Private Medical Clinic Reviews 

305
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast booking process, noting that appointments can be secured within minutes when needed most. People regularly appreciate the exceptional quality of care, explaining that doctors listen carefully and provide thorough explanations. However, some customers also noted issues regarding unexpected charges or a lack of transparency concerning additional service costs. A few reviewers experienced difficulties reaching support teams or getting timely responses when trying to manage bookings or schedule appointments. Others mentioned frustrations when consultations were handled by clinicians instead of general practitioners as originally expected.

What people talk about most

Service

Users describe positive interactions with service, highlighting thorough appointments, professional care, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that medical professionals are responsive,... See more

Booking process

People report positive experiences with booking process, highlighting how easy it is to secure appointments... See more

Response time

Customers had ambiguous experiences with response time, as some reviewers praised the prompt call backs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

The service I received was fabulous from the moment I booked an appointment to the care I received the following day…..I arrived a bit early but I was seen almost straight away…….I felt I had the time... See more

Company replied

Rated 5 out of 5 stars

I’ve had an overwhelmingly positive experience with Private Medical Clinic. I was able to book my first appointment within a couple of hours, and every interaction with the admin team has been ver... See more

Company replied

Rated 5 out of 5 stars

Went in for a D4 medical assessment for my taxi licence and it was a smooth experience overall. The clinic in Leicester was clean, tidy, and easy to access, with good parking. Dr Kishan Dattani was pr... See more

Company replied


Company details

  1. Medical Center
  2. also in
  3. Doctor
  4. General Practitioner
  5. Local Medical Service
  6. Surgical Center
  7. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(305)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and made me feel comfortable…

Very good and made me feel comfortable and went through everything without feeling rushed

26 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Harriett,

Thank you so much for the kind feedback! We're so glad you felt comfortable and that everything was explained without feeling rushed, that's exactly the experience we want for everyone. We really appreciate you taking the time to share this!

Kind regards,

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Kishan was great

Kishan was great , very thorough and informative. Would recommend him highly. Thank you for helping me :)

25 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Lizzie,

Thank you for the lovely review! We're so glad Kishan took great care of you. We'll share your kind words with him, thanks for the recommendation!

Kind regards,

Lauren
Clinic Administrator

Rated 1 out of 5 stars

RIP off

RIP off, hidden extra fees of 4 day antibiotics, cost me £25+17 =£42 for antibiotics plus £50 just for consultation. The dr called me 20mins late! Avoid ! Had better service from cheaper providers with no hidden extra costs! Website hides costs well. Taking advantage of sick ppl! Daylight robbery!

25 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Nadia,

Thank you for taking the time to share this. I'm sorry to hear you felt the costs weren't clear and that your appointment was delayed, neither is the experience we want for our patients.

Consultation and medication fees are listed on our site, but your feedback has been taken on-board.

Sincerely,
Lauren
Clinic Administrator

Rated 5 out of 5 stars

Simple and efficient process with very…

Simple and efficient process with very friendly helpful staff. Would recommend :)

24 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Lloyd,

Thank you for your kind review! We're so pleased to hear the process was simple and efficient, and that our staff made you feel welcome. Your recommendation means a lot to us! We'd be happy to help you again anytime. 😊

Kind regards,

Lauren
Clinic Administrator

Rated 1 out of 5 stars

Horrible hidden fees!!! Avoid!

I’ve used multiple private GP services in the UK and have never encountered anything like this.

After paying for the consultation, I was told I would need to pay an additional £100 just for a referral and another £25 for a prescription the GP was about to issue.

These charges were not clearly disclosed before booking. This is not standard practice in my experience with private GPs, and there was no reasonable way to anticipate such substantial extra fees.

Had this been made clear upfront, I would never have booked the appointment.

Extremely poor transparency and a very disappointing experience.

24 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Good morning Denis,

Thank you for your feedback. We've responded to you directly by email regarding your concerns, and we're reviewing how our fees are displayed at booking to improve transparency.

We appreciate you taking the time to let us know.

Kind regards,

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Really easy to book and I got an…

Really easy to book and I got an appointment within half an hour. The doctor was lovely, listened to me, asked plenty of questions and helped sort out my medication. Really happy with the service. I would highly recommend them and wouldn’t hesitate to use them again.

21 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Miss Spark,

Thank you so much for your wonderful review! We're delighted to hear that booking was easy and that you were seen so quickly. That's exactly the kind of care we aim to provide! Your recommendation means a lot to us, and we'd be happy to help you again anytime. Take care!

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Highly recommend!

I never review anything on here but I feel like I have to..

I made an appointment with a GP to go over some blood results I had done because I wasn't feeling myself.

Not only did my over-the-phone appointment go over the allotted time slot I had, I also received a call back from the GP 10 minutes later in which he recommended me something else I should do to start feeling better.

It really gave me some hope and security knowing that the GP didn't just end our call and go to the next patient, he cared enough to help me beyond what he was obligated to do.

I highly recommend this service! 10/10 from me.

23 September 2026
Unprompted review
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Reply from Private Medical Clinic

Hello Cameron,

Thank you so much for taking the time to share this, especially knowing you don't usually leave reviews. That makes it mean even more to us.

We're really glad to hear that your GP took the time to not only go over your blood results but also follow up with an additional call to help you feel better. Going the extra mile for our patients is exactly what we aim for, and it's wonderful to know that came through in your experience.

We hope you're starting to feel more like yourself, and please don't hesitate to reach out if there's anything else we can do for you.

Take care,

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Excellent

Have used this service several times while in the UK absolutely excellent in every way! Sucks when traveling to get sick this clinic goes above & beyond to get you feeling better!
Highly recommend!

22 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Marnie,

Thank you so much for your wonderful review! We're truly grateful that you've trusted us with your care on multiple occasions during your visits to the UK!

Thank you for the high recommendation, and we hope your future travels are healthy ones. (Though we'll be here if you ever need us again!)

Warm regards,
Lauren
Clinic Administrator

Rated 5 out of 5 stars

Timely delivery of services

Timely delivery of services

21 September 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Good afternoon Idris,

Thank you for taking your time to leave us a review! We are delighted you were happy with the service provided.

Kind regards,

Lauren
Private Medical Clinic

Rated 5 out of 5 stars

helpful doctor who listened

Lovely helpful doctor who listened to me and what I wanted ....and then? Then added his expertise and gave me what I actually needed ....which was even better .

21 September 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Simon,

Thank you so much for this lovely review! We're delighted to hear that the doctor truly listened to you and took your wishes into account. That's precisely the kind of care we aim to provide.

We're so glad it turned out even better than expected, and we truly appreciate you taking the time to share your experience. We're here whenever you need us!

Kind regards,
Lauren
Private Medical Clinic

Rated 5 out of 5 stars

Excellent care if NHS services unavailable

I am visiting Scotland from the US. Shortly after arrival, a sinus infection started up and was steadily worsening. I was unable to find care. My daughter located PMC online, called and scheduled a phone appointment for the following morning - a Sunday morning. Mr. Kishan Mariana called at the appointment time. He was kind, thorough, and professional. After assessing symptoms he arranged for a prescription through Signature Rx. We went to Boots and it was filled with no fuss. Within 24 hours I was feeling substantially better- thanks to the care received (and the medication to be sure). I am so grateful for the care offered by Mr. Mariana and PMC.

20 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Good afternoon,

Thank you so much for taking the time to leave us this wonderful review!
It's great to hear that Dr Mardania was kind, thorough, and professional, and that the prescription process through Signature Rx was smooth and hassle-free.

We're grateful for the opportunity to care for you and wish you a speedy recovery and a wonderful rest of your time in Scotland. Should you or your family ever need us again, we're here to help!

Kind regards,

Lauren
Private Medical Clinic

Rated 5 out of 5 stars

Very professional experience

Very professional experience. The doctor asked many questions about my medical condition, medicines taken, symptoms. Prescribed an antibiotic. Sent Rx to my email. Suggested I follow up to when I return home to my country. A very good experience.

20 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Joan,

Thank you so much for taking the time to share your experience! We're delighted to hear that your visit was such a positive one with our Doctor. We believe that kind of careful attention is essential to good care.

We're glad the prescription process was convenient for you.

Wishing you safe travels and continued good health, and we're here should you need anything in the future!

Kind regards,

Lauren
Private Medical Clinic

Rated 5 out of 5 stars

Brilliant service when our NHS doctor…

Brilliant service when our NHS doctor couldn't see my daughter for a month and we was desperate for a GPs advice they could speak to us within an hour and was very thorough and didn't rush us at all
Will definitely be using again

17 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Natasha,

Thank you so much for taking the time to leave such a kind review. We are delighted to hear that we could help when you were in a difficult situation and needed urgent advice for your daughter.

We are also pleased you could see a Doctor within the hour when you were feeling desperate.

Thank you for saying you will use us again. We look forward to being here for you and your family whenever you need us.

Lauren
Clinic Administrator
Private medical Clinic

Rated 5 out of 5 stars

Empathetic and quick action

Quick, easy and empathetic action

17 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Sophie,

Thank you for the 5-star review! We're so pleased you had a positive experience at our private GP clinic. We look forward to welcoming you back.

Kind regards,

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Amazing service

Amazing service and very polite staff.

10 September 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Good afternoon,

Thank you for the 5 stars! We're delighted to hear you had such a great experience at our private GP clinic. We look forward to caring for you again.

Kind regards,

Lauren
Clinic Administrator

Rated 4 out of 5 stars

Great I was desperate for migraine…

Great I was desperate for migraine medicine.
Website I felt wasn't very clear on how much prescription would be in total, but definitely worth it.
Would do again, but would budget a bit more for prescription costs

14 September 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Good afternoon Hannah,

Thank you for your feedback! We're glad we could help you get your migraine medicine. We hear you on the prescription costs not being clear upfront, unfortunately it is the pharmacy that sets the costs. Thanks again, and we look forward to helping you next time!

Kind regards,

Lauren
Clinic Administrator

Rated 1 out of 5 stars

Not a real GP

I paid a lot of money for a private appointment only to find out it wasn’t an actual GP doctor. It was with a physician associate. She was thorough but kept having to ‘confirm with the doctor after’. The company was advertised as a same day gp appointment but it wasn't what I paid for. GP’s have a lot more extensive training and knowledge so I don’t think it was fair to do that. The appointment did not benefit me as I had hoped with limited advice.

2 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Good afternoon,

Thank you for your feedback, and we're sorry the appointment didn't meet your expectations. You're right to expect transparency about who you'll be seeing, and we apologise that this wasn't made clearer beforehand. We'd welcome the chance to make this right, please contact our team so we can look into your experience further. hello@privatemedicalclinic.com or 0121 798 0729.

Kind regards,

Lauren
Clinic Administrator

Rated 5 out of 5 stars

Convenient, efficient and you are front and centre.

I love the efficiency in booking an appointment with times slots available to choose one that fits in with my schedule. I love the fact I can talk to a Doctor about my concerns without being pushed through the door. I appreciate the time and knowledge to run through options and most of all the turn around time for testing, yes I appreciate it comes at a cost, but the peace of mind and future planning is a far greater service that i have ranged within the GP service. I felt there was a genuine interest to understand my position and conditions and provide clear options for my benefit and not classed as a number. The quick analysis of results and clear explanation leaving me fully informed. If you are not feeling at you best you want quick information not days of delay so you can get on with life. PMC have provided that service on every occasion and recommend them based on my experiences.

9 September 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Simon,

Thank you so much for your wonderful review.

We are delighted to hear that you have had such a positive experience with our GP clinic and that you value the efficiency of our appointment booking process, flexible appointment times and the time our doctors take to listen to your concerns.

Thank you for your kind recommendation and for trusting PMC with your healthcare. Your feedback means a great deal to our team.

Kind regards,
Lauren
Clinic Administrator

Rated 5 out of 5 stars

5 Star Service

I was traveling from USA, and only in UK for a few days before going to north Africa. Needed some prescription only antibiotics, so called PMC, who were able to assist at a very reasonable price. Excellent service.

7 September 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Hello Simon,

Thank you for your excellent review. We’re delighted to hear that our GP clinic was able to assist you promptly during your short stay in the UK, especially with your onward travel to North Africa.

We understand how important it is to have accessible healthcare and timely medical advice when travelling. We’re pleased that you found our service efficient, professional and reasonably priced, and that we could help with your prescription needs.

Thank you for choosing PMC and for recommending our service. We wish you safe and enjoyable travels!

Kind regards,
Lauren
Clinic Administrator

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