Prior Store NZ Reviews 39

Great communication, speedy delivery! Overall awesome online experience :) Highly recommend to all A+

let me think about where to start...
First of all, If your employees can't say their names that's something wrong with your customer service. so from now on, I will call one of them a rude manager lady( RML) and another one a C (stand for a clown, because he was giggling behind the counter all the time while we are trying to have a decent conversation with RML)
That's review not for the company's owner, it is for the future customers.
I will see their owner in a dispute tribunal and get my money back and make them pay for the waste of my time.
My wife purchased the Yezzy slide. She tried them in a shop ( for about 30-40 mins, RML confirmed that) and decide to go ahead. The floor in this shop is concrete with obviously some dust on top of it.< That's important
Once she came home she was really excited and want to try them with her new outfits for our holiday trip. After all, she wasn't really impressed with them and decide to return it.
We have only 1 day off during the week so we came next week (exact 7 days refund policy).
We were nice, chill, and asked for our refund. A few minutes later all sales people were at the front desk and trying to say the condition of them is "worn". As I mentioned earlier she wore them in a shop and at home to check them, that's it. I've tried to explain that to one of them. " I believe you haven't worn them, but they are in "worn" condition right now" Which doesn't make any sense. He just confirmed he sold us worn condition slides. They took our slides and promised to give us a call 3 days max. Guess what, no one has been in touch (over 6 days) so the next day off I need to come in again. At this time it was RML and C greeting us and saying they can't do anything. We can take slides and leave the shop. (The guy at the counter was just standing and giggling all the time, even after I've asked him to stop doing it because that's not funny or he can just leave because I wasn't talking to him)
They sold us the shoes in a "worn" condition by their standards. They blame us for that. We return the shoes in the same condition we originally purchased it from your shop with all tags, boxes, etc.
They have no rights to refuse our refund and thanks NZ consumer guarantee act we are protected from that.
Be aware of the pre-mature shop runners. If you have some trouble with the size, condition of the shoes, or anything like that I can guarantee they won't help you.
Photo below "worn" condition slides.

Awesome customer service! Thank you :)

The gel crease protectors I ordered was fine but it doesn’t fit in the shoes correctly and when you wear socks and take it off the crease protectors get moved around and have to be re-adjusted and the crease protectors make your shoes smaller and the feeling of the crease protectors aren’t comfortable

Fast efficient transaction. Could not be happier with these guys.

Pick up took longer than it said it would on website and staff were rude when I came in to ask about it acted like they weren’t even working and just all catching up in a group as friends

Your customer service was 100!! You guys are awesome

I understand things take time but it's going on 3 weeks, I'm not impressed

Great service and communication.
Products are genuine and curated where needed etc.
Unfortunstley they the worst 3rd party shipping company called parcelport or payport.
Other than that... this company is the only place I buy shoes for my collection.
They have great payment options aswell which makes it a tad easier.

Excellent service and delivery expectations.

Great experience every time, my order was shipped the same day and arrived the following!! Love the range of items they sell

Great service and fast delivery every time.

Great store with a good selection of product, staff were friendly and helpful 👍🏽

My favourite sneaker store in auckland, good range of sneakers