Pristine Gadgetz Reviews 

349
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that online orders arrive quickly and items look like brand new goods enclosed in secure packaging. Many shoppers appreciate the affordable prices and find the overall sound quality quite satisfying for their daily use. However, some customers also noted concerns regarding item authenticity. A few people additionally experienced frustrating communication challenges and difficulties securing a prompt refund when dealing with product returns. Others pointed out that support teams can be slow or unresponsive when trying to resolve unexpected issues.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the affordable prices, prompt... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the excellent sound,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise the prompt and fast... See more

Refund

People report negative experiences with refund processes, often facing unfulfilled promises regarding postage... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more

Rated 4 out of 5 stars

Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more

Rated 5 out of 5 stars

I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more

Company replied

Rated 5 out of 5 stars

Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.


Contact info

3.6

Average

TrustScore 3.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(349)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A1 product A1 service will definitely…

A1 product A1 service will definitely use again thank you Pristine Gadgetz

25 August 2026
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Customer,

Thank you for your fantastic feedback! We’re thrilled that both our product and service met your expectations. Your support means a great deal to us, and we look forward to welcoming you back .

Kind regards,
Pristine Gadgetz Customer Support Team

Rated 5 out of 5 stars

Great AirPods speedy delivery too

Great AirPods speedy delivery too. Highly recommend using these guys

26 August 2026
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Mandy,

Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with your AirPods and our speedy delivery. 😊
We really appreciate your recommendation and support. We hope to serve you again soon!

Kind regards,
Ella
Pristine Gadgetz Customer Support

Rated 1 out of 5 stars

** DO NOT BUY FROM THIS COMPANY - SELL FAKES!! **

DO NOT BUY FROM THIS COMPANY

THEY SELL FAKE PRODUCTS

PURCHASED AIRPODS AND IMMIDIATELY KNEW THEY WERE FAKE COMPARED TO MY OTHER BOX/PODS.

THE SELLER IS A 1 MAN BAND WHO FRONTS AS IF THEY HAVE A WHOLE TEAM WORKING FOR THEM.

DO NOT WASTE OR LOSE YOUR MONEY!!!

ALL THE POSITIVE REVIEWS ARE FAKE AND PAID FOR REVIEWS

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Fake AirPods

Bought some AirPods from here branded as refurbished, had a problem with them so logged a support call with Apple, who confirmed they are fakes at my appointment, avoid

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Bought “AirPods pro 3”

Bought “AirPods pro 3”.
Bought these for my grandson thinking they were refurbished genuine Apple AirPods. When they arrived they were much different quality to his other pair. You could tell they were fake straight out the package, The battery life is awful with the right AirPod dying in under 45 minutes. The charging case is broken on the top when moving and the AirPods themselves don’t fit in the case anyway so they don’t charge well. Shocking that we can’t return them now cause they’ve been opened. Horrid company. Don’t buy from these

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Like many other reviewers

Like many other reviewers, I wish I had come to this website before purchasing 'Bose' earbuds from this company. My heart sank when I read the manual, with the poorly-translated English making me suspicious I had bought counterfeit goods. Extremely spivvy behaviour and should be avoided.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I’m going to be really honest

I’m going to be really honest, I ordered these then checked the reviews and tbh wasn’t expecting much at all. Okay yeah the touch connection option didn’t work on the front but I just connected through Bluetooth. If these are fake they are the best fakes I’ve seen? And honestly I’m happy with my purchase and I definitely got my moneys worth, these are nearly £150 from apple. I get all the same settings to adjust ANC and you can hear it working, my phone is as convinced as I am if they are fake because they connect flawlessly the way AirPods do and the sounds is spot on. Box it came in was sealed all the paperwork etc. Was feeling grim without my music and this just made me day!!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Fake products and breach of return policy

The AirPods I bought are either extremely faulty or counterfeit - they do not respond to the usual controls or make the same sound as normal ones. When I requested a refund as per their faulty items policy, I was constantly sent troubleshooting guidance no matter how much I said that it wasn’t working and reiterating my refund request. I was then offered partial refunds over many back and forth email exchanges until finally a full refund if I paid for postage - a clear breach of their policy. Another review said this company was dissolved, it appears to be true and reflected in their lack of caution around consumer rights. I disputed the payment through my bank and received a full refund that way, do not buy from this company or expect a good outcome from talking to their customer service!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing!
Ordered AirPods, they are perfect,
Fast delivery
Great service

8 July 2026
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Cass,

Thank you for sharing your feedback! We're pleased to hear you're happy with your AirPods and enjoyed our service and fast delivery. We really appreciate your support.

Kind regards,
Ella
Pristine Gadgetz Team

Rated 5 out of 5 stars

Second time using this company amazing…

Second time using this company amazing costumer service. Fantastic airpods work great

1 July 2026
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Ashley,

Thank you for choosing us again! It’s fantastic to hear that you’re happy with your AirPods and the service you received. We truly value your continued support and hope to welcome you back again soon.

Kind regards,
Ella
Pristine Gadgetz Team

Rated 5 out of 5 stars

Excellent service

Excellent service , arrived quickly and nicely packaged . I purchased for my daughter at a superb affordable price , she uses regularly for the gym and finds the sound and quality very good and the battery lasts long .. definitely recommend .

5 August 2026
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Tracey,

We’re delighted to hear that your daughter is enjoying her AirPods .It’s wonderful to know you were pleased with the overall performance. Thank you for your recommendation. We hope to serving you again in the future.

Kind regards,
Ella
Pristine Gadgetz Team

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