productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery staff for being professional, friendly, and courteous, often going above and beyond to ensure a smooth process. People frequently highlight the excellent service, noting efficiency in appliance installation, careful handling of products, and effective removal of old items and packaging. Many appreciate the clear communication regarding delivery times and the overall helpfulness of the team. However, some customers also noted significant issues with the delivery service and customer support. A few people experienced failed deliveries due to items not being loaded or drivers not locating addresses, leading to frustratingly long waits for re-delivery. Additionally, some reviewers were not happy with the attitude of certain delivery personnel or the lack of proactive communication before delivery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the professionalism and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, with many praising the careful... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent customer care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a washing machine from costco and had this delivered by Product Care Group. I had a time slot provided before the day and on morning of delivery I was provided with tracking information an... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Fantastic delivery team consisting of Iulian Murgulet and his colleague. Due to a mix up on my part I didn’t realise the washing machine was being delivered today but the delivery team were incredibl... See more

Rated 5 out of 5 stars

My upright freezer was delivered within the time slot notified the previous day. Lee G was friendly, efficient and professional, removing the packing material and placing the freezer exactly where I w... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,072)

2,705 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Your driver Ryan H

Your driver, Ryan H was terrific. Extremely helpful and obliging. Unfortunately, one of the items was damaged and needed returning. Ryan dealt with the photography and necessary paperwork very efficiently.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

We had our delivery today

We had our delivery today by shaun Mc very polite happy sole he called to let us know with our hour window and very informative about delivery and put our product in the appropriate room. Very happy with it all

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to recognise David Stoica…

I would like to recognise David Stoica and Claudiu C for their outstanding service. They were both incredibly professional, patient, friendly, and courteous throughout the delivery. They handled everything with great care, kept me informed, and made the whole experience stress-free.

They are a real credit to the company, and I genuinely hope their excellent customer service is recognised. Every company would benefit from having more employees like David and Claudiu.

Thank you both for going above and beyond!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Connor came to install our Miele…

Connor came to install our Miele dishwasher on Monday the 22nd of June. He arrived promptly within the stated time slot. He was polite, friendly and efficient. He did the dishwasher installation easily with no problems and cleaned up after himself and took the old dishwasher away.
Really excellent service. Well done 👏👏

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and delivery

Gurpreet was really helpful and polite, he was kind enough to bring into the kitchen for me, and take away the packaging.

Excellent service. 10/10 would use again !!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivered

Delivered, explained everything and cleaned up after even arrived on time.
Connor was very helpful

23 June 2026
Unprompted review

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