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Personalized Paper Manufacturing Group Reviews 4,988

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products received, which often exceeded expectations and were exactly as described. Customers consistently highlight the excellent customer service, noting the helpfulness and quick communication from representatives who ensure orders are correct and designs are perfect. The ordering process is generally described as easy and convenient, with many appreciating the fast turnaround times and prompt delivery of their items. However, some customers also noted issues with product quality, specifically mentioning poor notepad quality where glue was cracked, pages fell out, or materials were thinner than previous orders. There were also occasional concerns regarding packaging, with some business cards being mixed together during shipping, and notebooks arriving with bent corners due to inadequate mailers. A few people experienced shipping delays or a lack of tracking information, and some found the ordering process for specific items to be unclear.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the vibrant colors,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease and speed of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will or... See more

Rated 5 out of 5 stars

The notepads we received were exactly as described. We received a proof via email as promised and the order was delivered promptly. The notepads are decent quality and what we need for giveaways at ou... See more

Rated 5 out of 5 stars

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phe... See more

Rated 5 out of 5 stars

We are a small nonprofit. We use PrintPPS to print our customized donation receipts. We operate on a tight budget, but quality and great service are also important to us. PrintPPS provides us with a q... See more


Company details

  1. Stationery Store
  2. Business to Business Service
  3. Manufacturer
  4. Office Supply Store
  5. Prints and Signs Store
  6. Promotional Item Store

About Personalized Paper Manufacturing Group

Written by the company

About Us

Personalized Paper Manufacturing Group is a leading online stationery manufacturer based in Albuquerque, NM. We provide online print and design services for the entire U.S. commercial market.

From our friendly and knowledgeable Customer Service Team and easy-to-use online Design Studio to free online PDF proofs and exceptional turnaround times, our mission is to fulfill all our customers' needs, regardless of order size or quantity required.

Our product lines include:

  • Custom Notepads
  • Custom Notebooks
  • Custom Sticky Notes
  • Carbonless NCR
  • Custom Graph Pads
  • Custom Legal Pads
  • Custom Business Cards
  • Custom Postcards & Rack Cards
  • Custom Desk & Wall Calendars

  • We also offer many more custom stationery product solutions.

    Our Customer Service Team

    One of the many leading quality aspects that sets Personalized Paper Manufacturing Group apart from other national printers is our courteous and knowledgeable Customer Service Team! From pricing and lead times to questions about reproducing your design in print, our staff is ready to answer any questions you may have.

    Reach out to our Customer Service Team Monday through Friday between 7:30am to 4:30pm MDT at 1.800.921.1322 or via email at support@printpps.com to get the answers you need for your next stationery print project. From online custom designs to preparing quotes for more specialized print projects, our Customer Service Team will assist you every step of the way!

    Personalized Paper Manufacturing Group

    Written by the company

    Service is Everything
    Personalized Paper Manufacturing Group is committed to consistently providing quality products and superior service at a low price.
    Guaranteed Lowest Prices
    We shop our competitors daily and because we're the manufacturer of all our own products we are able to provide the guaranteed lowest prices!
    Free Proof Prior to Checkout
    Our award winning design studio provides our customers with a FREE proof prior to checkout.
    Fast Turnaround (Big or Small)
    No matter how big or small the order, we offer 24 hour turnaround and free customer assistance.
    Knowledgeable and Creative Staff
    We are prepare to help you with whatever project comes your way! Our goal is to show you firsthand what current customers have already experienced.

    Platinum Service Guarantee

    We’ll Exceed Your Expectations. We Guarantee it!

    We’ll Exceed Your Expectations. We Guarantee it!
    We promise that any product you buy from us will meet your expectations or we will refund your money...no questions asked. If you find the identical product at a lower price within 30 days of purchase, let us know and we will refund to you double the difference in price. Finally, we promise to provide superior and personal customer service from the moment you place your order to the moment your order is shipped.

    For over 20 years Personalized Paper Manufacturing Group has been North America's premier manufacturer of quality custom stationery products. We have a superb team that is dedicated to providing you with outstanding customer service and order follow-through.

    We invite you to experience our "Service is Everything" commitment by calling us at 1.800.921.1322 or emailing us at support@printpps.com.

    Thank you for the opportunity to earn your business.

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    5K reviews

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    Asks customers to review

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    Hasn’t replied to negative reviews

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    Rated 4 out of 5 stars

    Once I figured out how the design tool…

    Once I figured out how the design tool worked, it was pretty easy to navigate. I understand desire to get things out quickly but a lot of the top pages of our pads were smudged (about 1/4 of them). Since we pay for them, and give them out to customers, it would be good if they were all usable pages

    31 March 2026
    Rated 5 out of 5 stars

    Great customer service

    The customer service was amazing, always answering very quickly and helping me throughout the entire process.
    The order went very smoothly and I received my product quickly.
    Overall, I was very satisfied with everything.

    14 October 2025
    Rated 5 out of 5 stars

    Quality Control for Newby

    Being new to ordering these type prints it was nice that Designer Eric Carson emailed me to tell me about an error I had made that would have ruined my designs. He was friendly & professional and the courtesy email was much appreciated. I was able to send the corrected measurements & my new product turned out wonderful.

    16 March 2026
    Rated 5 out of 5 stars

    I ordered the wrong size of form and…

    I ordered the wrong size of form and was advised of the issues with my choice so was able to place order for the size I really wanted. Thankful it was caught before forms were printed so saved me in the long run from having to reorder and pay more.

    31 March 2026
    Rated 5 out of 5 stars

    Great Experience

    I was very pleased with the help over the phone. I was confused by web page and they helped me to produce a paper product exactly like what I wanted. Delivery was as promised. I’d use this company again.

    30 March 2026
    Rated 5 out of 5 stars

    Exceptional Service and Product Quality

    The process was smooth from start to finish, and what made this exceptional was the combination of excellent customer service and an exceptional end product. The company worked with me to get my cover image just the right size and the follow-up was fantastic. When the end product arrived, it turned out even better than I had hoped.

    28 March 2026
    Rated 5 out of 5 stars

    Excellent customer service

    I have always had excellent service from this company. My product is professionally made. When I have had a problem, this company is quick to respond.

    3 August 2025
    Rated 5 out of 5 stars

    I found your services OUTSTANDING!

    I found your services 1. easy to navigate online; 2. even better as your staff made a suggestion to make the product better; 3. and even more impressive, when I was concerned about "delivery" your staff investigated the delay, found the problem (not theirs) and re-printed my order and had it timely delivered!
    OUTSTANDING! And the product quite impressive as well.

    27 March 2026
    Rated 5 out of 5 stars

    They knew exactly what I wanted even…

    They knew exactly what I wanted even though I thought I couldn’t explain myself. I learned that what I wanted was notepads 2-page collated. They were delivered according to what they had scheduled for me. I loved my notepads. I highly recommend this company!

    25 March 2026

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