My review is not for the service of prism office staff or service persons, but for one service engineer named Paul who after 11 days 3 service engineers and waiting for parts he came today fitted the... See more
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Cold calling. Found my mobile number somehow; we have various aids around flat. Cut off before caregiver reached it. Invasion of privacy, preying on vulnerable individuals. Nasty business practice,... See more
Delivered and fitted on time, worked around my sister who is severely disabled. Clean and tidy work, iwad not present but no complaints from my sisters careers. Good communication. Not had any problem... See more
Engineers late or don’t turn up. The customer service team are shocking and don’t help. No one called to say the engineer was two hours late to the first appointment. I called customer service and was... See more
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Company details
Written by the company
Prism Medical UK are dedicated to positively impacting the lives of individuals who require bathing and patient-handling solutions for home and community care. As a leading manufacturer and supplier, we have served this sector for nearly four decades, delivering exceptional products and services that make a difference.
Contact info
Unit 4, Jubilee Business Park, Jubilee Way, Grange Moor, WF4 4TD, Wakefield, United Kingdom
- 01924840100
- info@prismmedical.co.uk
- prismmedical.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Stay Away.
Stay Away.
Stay as far away from this company as you can.
They employ arrogant, ignorant rude installers and engineers. Never listen to instructions or requirements.
Take no action when being instructed whatsoever.
Stay well away.
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