productcaregroup.comReviews 

6,977
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often going above and beyond to ensure satisfaction. Many highlight the exceptional service, noting the care taken with products and property, even in challenging situations. People are very satisfied with the delivery service, which is often described as swift, efficient, and on time, with drivers providing clear instructions and assistance. However, some customers also noted issues with customer service, experiencing failed deliveries due to items not being loaded or drivers unable to find addresses, leading to significant delays and frustration. A few other people also felt that communication was poor, with some instances of unhelpful or condescending responses from support staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting careful delivery and installation of... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the excellent care, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incred... See more

Rated 5 out of 5 stars

Colin & Connor delivered and installed my Miele dishwasher. Both engineers arrived as arranged, were efficient & knew exactly how to install the new machine and fitted the kitchen unit facing onto... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,977)

2,608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Great delivery service



“Great delivery service. The fridge arrived on time, the delivery team was polite and professional, and everything was handled with care. Very happy with the service!”
Thank you Lee G

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought a RHCH2001G heater from them…

I bought a RHCH2001G heater from them through one of the main retailers in the UK, but Product Care Services Ltd were the ones that dispatched it.
It arrived opened, and had fingerprints and stains on the top control panel, also the heater makes weird clanking sounds when it oscillates.
I contacted them about it immediately, and instead of replying, the sent me a CS survey to another email from that in which i contacted them, asking me how pleased i am, when they are clearly aware i am not pleased.

25 June 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1064547.

Kind regards,

Product Care Customer Engagement Team

Rated 4 out of 5 stars

Your driver Ryan H

Your driver, Ryan H was terrific. Extremely helpful and obliging. Unfortunately, one of the items was damaged and needed returning. Ryan dealt with the photography and necessary paperwork very efficiently.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

We had our delivery today

We had our delivery today by shaun Mc very polite happy sole he called to let us know with our hour window and very informative about delivery and put our product in the appropriate room. Very happy with it all

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to recognise David Stoica…

I would like to recognise David Stoica and Claudiu C for their outstanding service. They were both incredibly professional, patient, friendly, and courteous throughout the delivery. They handled everything with great care, kept me informed, and made the whole experience stress-free.

They are a real credit to the company, and I genuinely hope their excellent customer service is recognised. Every company would benefit from having more employees like David and Claudiu.

Thank you both for going above and beyond!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Connor came to install our Miele…

Connor came to install our Miele dishwasher on Monday the 22nd of June. He arrived promptly within the stated time slot. He was polite, friendly and efficient. He did the dishwasher installation easily with no problems and cleaned up after himself and took the old dishwasher away.
Really excellent service. Well done 👏👏

22 June 2026
Unprompted review

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