procolored.com Reviews 462

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, vibrant prints, and ease of use, often highlighting how these items have positively impacted their businesses. The customer service and staff are frequently described as incredibly helpful, professional, and quick to resolve any issues, with many appreciating the detailed guidance and support provided. However, some customers also noted experiencing significant issues with product functionality, including printers arriving broken or developing problems shortly after purchase, such as clogging or printhead failures. These individuals often reported dissatisfaction with the support process, citing slow response times, difficulties in reaching customer service, or being asked to perform complex repairs on new equipment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the print... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the vibrant colors, sharp details,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and responsiveness of support... See more

Based on these reviews

Rated 5 out of 5 stars

Every time I connect with ProColor, their engineers are incredibly helpful and detailed. They always help me solve any issues, walk me through what I need to know, and explain everything clearly. I ca... See more

Rated 5 out of 5 stars

I bought the Procolored F13 + Oven combo from the 2024 Black Friday sale. Almost a year later, these machines have worked well. I did have an issue with the oven's switch, but the tech and after-sales... See more

Rated 5 out of 5 stars

Customer service Is great and the machine was extremely easy to set up. User friendly - the software is not a design stupidity so you will need use Canva or adobe photoshop. You will get a red usb por... See more

Rated 5 out of 5 stars

Unbelievably good online support paired with a very solid printer. I've been thoroughly impressed with both how active and attentive their online tech support is, helping us sort any issues that mig... See more


Company details

Written by the company

Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

462 reviews

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Replied to 1% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Customer Support

2 months using my printer and happy with my purchase so far! I must say there is a learning curve so you will need some patience. However, great customer service support with initial setup and after.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Procolored k13 lite white

I just purchased procolored k13 lite dtf printer about a month ago. It was fast and easy to install and easy to use. I have printed so many dtf deigns and they come out great. I also already tested a few shirts that I made for myself and my son, I washed it and it didn`t mess up like other dtf I have used. Also I contacted customer service because I thought I was missing something, within less then 24 hrs I got a response. I also have procolored oven that I purchased first a while back its also easy to use and works great! I'm very happy with my purchases!!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the K13 Lite printer and…

I purchased the K13 Lite printer and the smokeless oven. The colors are amazing!!!! As with any machine there is a learning curve but Customer Support has been wonderful! I would consider myself a super hobbyist. I have numerous cutting machines and sublimation printers. I can’t rave enough about the beautiful prints you receive from the K13 Lite printer.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

If you have a shirt business

If you have a shirt business, this is a great investment! I've had my printer for almost a year now and it is a life saver! I can now take last minute shirt orders and the ability to print on site has been amazing. Customer service is also great! I've had to replace a few parts but the representative stayed online with me until the issues were fixed. Nanlin knows her stuff when it comes to this printer! If you are on the fence, trust me, buy the printer!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Engineer Tan is my hero

Engineer Tan is my hero! He spent hours helping me troubleshoot and diagnose the issue with my printer. He was super helpful and extremely patient with me as someone inexperienced. I highly recommend this brand for their customer service alone!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Today was a wonderful day to be a member of the Procolored Family!

Today was a wonderful day as a Procolored customer. I had a service issue, and my engineer walked me through the path to successfully restoration of all function of my printer. I learned some things along the way, and I really love my printer. I will continue to create beautiful items using my F13 Panda DTF Printer 13" L1800 and will definitely recommend Procolored to anyone interested in a printer in the future.
Thank you,
Yvette Burruss

5 November 2025
Unprompted review
Rated 5 out of 5 stars

A Reliable Partner for my Craft Business

I've been using the Procolored K13 Lite DTF printer and Smoke-Free Oven for my small business, and they have completely changed my workflow. Bright colors, clean print and the system easy to maintain.
Also, every time I've reached out to Procolored Support, they've been professional, kind and quick to help. Also, they never give up until resolve m problem. That level of customer service means a lot to me as a business owner.
The brand is worth every penny. If you think start your business on DTF Procolored is your brand, you won't regret it.

6 November 2025
Unprompted review
Rated 4 out of 5 stars

4 stars for printer 5 stars for customer support

I’ve giving 4 stars out of frustration of the amount of work I’ve had to put into the print since taking it out of the box. However 5 stars goes to customer support and how patient they have been while getting things fixed for me. This is for sure not a simple printer and knowing how to do maintenance is a must. They have made it as easy as possible with sending videos and guiding me through the process as best as they can for each situation I have had.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Love the procolored DTF F13 printer

Love the procolored DTF F13 printer. Very easy to manage. Ethan, Kacey helped me with some questions I had with the printer and we also just bought the new vented oven.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

My first DTF printer

This is my first DTF printer. So far I am very happy with my purchase. I got tech help with installing the program and it went very smoothly. Also, I've sent emails and got prompt responses.

3 November 2025
Unprompted review

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