Private Medical Clinic Reviews 

229
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and seamless service, often finding it a vital lifeline. The staff and doctors are frequently highlighted as understanding, empathetic, and professional, providing thorough and attentive care. Many appreciate the quick response times and the ease of booking appointments, often securing consultations within hours. However, some customers noted concerns regarding the booking process and clarity of services. A few reported unexpected charges for prescriptions or tests not clearly communicated. Some reviewers also felt the service did not meet expectations, mentioning instances of not seeing a GP as anticipated or receiving no effective treatment, leading to frustration.

What people talk about most

Service

Clients share positive opinions on service, frequently describing it as great, easy to use, and efficient,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers reporting helpful,... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reviewers reporting quick and easy... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 o... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(229)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are extremely excellent especially…

They are extremely excellent especially when you struggle to get a GP appointment
They listen and act upon really well
Well organised and extremely professional
All concerns were met and the act upon extremely effective to avoid an A& E visit
Thank you again

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Kind and friendly people with quick service

Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazing and very supportive as I had to get a blood test but don’t like needles. All together the experience was quick, supportive and very helpful. Highly recommend!

20 July 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great, easy to use service.
Called when they said they would, User friendly technology.
Informative staff.
Would definitely use again.

6 July 2026
Rated 5 out of 5 stars

Travel Vaccinations

The clinic was very helpful in giving me all the information I needed regarding my travel vaccines, and enabled me to receive an accelerated course.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great availability, authoritative advice

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 on a Saturday, It’s got nowhere, except anxious!

4 July 2026
Rated 1 out of 5 stars

Disappointed

Disappointed. We booked my father an appointment because he was in extreme pain with a flared up back injury. The initial consult was good but it has been overshadowed by the fact that 24+ hours later (and despite multiple chaser phone calls), he still hasn’t received the prescription. Would not recommend.

Edit 6 July: I can provide my father’s name if you would like to specifically track the appointment. It took place on 2 July. We finally got the prescription on 4 July thanks to the helpful receptionist. We had called 7 times. However, only one script rather than two was sent through so he is today once again trying to get the second script.

2 July 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Hi Christine. We are sorry to read about your experience. We take concerns regarding prescription turnaround times very seriously; however, we have been unable to find any record of this appointment or any related emails or telephone messages.

Could you please check that this review relates to the correct clinic? If this concerns an appointment at Private Medical Clinic, please email me directly at manager@privatemedicalclinic.co.uk with the relevant details. I will investigate immediately and arrange to call you back as soon as possible.

Kind regards, Merima
Practice Manager

Rated 5 out of 5 stars

Best clinician


Priya is an excellent clinician—kind, knowledgeable, and attentive. She provided outstanding care, listened carefully, and made me feel at ease. Highly recommended!

27 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you so much for your lovely feedback. We are delighted to hear that Priya made you feel listened to, comfortable, and well cared for. We will be sure to share your kind words with her.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

Thank you so much for being amazing…

Thank you so much for being amazing Doctors

25 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your very kind words. We truly appreciate your feedback and are delighted that you had such a positive experience with our doctors.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

A Great Service In Bournemouth

This is a great service. Used it for comprehensive travel vaccinations. Central booking and accurate assessments of stock, flexible on availability and at a price better than NHS-based travel clinics. Service-oriented, the reception was so much better than the alternatives I have tried.

Bournemouth-based clinic experience with Ella is particularly noteworthy. Great job all

26 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Kevin, for such a thoughtful review. We are delighted to hear that our travel vaccination service was convenient, well organised, and good value, and that our reception team made the experience especially positive.

We are particularly pleased to hear your kind feedback about Ella and the Bournemouth clinic. We will make sure she and the team receive your comments.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

pain conzultasun

making. th fone apuyntmnt kwik & underaztanding & lizening wen no l elze will wen ur in payn

23 June 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Jacqueline, for your kind feedback. We are pleased that you found it quick and easy to arrange your appointment, and that our team listened and supported you when you were in pain.

Kind regards,
Private Medical Clinic

Rated 5 out of 5 stars

Prompt and very competent care

I was able to secure a telephone appointment within 45 minutes even though it was after normal hours. The doctor was highly competent and easy to understand, my issue was considered and a prescription sent within an hour. Very helpful and good support whilst I was overseas.

25 June 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Ian, for your excellent feedback. We are delighted that you were able to access a telephone appointment so quickly, even outside normal hours, and that the doctor was clear, helpful, and able to arrange your prescription promptly while you were overseas.

Kind regards,
Private Medical Clinic

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