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Springhill Water Services Reviews 

733
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly reported having a truly great overall experience working with this company. Customers frequently mention that the staff and skilled engineers provide exceptionally professional, friendly, and prompt service during urgent water supply emergencies. People also deeply appreciate the clear communication, helpful office guidance, detailed explanations, and reliable ongoing support for maintaining household water filtration systems. However, some people mentioned occasional scheduling hiccups, delayed responses to specific technical questions, or instances where initial appointments required unexpected rescheduling. A few consumers noted that certain minor concerns occasionally needed extra follow-up communication or external expert referrals to achieve a complete resolution.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and efficient responses to water... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting their professional, knowledgeable,... See more

Response time

Consumers express great satisfaction with the response time. Reviewers frequently highlight prompt replies... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(733)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great response to a private water…

Great response to a private water supply test/service and drinking water certificate.

10 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care and have a lovely Christmas,
Springhill Water Services.

Rated 5 out of 5 stars

Springhill Water Services are amazing!

The team at Springhill Water Services are outstanding. They are extremely knowledgeable and always able to provide support and assistance. Nothing is too big or small for them. I would highly recommend Springhill Water.

27 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

prompt response

prompt response , checked the whole system
lads very helpful and thoughtful under a emergency situation , felt reassured
Whole team have been great, fully recommend

28 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

jack arrived in good time

jack arrived in good time, an was explaining what he was doing, and did a good job.

20 November 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review, we hope we are given the opportunity to deliver a 5-star service on our next visit.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Bacteria test

Good turn round on bacteria test. Thank you.

14 November 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quickly replaced our faulty spring pump controller

Came out as agreed on a very cold day, figured out the fault quickly and even had replacement parts on the van. Good friendly service.

20 November 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service - Top folks

Great service, got a same day engineer when I had no water. Blockage found and resolved promptly!

11 November 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review.We are glad we were able to get you back up and running in a timely manner.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

easy and quick response

easy and quick response

18 November 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent Customer Service

Responded same day and stayed until I had water back on, even working in the dark with only head torches for light.

12 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service all round.

First time dealing with the company. Everyone I spoke with and emailed was caring and attentive. Where another company simply send a large bill, Springhill explained what was required and gave a clear idea of cost. No surprises. Highly recommended.

31 October 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass your kind words on to our team.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Emergency callout

Called out on late Saturday afternoon as our domestic borehole was not working. Agreed to have the engineer to attend on Sunday am , as an emergency callout, although saturday was mooted as an option. Decided that was impractical as it was dark, a long way etc etc and we could wait until the next day.
We use Springhill for all our borehole and filtration needs and have found them to be extremely professional, efficient and pleasant people to work with. Wouldn't use anyone else.

4 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for your kind words, they are greatly appreciated. I will be sure to pass them on to our engineers.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Fast and efficient work always…

Fast and efficient work always available especially in a crisis

4 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time out to leave us a 5 star review.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great product

Great product, fast delivery, great price!

23 October 2024
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Reply from Springhill Water Services

Hello,

Thank you so much for taking the time out to leave us a 5 star review.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quick and fuss free

Quick and fuss free . Informed which items needed / were replaced on the day .
Helpful approachable staff .
I am a happy customer.

29 October 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated. I will pass your comments on to our engineers.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

My water system was installed by…

My water system was installed by Springhill about 5 years ago and they service it every year for me, their service is 100%. Nice people to deal with, turn up when they say they will. Brilliant company to deal with.

25 October 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Happy

Very helpful

16 October 2024
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent firm to deal with

Excellent firm to deal with. Recent problem with a water leak on a private water system. First visit didn’t fix it completely. Engineer revisited quickly and resolved the issue
Would recommend Springhill Water 100%

22 October 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent servicel

Excellent service and very helpful, friendly and professional.

15 October 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Pleasant and efficient service

Pleasant and efficient service, as always.

15 October 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

First class service from initial…

First class service from initial enquiries to explanation of water test results.

9 October 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

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