Prioritymeds 

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See what reviewers are saying

Rated 1 out of 5 stars

My tirzepetide arrive HOT on 5/19. I immediately called and talked to an AI who told me that hot is definitely not acceptable as the meds would become inactive and that they would prioritize (I forge... See more

Rated 5 out of 5 stars

Interviews are to the point and there is no pressure to purchase "add ons"". Billing is simple and my meds and related items arrive on time and well packaged to keep the medicine cold and viable. Alon... See more

Rated 5 out of 5 stars

My experience has been fantastic. Yes they are hard to reach at times. But think about it. This is the hottest product on the market today. if you compare them to the really big Ro's of the world, I w... See more

Rated 2 out of 5 stars

Absolutely ZERO customer service. Forced to speak with an AI bot EVERY SINGLE TIME I have called, with promises of a callback and then … NOTHING, zilch, nada. I have been duplicate enrolled and sent d... See more

Company details

  1. Pharmacy
  2. Fitness and Nutrition Service
  3. Online Pharmacy
  4. Weight Loss Service

Written by the company

PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I will be contacting the Attorney…

I will be contacting the Attorney General and who ever to help me. You took our money even after I said no do not send your product. I cancel 3 times.

30 April 2026
Unprompted review
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Reply from Prioritymeds

Barbara, thank you for letting us take care of this for you.

Rated 5 out of 5 stars

Ordered a year's worth

Ordered a year's worth. Have received shipments every 3 months and all were promptly delivered. The quality of the product is great. Have lost over 65 lbs so far.

1 May 2026
Unprompted review
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Reply from Prioritymeds

That's amazing!!!

Rated 5 out of 5 stars

So far the process has been simple

So far the process has been simple, a direct step by step and easily followed.

1 May 2026
Unprompted review
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Reply from Prioritymeds

We’re focused on keeping things simple and fast, so we appreciate you letting us know we’re hitting the mark.

Rated 1 out of 5 stars

Have been on their meds for 4 months…

Have been on their meds for 4 months and have lost no weight. When I tried to contact them for support I got no response on their website. Finally after weeks of msgs I got a "how can I help" response but nothing after that. No customer service and their product is suspect. The name on the account is William Renner.

29 April 2026
Unprompted review
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Reply from Prioritymeds

Trustpilot has identified fake reviews on our account and this may be a similar circumstance because we have no record of anyone with this name in our customer database and cannot verify the accuracy of the statements provided.

Rated 5 out of 5 stars

I have been very happy with this…

I have been very happy with this company. They have done what they say, and when they say it. No problems at all. I only hope that when I renew, I will get the new lower price they are advertising. I let my friends know I am happy with Priority Meds!Been wi

30 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Carlos

Carlos was so helpful with me. He was very patient and answered all my questions. My shipment arrived when he said it would.

13 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you for letting us know.

Rated 5 out of 5 stars

Satisfied customer in Atlanta GA!

I have contacted a few medical weight-loss companies, and I am unable to speak to a human. With Priority Meds they were very efficient. Someone called me right away and I was able to get all of my questions answered over the phone, which is exactly what I wanted. They were thorough, professional, and reasonably priced. I am happy with my decision to do business here and hope to continue with them during my life’s health journey.

29 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you we love to here from our happy customers.

Rated 1 out of 5 stars

Shipment went to incorrect address

Shipment went to incorrect address. Called to talk with Customer Service. Spoke with Harry. After numerous waits in phone, Harry promised to call me back within 15 minutes. He has never called me back even though I told him that the shipment delivered to my second address would be sitting outside for an additional week. Prioritymeds could have sent me one vial to the correct shipping address in Cottonwood,AZ so I did not miss my shot. This is the final straw dealing with Prioritymeds. Horrible customer service and followthrough.

26 April 2026
Unprompted review
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Reply from Prioritymeds

I understand how frustrating this is, and I’m sorry for the inconvenience. Address changes aren’t always guaranteed, as we’re often required to ship to the address on file tied to the payment method to help prevent fraud. We recommend placing orders in advance before traveling and bringing your medication with you whenever possible.

Rated 1 out of 5 stars

They take your money before you’re approved

I filled out the survey or whatever they call it and stupidly put in my cc number without seeing the total price first. When i got the invoice and saw the total amount that had already been billed i was freaked out. I got an email telling me to approve my dose which i declined. I thought that would stop the order. I got another email saying i needed to approve my dosage or it would go ahead and proceed in 12 hours. I called the company and told the to cancel my order. They said they would escalate it and someone would call me back in 24 to 48 hours. In the meantime i got an email saying that my order was approved and would ship immediately. I called them again and was again told they would escalate it and someone would call me back. I will dispute the charge through my bank but what a scam. They should show the total charges BEFORE you put in your cc so you can decide if you want to proceed.

29 April 2026
Unprompted review
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Reply from Prioritymeds

At this time, we’re unable to locate a record that matches the details provided in your review. It’s possible the account may be under a different name or email, so we’d appreciate the opportunity to verify and better understand your experience.

Please reach out to us directly with your order information so we can investigate and assist. If this review was posted in error or does not relate to our services, we kindly ask that it be updated or removed to avoid confusion for other customers.

Rated 5 out of 5 stars

Great company

Great company. I love how responsive the staff are to any and all questions I have had. Doctor is quick to go over prescriptions and is always available for questions. I highly recommend Priority Meds for your GLP-1 needs.

27 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you for sharing your experience.

Rated 1 out of 5 stars

They won't process my refund

I ordered a 6 month supply of Tirzepatide and called back an hour later to cancel my order which they had already billed me for. They said my order was canceled and instead of canceling they chased me again the refunded that new charge. So i still have not gotten a refund for my order. I will be calling back again so we will see what happens this time.

24 April 2026
Unprompted review
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Reply from Prioritymeds

This customers transaction was refunded as requested long before this message was posted.

Rated 4 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Priority Meds. The customer service is helpful and my order gets to me without issue. I’ve recommended them to friends and total strangers whenever the conversation allows for it.

24 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you for the feedback, we appreciate you.

Rated 1 out of 5 stars

Terrible service and theft

I called prior to my 2nd shipment going out to cancel. My body got too sick taking this. I was told no problem we will cancel. It was never cancelled and then I was informed otherwise was too late since it was shipped however the dates show they had 4 days to cancel. Now I'm stuck with a $671 bill and medication I cannot take. Never again wl I use this company. Terrible service as I was hung up 2 times when I called and tried to escalate the matter. I am considering filing a BBB and a Reg F complaint and having my attorney sue.

23 April 2026
Unprompted review
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Reply from Prioritymeds

Our records show that your cancellation request was received after your order had already been processed and shipped. Once an order reaches the fulfillment stage, it is no longer eligible for cancellation, as the medication has already been prepared and dispatched by the pharmacy.

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Ships fast. I've a great experience

27 April 2026
Unprompted review
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Reply from Prioritymeds

Thank you for the feedback!

Rated 3 out of 5 stars

I've only just started but disappointed in early efforts

I've only just started, but I didn't get what I clicked on - I asked for the 12 month subscription for $1700 and got the 6 month for $1100 which almost doubles what I'll have to pay. I left a message asking for help to fix that and got no response whatsoever, despite them continuing on with filling my prescription. While the rest of that seems to have gone well, not being allowed to adjust my plan is incredibly frustrating. I really debated cancelling altogether but they also don't allow that!

Edit: I will add that after I wrote this they did contact me about the change of plans so I did add an additional star.

23 April 2026
Unprompted review
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Reply from Prioritymeds

Jennifer, we’ll be reaching out to review what happened with your order. I’m sorry your experience didn’t start off the way it should have, we’ll work to get this sorted for you.

Rated 1 out of 5 stars

Priority Meds Jabbed My Credit Card It Hurts.

They force feed a medical survey that requires a credit card to review. Like an idiot I gave it to them. They immediately charged the cc $1,740 without my approval, or disclosing the price. I’m disputing. They say thier “policy” is that a medical survey constitutes enrollment. I’m curious if this review stays up.

18 April 2026
Unprompted review
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Reply from Prioritymeds

Very unclear why providing you a full refund of your transaction warrants a single star review.

Rated 3 out of 5 stars

Overall pleased

Overall, I have been pleased. My reasons for not giving four stars are twofold: First, I have had issues with slow delivery; second, I was emailed about a $100 credit for slow delivery back in January and that has never been honored. Otherwise, ordering and getting my scripts filled has been relatively painless and I have lost 20 pounds over 7 months.

13 April 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Thank you for the feedback, we appreciate you sharing your experience, especially the things we can do better. Please reach out to us vis your secure portal and we can address the credit you were promised.

Rated 4 out of 5 stars

I have no issues in the past

I have no issues in the past. Always recieved my meds on time.only issue is at times my debit gets marked as fraud and I have to notify the bank.

23 April 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Thank you for the feedback.

Rated 5 out of 5 stars

Just started using priority meds

Just started using priority meds, My meds were packed & shipped by drugstore in only a few days. Had a question why potency was not upped on month 2 & 3. Received reply pretty quick, stating have to use 3 months on lowest dose first before potency can be increased. Hope everything goes well once i receive my 3 month supply. Was using another supplier & my 3rd month vial was short on amount of fluid. They gave me a hard time about replacing vial, I dropped them & got a refund through my credit card co.

24 April 2026
Unprompted review
Prioritymeds logo

Reply from Prioritymeds

Thank you for the review, we appreciate your feedback.

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