Pristine Gadgetz Reviews 

349
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that online orders arrive quickly and items look like brand new goods enclosed in secure packaging. Many shoppers appreciate the affordable prices and find the overall sound quality quite satisfying for their daily use. However, some customers also noted concerns regarding item authenticity. A few people additionally experienced frustrating communication challenges and difficulties securing a prompt refund when dealing with product returns. Others pointed out that support teams can be slow or unresponsive when trying to resolve unexpected issues.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the affordable prices, prompt... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the excellent sound,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise the prompt and fast... See more

Refund

People report negative experiences with refund processes, often facing unfulfilled promises regarding postage... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more

Rated 4 out of 5 stars

Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more

Rated 5 out of 5 stars

I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more

Company replied

Rated 5 out of 5 stars

Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.


Contact info

3.6

Average

TrustScore 3.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(349)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i recommend this website

For me the ordering process was easy and direct. My product was delivered in due time, up to 4working says. I purchased a 2nd generation airpods for under 50£ which was really helpful, grear price too.

16 December 2025
Unprompted review
Rated 2 out of 5 stars

Order not delivered after I returned…

Order not delivered after I returned the previous delivery by recorded post to the company.The experience started of great but I have not had a response to a failed delivery claim or promised offer for a gift if a positive review was made about the company. Feel duped

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Great item

We ordered some air pods and they arrived quickly and were in perfect condition. We would purchase from here again.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 pairs of these air pods for…

I ordered 2 pairs of these air pods for my daughters who are both travelling. I was told 3 to 5 working days for delivery, which would have been just in time before 1 of them leaves. Unfortunately on the 5th day they hadn't turned up, I made the decision to buy them both new pairs from Apple with next day delivery.
Incredibly these 2 pairs turned up the following day which would have been in time, unfortunately I had got the apple ones engraved so I couldn't cancel the order.
I had to make the decision to return these airpods without even opening them.
I contacted them through WhatsApp chat and they responded immediately every time and tried several options to try to resolve the issue, but ultimately agreed without any arguments to refund me for these airpods which they did upon receiving them back.
So I never actually saw the airpods, just the sealed boxes and to be fair to pristine gadgets the delivery was between Christmas over new year too.
But the customer service I recieved from them was excellent 👌

29 December 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

Good Service/Poor Product

I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers.
I researched the company and they had mixed reviews, but nobody’s perfect, so I took a chance.
My order was delivered in a reasonable amount of time and I was excited to get them going and listening to how good the sound quality was.
I fully charged them and connected them to my phone via Bluetooth and tested them for sound which worked fine.
However afterwards things started to go downhill. I download the Bose App and attempted to connect, but no matter what I did or how many times I tried, I couldn’t get the app to recognise them.
After some online research I came to the conclusion that as there wasn’t any serial numbers or any branding on them, that they couldn’t be original.
I emailed the seller expressing my disappointment with my order and after a short negotiation agreed on a partial refund instead of the hassle of sending them back.
So now I use them with Bluetooth to take calls and listen to music which ok until the next time Bose have a sale and I purchase the real thing.

5 January 2026
Rated 5 out of 5 stars

Bloody good set of headphones !

Bloody good set of headphones !! Yes not 100 percent authentic ( as they state) but all options and controls work for me and sound even better than my OG air pods !! Highly recommend!!

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Slow delivery

Slow delivery, and they don't inform you that your item has been dispatched. Customer service is shocking. My earbuds wouldn't connect. I sent an email requesting a return. They replied with instructions on how to connect a different brand earbud. When I replied, sent another set of instructions. Correct brand. Wrong model this. Obviously they don't look at the order numbers. Since then I have had no contact from them. I have since been able to connect them, via Google. This will be the first and last time I buy from them. If I could leave zero stars I would.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Paid for express delivery didn’t turn…

Paid for express delivery didn’t turn up on the date I paid for customer service was shocking telling me I paid for express processing and lying they had sent package out when they hadn’t can’t refund me as it’s a busy time of year joke frauds

9 January 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE do not buy from this so called…

PLEASE do not buy from this so called company. They are fraudsters and sell fake products. When I advised the product was not as described (AKA FAKE) they offered a partial refund of 35%, completely failing to acknowledge my request.
I have since replied and I am waiting a response asking for a full refund. No surprise they have not responded to me.
AVOID, THEY ARE SCAMMERS AND WILL TAKE YOUR MONEY AND THEN IGNORE YOU

9 January 2026
Unprompted review
Rated 1 out of 5 stars

FAKE! Airpod Pros

I purchased some Airpod Pros, they arrived and looked the part. What looked like brand-new sealed Apple packaging. The Airpods connected fine with my iPhone 12 for a couple of months until I upgraded to the iPhone 17. The Airpods would not connect to the newer model, when taking them to the Apple store I was informed that these are not real Airpods, they are fakes. The newer model iPhones are not compatible as they are trying to prevent fakes being made and used with their product. Waste of time and waste of money - AVOID

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Fake products

Fake products, do not buy!
The daughter bought airpod pro 2 from this company in good faith.
Couldn't get them working so called in to local Apple shop to see what she was doing wrong.
What they said she had done wrong was buy a fake product supplied by this company.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered some AirPods and ten days…

I ordered some AirPods and ten days later they have still not arrived. No update as to when they will arrive !! Very disappointed !! Will give it another few days before I contact card issues to demand a refund . I have just tried to ring them and surprise surprise the number is not recognised 😩.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable value

The price of the product was significantly cheaper than elsewhere which intially made me dubious but after reading reviews I was confident with the purchase the AirPod pro 2s which ere reconditioned but you would think they were brand new. In the box with everything included and work great for half the price than other companies

26 December 2025
Rated 1 out of 5 stars

Counterfeit and a scam.

Sold me counterfeit airpods and refused to provide me with a way to return them. They have reviews about it going months back so they obviously just scam people and get away with it some of the time. They also always seem to blame the "seller company" despite never actually naming them.

26 December 2025

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