bought an overpriced treadmill from pro form it already with a missing A wire and Hex Tools plus all the screws and bolts were removed from the original hardware kit and thrown in to a foam container together nothing was labeled so i sent it back because i paid too much money to receive the treadmill in that condition now i have to pay almost $500 for restocking and processing fee terrible company I ordered another treadmill from Horizon Fitness and it was brand new i had everything i needed to assemble it i just want to warn anyone else that's in the market for a treadmill!!!!!!

Software update bricked the tablet control. They refuse to replace or send out technician. Won’t pick up where delivered. Have to disassemble machine to replace. But will only pick up 4 pieces. Hours on phone. Worst company I have ever dealt with.

I purchased my elliptical on 10/2023. Three months later it is unusable. It sheds more parts than my German Shepherd sheds hair. I purchased the extended service plan and "White Glove delivery and assembly. What a farce! The guys who did the assembly admitted that they had never assembled an elliptical and this was their first one- no training. The Ifit screen does work well but the machine was loud upon the very first use. Three months later, I have several screws and an iron sleeve that has fallen off one of the fulcrums. However, I did contact Proform and all though it was a bit protracted they did fix the issues. The assembly was done by the delivery guys and they installed a number of screws and washers in the wrong places. Consequently, the machine was pretty loud. It's too early to say if this elliptical was a good deal or not , but Proform did follow thru on their service commitment. The lesson at least for me, is to hire a service that knows how to assemble these machines unless of course you are capable of doing so on your own.

Even buying a 4-year warranty, it was a struggle to get help. They keep mentioning to read instructions every time I contact them. No help whatsoever. I regret buying. What a waste of money.

Terrible customer service, phone tree just kicks a person around, site not working and their bot is infuriating garbage.
Worse, the treadmill worked once and now only the incline raises and lowers without buttons being pushed, and all other buttons don't work.
STAY AWAY FROM THIS TERRIBLE COMPANY

I bought the proform c22 bike on Oct 19th. Set it up and the resistance would not change. The bike has not worked out of the box. We have the same bike bought 2 years prior and now the flywheel wobbles. So I Googled problems that I could trouble shoot. Checked all the connectors for loose pins, bent pins and they were all good. I took the new console and hooked it up to the old bike and it worked. So that means it was either the harness or the motor. I used the app to open a warranty ticket with all this information. I received a response a week later and after 2 weeks of back and forth asking for pictures and video and asking for my name and address multiple times. For 2 weeks all what was covered was everything I had put in my warranty ticket and warranty registration.They have different people answering the responses from the email chain but b one looks back to see what was covered. It took everything I had not to go mental.I finally called and they got a guy to come out 4 days later. Sure enough it was the harness. They tech guy requests the parts and then I have to take pictures of the connectors hooked up and disconnected? This is after they sent someone. 5 days later they sent only the motor..seriously! It's now Nov 23rd and I have no idea when the part is coming. I called the tech and he said he has left a few messages and waiting to hear back. This is absolutely the worst ran customer service I have ever dealt with or heard of. It is almost comical on how there is no sense of caring about customers. It is now over 6 weeks on a major purchase that I cannot use and lost time on my warranty.

Just awful and I researched but obviously not enough. Went from total excitement to complete let down. It requires assembly by two men, I did not have a clue. I've been through 3 recommended handymen and $200, and it still isn't assembled. Called and was told it could take up to two weeks and is 180 assembly fee for one of their techs. No mind that I've already paid over 2500 just for the equipment and am paying for the app NOW. So, I requested a return and OMG, yep, that'll cost, it's over $500 just to send back. I wish I'd checked here first, the previous reviews are spot on, you'll be sorry, I sure am. What an expensive lesson and all I wanted to do was improve my health.

AVOID THIS RUBBISH COMPANY... PURE JUNK!!

Purchased the pro2000 treadmill in August 2023 & platform board broke by September 2023, literally cracked full length of the treadmill. Contacted customer service as soon as this happened & by 14th November 2023 after chasing up numerous calls & emails the most we have heard from them is they are waiting on the part coming. Almost 12 weeks of waiting, we are waiting no longer & demanding a full refund as product is not fit for purpose. To be totally honest PROFORM FITNESS AS A COMPANY IS AN UTTER DISGRACE, from looking at their shocking reviews online on numerous places I wish I would of spent my 2k wiser on a better brand of company with actual customer services who care about their products & brand & sure as hell seems I aint alone with this!! AVOID AT ALL COST!!!!!

Terrible customer service, after months of going back and forth and multiple technicians coming and diagnosing that i need 12 parts changed on a brand new treadmill, they finally said the would check with the returns departments to see if i could get the loud clangy treadmill replaced under the 12 month warranty that will expire very soon. Then they tell me that they can’t authorize the return after hours and hours on hold and no reply to emails after weeks of waiting and tell me that i need to go through a 3rd party to get my return authorized?? They give me the phone number “ 435-786-4624“ and guess what? that number leads to nowhere! it just rings and rings and rings.

I called the store that is waiting for the return authorization approval from proform so they can process my replacement and told me that in 30 years they have never heard of a third-party authorization. Very tired of getting the runaround will keep calling back until I seek a resolution!

You'll be sorry.

If anything goes wrong with your equipment - you will spend so much time getting a service call, with my first issue - took 3 weeks - a month to get a service call. Customer service, will eat up a week or two just getting a service call scheduled. To top it all off - I keep having the same issue (same belt is breaking).

This is the worst company I paid about $1900 for a Hitt14 elliptical including the warranty From the first day. I had issues with this machine bent handle bar. Loud squeaky noise my neighbors could hear…. now a broken axel….the first tech came to my home 3 to 4 times….. it takes months to get anyone out here and when they come they always have the wrong parts so another month or so for a return visit. I was told by the tech that the ellipticals was made in a way that it is hard to fix maybe a replacement is warranted. Next then you know the warranty company told me that the tech was not comfortable returning…. I was perplex because each time he was here it was nothing but respect given from me and he gave the same back to me….
After arguing with the warranty co…they sent out a tech who also stated the hours it will take to repair elliptical is not worth it but he will try….all the parts were ordered and I was given the date of 9/11/23 for a return service call and until this day I have not heard back from the tech…. I reached out to him several times….

I ABSOLUTELY DO NOT RECOMMEND THIS PROFORM TREADMILL.

The service is beyond terrible, and the equipment is nothing short of pathetic. We made the unfortunate decision to purchase the Carbon T10 Treadmill from Proform, and it has been a complete nightmare.

Do yourself a favor and steer clear of Proform Treadmills. Just 14 months after shelling out $1400, the treadmill's belt decided to call it quits. Of course, their so-called "limited" 12-month warranty conveniently expired just before the treadmill fell apart.

And let's not even get started on their customer service. You're in for a frustrating experience that starts with a 30-minute wait just to provide your details, only to be told that you're not covered. Then, they graciously transfer you to the Canadian department, where you're forced to endure another 30 minutes of your life wasted, and guess what? Nothing gets resolved.

It's the same sad story, whether you're in the US or Canada. Proform's equipment is subpar, and their customer service is a complete disaster. Save your money and your sanity, and look elsewhere for fitness equipment.

Rower would not sync with console at 11 months, 2nd console broke in 2 days, 2 site visits 2 sets of wires, could not fix. Ifit would do nothing, thankfuly I bought thru Costco and they did. Buyer beware...repair guy says plug/transformer is the culprit and cheap and blows out the board.