Prodigg Bathrooms Reviews 345

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... See more

Rated 5 out of 5 stars

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... See more

Company replied

Rated 1 out of 5 stars

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... See more

Rated 3 out of 5 stars

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


Contact info

3.8

Great

TrustScore 4 out of 5

345 reviews

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Rated 5 out of 5 stars

As first time renovators it was…

As first time renovators it was extremely daunting picking and ordering bathroom products, however the team were really helpful with ideas and have a massive collection of inspiration posts featuring their very own products (great for non decorative people like me lol). Everything arrived within time frame, great quality and I love how it all turned out! Thank you all so much.

15 November 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you so much Samantha we appreciate you leaving us an awesome review :)

Rated 4 out of 5 stars

The response by staff to our damaged…

The response by staff to our damaged goods was great unfortunate we had to wait another week to receive new vanity. Bathroom had been pulled apart. Thank you anyway for customer service.

11 November 2019
Unprompted review
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Reply from Prodigg Bathrooms

It was unfortunate about the damaged item Gail but we are glad we could have it al sorted for you :)

Rated 4 out of 5 stars

Helpful staff

I have to admit to hesitating when writing a positive review as I did experience a few problems with despatch and delivery. The upside was that staff were very helpful and did their utmost to rectify the situation - which they did in the end. On that basis I would use Prodigg again and I feel confident that I would be looked after - which is more than I could say for a lot of companies I have dealt with.
Also, the pricing is excellent, as is the production selection.

30 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Hi Nicola, thank you very much for the feedback :)

Rated 3 out of 5 stars

Products are great service not so much

Look , the products are great and good pricing and the availability to deliver australia wide is good. However, i can never get in contact with anyone other then the answer service they use who just pass on a message, then i get told you tried to call however i always have my phone and noone leaves a message. I have had to have 2 seperate deliveries at this point as items where missing and i am still missing part of my order and waiting for someome to call. Probably would not buy here again out of pure frustration.

29 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you Natalie we have taken this on board and hope to improve our customer service always.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Quick delivery, great prices and we love the products we ordered.

29 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Hi Kerry,
Thank you for the awesome feedback!

Rated 5 out of 5 stars

I found a great vanity at an awsome…

I found a great vanity at an awsome price. The vanity was delivered within 10 days and was in perfect condition. I am very happy with my p urchase and the delivery. One small begative was that the tracking of the order was not kept up to date in my prodigg account. Otherwise the whole online shopping experience with prodigg was very good.

24 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Hi Jennifer, thank you for taking time to leave us a review we appreciate it :)

Rated 3 out of 5 stars

My delivery finally arrived!

My delivery finally arrived. There was a web site issue with tracking, but thankfully the phone support clarified the delivery and were very helpful.

24 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you Raymond

Rated 1 out of 5 stars

Terrible, avoid this retailer!!

I was extremely disappointed with my experience with Prodigg. The delivery was extremely slow and when the sink I ordered arrived it wasn’t a countertop sink it was a wall hung sink. Prodigg was extremely evasive and didn’t answer or return phone calls or emails. I had to go to PayPal disputes to get my money back.

24 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Hi Paula,
Our apologies for the mix up with your order. Technical wording has been crossed in this order and our apologies however the lady that was handling your order left to have a baby and did not pass this over. No excuse this was our error and we apologise for any inconvenience caused. We assure you this is not the normal process and we would love the opportunity to make it up to you.

Rated 5 out of 5 stars

excellent product fast delivery

Purchased Olivia bath - excellent product fast delivery, great communication thank you

17 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

We would love to see the finished look you created :)

Rated 5 out of 5 stars

Great customer service & prices

Great customer service from the girls in the Blacktown showroom, bought a beautiful vanity basin at a great price :)

15 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

We think our ladies are great too :) thanks so much for the awesome feedback!

Rated 5 out of 5 stars

Very happy

Very happy with the vanity and basin I purchased. Very true to the images online and very nice quality. The delivery to Tasmania was also very speedy.

12 October 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you so much for the review :)

Rated 3 out of 5 stars

Everything was good except the delivery…

Everything was good except the delivery being left out in the rain.

30 September 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you Chad - we appreciate the feedback very much and are always trying to improve the courier companies selected for our deliveries. We apologise this was left in the rain and assure you we have taken this up with the courier company!

Rated 5 out of 5 stars

GREAT BATH

GREAT BATH. GREAT SERVICE (RECEIVED NEXT DAY) SO GREAT TO HAVE A PROPER CUSTOMER SERVICE PERSON TO DEAL WITH. SO DIFFERENT TO SO MANY COMPANIES. I WAS VERY IMPRESSED WITH PRODIGG AND WOULD USE THEM AGAIN.

22 September 2019
Unprompted review
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Reply from Prodigg Bathrooms

Awesome to hear! Thank you for leaving us an awesome review!

Rated 5 out of 5 stars

Quality Purchase

Visited Prodigg showroom and a shipment had just arrived so didn't need to put anything on back order. Staff were very helpful. Purchased a bath and stool which were delivered promptly. The plug wasn't with the bath so phoned Prodigg and this was immediately sent to me. Happy with the quality and appearance of the bath (not yet installed). Overall a positive experience.

21 September 2019
Unprompted review
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Reply from Prodigg Bathrooms

Thank you Karen, we would love to see the finished photos :)

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