productcaregroup.comReviews 

Driver got the incorrect item, refused the delivery. Received an email to confirm they will re deliver between 3-5 days. Chased up to find order cancelled with no notice. Poor customer service!

Today I had David & Rafael drop off a new Washing Machine & Fridge.

Before the drop off they called me to tell me they were 20 minutes away, then when they arrived they were so helpful.

Everything was unloaded form their lorry and into my house in good time.

Both very polite and new whay they were doing, very knowledgeable.

Thank you both - Tom

The worst delivery experience. My first attempt involved a driver calling me to say he was on his own and needed help carrying a washing machine up three flights of stairs. I explained I was at work and my 65-year-old mother was waiting for the delivery. He insisted I reschedule, claiming it should be a two-man job. This was a complete waste of my £24.99 delivery fee.

The second attempt was also unsuccessful. I called and was told it was due to a risk assessment of my street, yet no phone call or communication while they were outside - I only discovered it was unsuccessful through the tracking link.

For the third attempt, I was given three different two-hour windows throughout the day. After the latest time stated, I checked the tracking link again and it was, again, unsuccessful. I wasted three whole days waiting on this joke of a company. I finally called them and told them to send it back to the supplier. It was a complete waste of time and they showed no interest in even an apology.

Lee G delivered my product today. He was friendly and helpful, arrived on time, and made the whole experience smooth and hassle-free. Great service throughout, and I was very pleased with the delivery. Thank you, Lee!

Avoid.
Poor product and even worse customer service.

Where is my refund?????

Purchase from currys.
Booked delivery for 8th June, not turned up and no communication.

Delivery unsuccessful 10th June, was not informed it was due to be delivered. They also cancelled the order within an hour of unsuccessfully delivering it, was there even an attempt?

Spoke to product care and they said driver couldn't find property on 8th but didn't contact me for any help. Got passed back to currys

Spoke to currys and they said it's a stock issue.

Someone is telling porkies.

Buying a fridge shouldn't be so stressful

Great delivery today by Lee G. Waited while I checked the product was intact. Very polite and friendly

Ordered a fridge from Argos. Booked a delivery for Monday. Was then phoned on the Monday that the fridge hadn't been put on the lorry and would have to book a new delivery. Phoned them. Then had to phone Argos. There's a lack of communication between the two companies. Cancelled the order then to be phoned a couple of days later wanting to rebook the delivery when the item had been cancelled. Not a great service.

Our technician Lee G was excellent. Safely delivered our freezer to where we wanted it to go in a friendly professional manner

Delivery driver Ethan was very pleasant and happy to take product in through the back of the house to make it easier for me.

Zero!!! 0
I would strongly advise anyone considering a retailer that uses Product Care Group for delivery and installation services to think twice.

My experience involved three failed delivery and installation attempts, all due to poor planning, inadequate staff, and unqualified personnel.

On the first attempt, Product Care Group sent only one person to complete a delivery that clearly required a two-person team. As a result, the delivery could not be completed.

On the second attempt, two people were finally sent, but they damaged the product during delivery, making the installation unsuccessful once again.

The third attempt was no better. The driver was rude, unprofessional, and appeared to lack the necessary skills to carry out the installation. He claimed there was a fault with the property's pipework and refused to proceed. This explanation was completely unfounded, as the property is a brand-new build with new pipework throughout. It was clear that he was either unwilling or unable to complete the installation properly.

After wasting a considerable amount of time, I arranged installation through a different supplier that claim they do not use Product Care Group. Their team installed the product without any issues whatsoever, proving that the alleged pipework problem simply did not exist.

To make matters worse, contacting customer services on the email that's here was unhelpful. Any responses seemed generic and appeared to favour their drivers rather than address the legitimate concerns raised.

Overall, this was an extremely frustrating experience caused by poor organisation, damaged goods, unqualified installers, and poor customer service. I would avoid Product Care Group and any retailer that relies on them for installation services.

I have been expecting a delivery of a Currys item this morning which has been arranged for 1 week. I’ve been receiving multiple email confirmation and correspondence confirming. I received a delivery window of 2-4 hours this morning and tracking my order which has stated ‘5 stops away’ and ‘on its way’. The tracking screen jumped to ‘unsuccessful’. I have not received a phone call and no one has arrived to my address. I called the company and was told ‘your item was not loaded onto the van, you need to call Curry’s for a refund’. Currys were unable to help me stating they e not received tracking information. I’ve missed an important family event and arranged work around this delivery this morning due to no other availability.
A classic case of being told ‘we’ve messed up but call someone else to sort it’s, and then the someone else stating ‘we don’t know what’s happening call the delivery company’. Appalling.

Great service , delivered by Lee G
Quick and efficient

Lee G. Courteous, on time, constructive. Fabulous. Thanks!!

The technician who delivered ouf item today was vey pleasant very helpfull and very courtious
The technicians name was Lee G

Useless. Waited almost 2 weeks for something that was in stock and meant to arrive a week earlier, were it not for a system issue, then to be told not en route the planned date and short of resources so still wouldn't be getting it. You need two resources, a driver and a lorry. If you can't do that, perhaps you should operate a different business. Something involving clowns would be a good start.

Karl and Sven arrived punctually, worked quickly and efficiently, explaining what and why they were doing while removing an old oven and installing a new Miele one. They checked all the electrics, and ensured the oven was working before leaving, leaving behind a minimum of stuff to vacuum up: a big improvement on the previous company used by Miele.

Great service and friendly, helpful delivery people.

Scheduled to have an induction hob delivered and installed by Product Care. The fitter arrived and refused to install the hob due to the appliance requiring a lower rated fuse. My electrician spoke to him over the phone while at the property and assured him that he would come to the property following the installation and put in a new fuse, and that the fitter could leave the existing appliance fuse turned off. The fitter still refused to install the hob and left in a hurry telling us to just reschedule the installation. The next available installation date was a week later.

We were given a time slot of 7am-8am, the fitter arrives at 7am and parks outside the property, only to sit in his vehicle for a minute and suddenly drive off. Left with no message or indication of what the status of our delivery/instalation was. Only later that day after getting through to Product Care support are we told that the driver was not comfortable with doing this job and left, and told us to reschedule the installation again!

Now the installation is postponed to the following week which will result in us being without a working hob for 2 weeks from the initial delivery date and a complete waste of a day.

Shocking service and lack of communication from Product Care!

Nicolae Perca who delivered my mother’s new fridge/freezer was the most polite and helpful man. He managed a very difficult job manoeuvring the new appliance down a full flight of stairs, and removing old appliance back up the stairs, on his own. An excellent worker! *****!