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Private Internet Access Reviews 10,894

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TrustScore 4.5 out of 5

4.3

Software Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Their VPN gateways are genuine and…

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a few years now.
Some other providers mixes up the legit and fake gateways making it abundant and doesn't play clean.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

PIA Experience

I have been a PIA user for over 10 years and plan to continue. I have a dedicated IP, anti-malware, and 50GB of storage with pCloud included free. PIA also supports WireGuard. What more could I ask for? Great value for the money. PIA's reliability is outstanding.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Private Internet Access price for 2…

Private Internet Access price for 2 years is good. They have a browser extension version and a download desktop version, all from one purchase. They have servers all around the world. There service is great, no problems with the connection.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

PIA REVIEW 2026

I have used PIA for several years now. They are an excellent VPN software company. I have no issues at all with their sites and services. I love how we can add 10 devices at no additional charge! I also enjoy discounts on new subscriptions. Way to go PIA!!!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

It's a seamless experience that just works.

Using PIA has been a completely seamless experience; it just works. I use it to keep my data more private from data brokers and trackers, and even to appear to visit sites from anywhere in the world so I don't have to log in and have my data compiled by data brokers. I also like to view content not simply intended for my own geographic area. I've been using PIA for about five years now and I highly recommend this service.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal Experience

The software works better than NordVPN's. My experience with NordVPN was that it kept crashing, and PIA hasn't once.

PIA's tunneling feature also works flawlessly, allowing me to play my games normally while having everything else run through the VPN.

My overall experience is real good and I will recommend this product to other people

19 November 2025
Unprompted review
Rated 5 out of 5 stars

High speed VPN

for a few dollars extra they also give you an antivirus and screening software to make sure you are secure. as for the VPN itself, very reliable and very high speeds no lag experienced at all. good job guys awesome product

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Have been using the service for a few years:
- The software works very well.
- Had almost zero issues.
- The support is excellent and responsive.

24 January 2026
Unprompted review

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