Private Medical Clinic Reviews 

221
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the ease with which appointments are secured, often within hours or even minutes. Many reviewers commend the staff for their professionalism, warmth, and empathetic approach, making them feel listened to and well-cared for. The customer service is frequently described as exceptional, with quick response times and a smooth overall experience, often surpassing expectations set by other healthcare providers. However, some people mentioned issues with the booking process, citing unexpected charges for prescriptions or tests that were not clearly communicated. A few other people also felt that the service did not always meet their specific needs, with some appointments being deemed pointless or not providing the expected level of care.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers express satisfaction with customer service, highlighting helpful, understanding, and professional... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many praising the ease and... See more

Response time

Users describe positive interactions with response times, with many securing telephone appointments quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 o... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(221)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The pricing is not clear

The pricing is not clear. I left feeling swindled. I was given a prescription and was told I would need to pay “£5-£10” at the pharmacy. I had to pay 10-20x the amount at the pharmacy.

28 March 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Zanele,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the cost of your medication. Unfortunately, pharmacy pricing is set independently and is outside of our control, so we are unable to govern or guarantee the fees charged once a prescription is issued.

We always aim to provide general guidance where possible, and we appreciate your feedback. Please feel free to contact us directly if you would like to discuss this further.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Travel jabs here… I’ve been a couple of…

Travel jabs here… I’ve been a couple of times now. A very professional and efficient welcome awaits you. Modern and clean. Relaxing atmosphere. Really helpful, friendly and you leave feeling cared about. Highly recommend.

27 March 2026
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Reply from Private Medical Clinic

Dear Kay,
Thank you for your wonderful feedback. We’re delighted to hear that you’ve had consistently positive experiences with your travel vaccinations and found our clinic professional, efficient, and welcoming. Providing high-quality travel health services in a clean, modern, and supportive environment is central to our private GP clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Brilliant service from first contact to…

Brilliant service from first contact to consultation the process was quick efficient and easy to access got what was required from the gp and happy with the service

27 March 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Samantha,
Thank you for your kind feedback. We’re delighted to hear that you found the process quick, efficient, and easy to access, and that you received the care you needed. Providing seamless, high-quality private GP services from first contact through to consultation is central to our clinic.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Great experience and lots of advice…

Great experience and lots of advice given.
Many thanks
Sally oneill

24 March 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Sally,
Thank you for your kind feedback. We’re pleased to hear that you had a great experience and found the advice helpful. Providing clear, professional guidance and high-quality private GP care is central to our service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Great experience when I was desperate!

After desperately searching for a doctor for my son over the weekend and being pushed from pillar to post, and told to go to A&E for some simple antibiotics, I reached out to private medical clinic. Within 20 minutes I had an appointment, the Dr was great and listened and asked the right questions. She then prescribed antibiotics which came to me through text. Cost me £88 overall including the pharmacy cost, but absolutely worth it for keeping a very distressed disabled child out of A&E.

21 March 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Kaira,
Thank you for sharing your experience. We’re pleased to hear that we were able to arrange a prompt appointment and support you and your son during a stressful situation. Providing timely access to care, thorough assessments, and efficient prescriptions—particularly to help avoid unnecessary A&E visits—is a key part of our private GP service. We truly appreciate your trust in our clinic.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

efficient service

efficient service, super convenient, i’d recommend!

20 March 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Isabelle,
Thank you for your kind feedback. We’re pleased to hear that you found our service efficient and convenient. Providing accessible, high-quality private GP care is central to our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Amazing experience

Amazing experience - the consultant who I spoke to was professional and considerate - he listened to all my symptoms and acted appropriately. Highly recommend.

19 March 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Izzy,
Thank you for your kind feedback. We’re delighted to hear that you had an amazing experience and that your consultation was professional, considerate, and thorough. Providing attentive, patient-centred private GP care is central to our service, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Amazing clinic

Amazing clinic ! Amazing staff ! Amazing doctors ! They always help me and I honestly i feel so cared for ♥️♥️. I recommend Thai clinic to everyone

17 March 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Marta,
Thank you for your wonderful feedback. We’re delighted to hear that you feel well cared for by our team. Providing compassionate, high-quality private GP care with a supportive patient experience is at the heart of our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Never again


Never again.

We have called to obtain a GP referral
To private paediatric ent specialist. The GP from private medical clinic has taken detailed history and offered in person assessment for 65gbp extra or to issue a referral letter for 100 gbp extra without any assessment.
This is ss far from medicine and patient care as you can get. NEVER AGAIN.

17 March 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Denis,
We have reviewed your comments but have been unable to locate any record of your booking, and it may relate to another provider.

Please contact us directly at manager@privatemedicalclinic.co.uk
so I can investigate this further and assist you.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Simple Booking In Procedure with plenty…

Simple Booking In Procedure with plenty of Options daily

Very thorough discussion regarding the treatment before administering

16 March 2026
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Reply from Private Medical Clinic

Dear Mr Allman,
Thank you for your kind feedback. We’re pleased to hear that you found the booking process straightforward and appreciated the thorough discussion before treatment. Providing flexible appointments and clear, patient-centred care is an important part of our private GP clinic service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Amazing service for my 14 year old…

Amazing service for my 14 year old daughter for tonsilitis. Prescription issued promptly. Very thorough service via the telephone from the GP we spoke to. Thank you

14 March 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Lisa,
Thank you for your kind feedback. We’re pleased to hear that your daughter received thorough care and that the prescription was issued promptly following the telephone consultation. Providing efficient, supportive private GP care for families is an important part of our service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Following quite the harrowing…

Following quite the harrowing experience of trying to obtain a script for an overseas traveller, I found this experience to be a breath of fresh air. not only for the personalities of both the person who booked me in, but also the Doctor himself. I was able to get what I needed in a speedy, pleasant and easy manner Thank you - please accept the highest of praise from me .... the Birmingham clinic wasn't an option to choose below

10 March 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Linda,
Thank you for your wonderful feedback. We’re delighted to hear that our team was able to assist you quickly and make the process of obtaining your prescription for overseas travel straightforward and pleasant. Providing efficient appointments, supportive service, and high-quality private GP care is central to our clinic, and we truly appreciate your kind words.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Very thorough

Very thorough, friendly appointment, took me through everything step by step.

9 March 2026
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Reply from Private Medical Clinic

Dear James,
Thank you for your kind feedback. We’re pleased to hear that your appointment was thorough, friendly, and clearly explained step by step. Providing professional, patient-centred private GP care with clear communication is a key part of our service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Would go again!!

Lovely environment, everybody was very friendly and incredibly helpful; went above and beyond to get me the vaccine i needed, as well as all of the relevant advice and documentation! :) Also speedy replies to emails etc which was very helpful as I was in a rush

25 February 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your kind feedback.

We’re delighted to hear that you had a positive experience and that our team was able to help you obtain the vaccine you needed, along with the relevant advice and documentation. Providing friendly service, prompt communication, and efficient travel vaccination support is an important part of our private GP clinic.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Mrs Green,

Thank you for your kind feedback. We’re pleased to hear that you received prompt and knowledgeable assistance. Providing efficient, professional care is a key part of our private GP clinic service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

The Dr Dattani I spoke to was very on the ball

I was able speak to a very supportive Dr Dattani regarding a prescription request and he together with Melissa arranged a further call.
It was a seamless experience.

4 March 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Dr Davies,

Thank you for your kind feedback. We’re pleased to hear that Dr Dattani and Melissa were able to support you promptly and arrange a seamless follow-up call. Providing efficient, professional private GP care and responsive administrative support is a key part of our service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Excellent place

Excellent place

10 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Abraham,
Thank you for your kind feedback. We’re pleased to hear that you had an excellent experience with our private GP clinic. We truly appreciate your support.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Lovely experience

I spoke with Dr Dattani for the first time ever today! What a lovely, understanding, empathetic caring doctor! He made me feel at ease and really was a pleasure to deal with as a patient to GP. Some GPs these days do not understand mental health or just daily health struggles in general if they haven’t experienced it themselves however this doctor really did make me feel listened too without any judgement. He is a credit to your practice! Thank you 🙏🏽

22 February 2026
Unprompted review
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Reply from Private Medical Clinic

Hi Tanya,
Thank you for your thoughtful and heartfelt feedback. We’re delighted to hear that Dr Dattani made you feel understood, supported, and at ease during your consultation. Providing empathetic, non-judgemental, and patient-centred care — particularly when it comes to mental health and everyday health challenges — is a core part of our private GP service.

Your kind words mean a great deal, and we truly appreciate you taking the time to share your experience.

Kind regards,
Merima - Practice Manager

Rated 3 out of 5 stars

The clinic is very clean and lovely

The clinic is very clean and lovely. However if im paying £95 for an consultation i dont expect the doctor to google my symptoms in front of me and then have a read what could it be . I could of done that myself for free

16 February 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Julia,

Thank you for your feedback and kind comments about the clinic environment. Our clinicians are highly trained and experienced, and at times may refer to trusted clinical resources during a consultation to ensure the most accurate, up-to-date, and safe advice is provided. This is part of delivering thorough, evidence-based private GP care.

We always aim to provide a professional and reassuring experience, and your feedback is appreciated. Please feel free to contact me directly if you would like to discuss your consultation further.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Phenomenal doctor

Phenomenal doctor
Get back to you ASAP
Compassion and can highly recommend him

18 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your wonderful feedback.
We’re delighted to hear that you experienced compassionate, professional care and prompt communication. Providing responsive, patient-centred support is a key part of our private GP clinic service, and we truly appreciate your strong recommendation.

Kind regards,
Merima - Practice Manager

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