Private Medical ClinicReviews 

217
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its professionalism, efficiency, and the personalized care received. The staff, including doctors and administrative teams, are frequently described as understanding, empathetic, and highly competent, making patients feel listened to and at ease. Reviewers also appreciate the quick response times and the ease of booking appointments, often securing consultations within hours. However, some people mentioned issues with the booking process, experiencing delays in receiving prescriptions or finding the services not suitable for their specific needs. A few customers also felt that there were unexpected charges for prescriptions or that the clinic pushed for unnecessary tests.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great, efficient, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many praising the ease and speed of securing... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of visiting the Private Medical Clinic, and I can't express enough how exceptional my experience was. Dr. Simon was truly remarkable. His expertise made me feel conf... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(217)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Great availability, authoritative advice

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 on a Saturday, It’s got nowhere, except anxious!

4 July 2026
Rated 1 out of 5 stars

Disappointed

Disappointed. We booked my father an appointment because he was in extreme pain with a flared up back injury. The initial consult was good but it has been overshadowed by the fact that 24+ hours later (and despite multiple chaser phone calls), he still hasn’t received the prescription. Would not recommend.

Edit 6 July: I can provide my father’s name if you would like to specifically track the appointment. It took place on 2 July. We finally got the prescription on 4 July thanks to the helpful receptionist. We had called 7 times. However, only one script rather than two was sent through so he is today once again trying to get the second script.

2 July 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hi Christine. We are sorry to read about your experience. We take concerns regarding prescription turnaround times very seriously; however, we have been unable to find any record of this appointment or any related emails or telephone messages.

Could you please check that this review relates to the correct clinic? If this concerns an appointment at Private Medical Clinic, please email me directly at manager@privatemedicalclinic.co.uk with the relevant details. I will investigate immediately and arrange to call you back as soon as possible.

Kind regards, Merima
Practice Manager

Rated 5 out of 5 stars

Best clinician


Priya is an excellent clinician—kind, knowledgeable, and attentive. She provided outstanding care, listened carefully, and made me feel at ease. Highly recommended!

27 June 2026
Unprompted review
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Reply from Private Medical Clinic

Thank you so much for your lovely feedback. We are delighted to hear that Priya made you feel listened to, comfortable, and well cared for. We will be sure to share your kind words with her.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

Thank you so much for being amazing…

Thank you so much for being amazing Doctors

25 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your very kind words. We truly appreciate your feedback and are delighted that you had such a positive experience with our doctors.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

A Great Service In Bournemouth

This is a great service. Used it for comprehensive travel vaccinations. Central booking and accurate assessments of stock, flexible on availability and at a price better than NHS-based travel clinics. Service-oriented, the reception was so much better than the alternatives I have tried.

Bournemouth-based clinic experience with Ella is particularly noteworthy. Great job all

26 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Kevin, for such a thoughtful review. We are delighted to hear that our travel vaccination service was convenient, well organised, and good value, and that our reception team made the experience especially positive.

We are particularly pleased to hear your kind feedback about Ella and the Bournemouth clinic. We will make sure she and the team receive your comments.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

pain conzultasun

making. th fone apuyntmnt kwik & underaztanding & lizening wen no l elze will wen ur in payn

23 June 2026
Unprompted review
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Reply from Private Medical Clinic

Thank you, Jacqueline, for your kind feedback. We are pleased that you found it quick and easy to arrange your appointment, and that our team listened and supported you when you were in pain.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

Prompt and very competent care

I was able to secure a telephone appointment within 45 minutes even though it was after normal hours. The doctor was highly competent and easy to understand, my issue was considered and a prescription sent within an hour. Very helpful and good support whilst I was overseas.

25 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Ian, for your excellent feedback. We are delighted that you were able to access a telephone appointment so quickly, even outside normal hours, and that the doctor was clear, helpful, and able to arrange your prescription promptly while you were overseas.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

Exceptional Medical Care

I recently had the pleasure of visiting the Private Medical Clinic, and I can't express enough how exceptional my experience was.

Dr. Simon was truly remarkable. His expertise made me feel confident in the care I was receiving. He took the time to listen to my concerns, answered all my questions thoroughly, and explained everything in a way that was easy to understand. It was clear that he genuinely cares about his patients.

The clinic itself was impeccably clean and well-organised, enhancing that feeling of comfort and trust. I felt like I was in capable hands throughout my entire visit. It's not often that you find such a blend of professionalism and warmth in a medical setting, but this clinic has truly mastered it.

I highly recommend this clinic to anyone seeking high-quality medical care. Thank you.

18 June 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Karamveer,

Thank you for your outstanding review. We are delighted that Dr Simon made you feel listened to, reassured and well informed, and that you found the clinic professional, welcoming and well organised.

Kind regards,
Melissa - Clinic Coordinator

Rated 1 out of 5 stars

Terrible service

Terrible. They never called back when they said they would with a prescription for me and there are hidden charges! The website charges are not transparent.

20 June 2026
Unprompted review
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Reply from Private Medical Clinic

Hi Denise,

We are sorry to hear about your experience. Delays with a prescription and any uncertainty around costs are not the standard we aim to provide.

Please contact our Practice Manager directly so she can review this with you and arrange a call.

Kind regards,
Clinic Co-ordinators

Rated 5 out of 5 stars

Excellent Doctor very thorough arranged…

Excellent Doctor very thorough arranged additional procedures.
All on time

19 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your kind review. We are pleased to hear that you found the doctor thorough and that the additional arrangements were helpful.

Kind regards,
Melissa
Clinic Coordinator

Rated 5 out of 5 stars

Although it was a small procedure

Although it was a small procedure , Priya was so professional, thorough & friendly in advising and recommending the correct diagnosis . Great aftercare too. Keep up the amazing work

13 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Satnam,

Thank you for your lovely feedback. We are delighted that Priya made you feel well supported throughout your procedure and aftercare.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

All I wanted was a vaccination

All I wanted was a vaccination. Straightforward, courteous and professional. Choice of appointment, in with the doctor two hours after my call and whole process, including travel time, took 24 minutes. Worth every penny.

17 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Nigel,

Thank you for your excellent feedback. We are pleased that your vaccination appointment was efficient, convenient and professionally delivered.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Feedback

Great Service and good staffs

9 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Mr Jia,

Thank you for your kind review. We are pleased to hear you received great service from our team.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Medication

It was quick and easy to solve my issue online.. thx

9 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Diana,

Thank you for your review. We are pleased that we could help resolve your issue quickly and easily online.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

They were absolutely fantastic

They were absolutely fantastic! The fact that they open on a Saturday is a huge help, the price was good. We went with 2 children who were nervous about having an injection, the dr really put them at ease, he was so relaxed, professional, personable and totally under stood what would calm the kids, it was a relaxed, calm and comfortable experience and we would not go anywhere else in the future

13 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Helen,

Thank you for such a wonderful review. We are delighted that the doctor helped your children feel calm and comfortable, and that our Saturday availability and service made a difference.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

I had a really good appointment with…

I had a really good appointment with Ellanor Finlayson. She was kind, professional, and very easy to talk to.

She listened properly, explained things clearly, and made me feel comfortable during the appointment. I really appreciated her help and support, and I would definitely recommend her.

9 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your thoughtful review. We are delighted to hear that Ella made you feel listened to, comfortable and well supported throughout your appointment.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

They were responsive

They were responsive, courteous and ultimately very helpful. There was a bit of a wait initially on the phone to reach someone, but nothing compared to the hold times in the US. The doctor was punctual, helpful and very professional. The cost was reasonable. I was experiencing considerable stress around the need to obtain a specific prescription and they made the process smooth. I would recommend them to travelers from abroad who find themselves in need of non emergent, yet necessary medical care.

12 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lynne,

Thank you for your detailed review. We are pleased that our team could make a stressful situation easier and provide prompt, professional care. We also appreciate your feedback regarding the initial phone wait.

Kind regards,
Melissa - Clinic Coordinator

Rated 1 out of 5 stars

terribel service

terribel service, ended up gertting charged separately for prescription, complete scam

4 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Ashraf Mohiyeldin,

Our consultation terms, fees, and prescription charges are clearly stated on our website before booking. Patients are also required to tick a box confirming they have read and accepted these terms before completing an appointment booking.

We are therefore unsure what aspect of this you consider to be a “scam”, as the pricing structure was made available to you in advance and accepted at the time of booking.

We also note that you appear to leave negative reviews frequently, so we will take this review in that context.

Regards, PMC.

Rated 5 out of 5 stars

Efficient service

The doctor I spoke to was lovely, caring and was thorough. Ensuring he understood what my illness was and provided the correct treatment. The doctor understood the urgency of the illness and my worries. Was a swift efficient process and was seen before my appointment time. Thank you.

10 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lauren,

Thank you for your kind review. We are pleased that the doctor made you feel listened to, supported and well cared for, and that we could see you promptly.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Really quick respond

Really quick respond, right treatment and advice has been given.

1 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Dennis,

Thank you for your kind review. We are pleased that you received a prompt response, appropriate treatment and helpful advice.

Kind regards,
Melissa - Clinic Coordinator

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