printerspareparts.co.uk Reviews 

442
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services, mentioning that their replacement items arrive securely packaged and ready to use without any trouble. Many people also appreciate the helpful guidance and supportive customer service received when trying to identify and order difficult-to-find printer spares. Though some customers experienced issues, a small group noted lengthy shipping delays regarding international orders and long tracking update times. Additionally, a few reviewers pointed out frustrating instances where the delivered components proved to be incompatible or failed to fit their specific printing devices properly.

What people talk about most

Product

Users describe positive interactions with product, noting that replacement components arrived promptly and as... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast dispatch... See more

Order

Consumers find the ordering experience to be very satisfactory and straightforward. Many reviewers highlight... See more

Service

Reviewers highlight positive aspects of service, frequently praising the overall experience as excellent and... See more

Quality

Clients share positive opinions on quality, noting that parts arrive in perfect condition and work as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with the speedy response to my query regarding replacing two printer heads and their help in confirming which were the correct parts to order. The spares were delivered promptly... See more

Rated 5 out of 5 stars

In response to an order for the incorrect part, printerspareparts were helpful in helping me return the incorrect part, and supplying the right part. They refunded the cost of the first order quickly.... See more

Rated 5 out of 5 stars

10 days delivery from UK to Romania. Fully compatible with the Canon G3420 printer. The only one funny problem is the Japanese language that came with it. I had to use the video Google Translate to un... See more

Rated 5 out of 5 stars

I was able to resurrect a Canon G650 with stuck print heads with new printer heads from printerspareparts.co.uk. Genuine products. Shipped to FInland. Highly recommended.


Company details

  1. Printer and Scanner Store
  2. Printer Repair Service

Written by the company

Printer Spare Parts: https://www.printerspareparts.co.uk is a trading name of Micro Communications (Leeds) Ltd. We have been in business since 1989, originally selling computers, printers and software. We are a small family business and pride ourselves on knowing our trade and providing excellent customer service. We now specialise in spare parts for printers. We have built up relationships with many suppliers over the years and have access to many different manufacturer's parts. We are a Canon Authorised Partner, which means we buy direct from Canon. We carry a large amount of stock ourselves. We also have two older websites: https://www.theconsumablesdepot.com and https://www.thesuppliesshop.co.uk The website https://www.printerspareparts.co.uk can securely take all forms of credit card payment, as well as Shop Pay and Paypal. We sell to all parts of the United Kingdom and the World and are experienced in the customs forms needed for overseas transactions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(442)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Correct part, long wait for delivery

This part is exactly what I needed, however the delay between ordering (05/03/2025) and delivery (17/04/2025) was quite frustrating.
The option to cancel and get a refund was a positive, but the part was needed...

17 April 2025
printerspareparts.co.uk logo

Reply from printerspareparts.co.uk

I am really sorry the Brother part took a long time to arrive. The estimated time of 14 days was exceeded, which was out of our control. Once again my apologies. Kind regards Kim

Rated 5 out of 5 stars

New printhead, but not wanted by arrival

I ordered a new replacement print head for my Canon printer which was sent and arrived promptly. However whilst I waited for that, I decided to scrap the machine and buy a new one .....hence I cannot say how good the part was but can certainly comment the service.

30 April 2025
Rated 4 out of 5 stars

Fast shipment... slow delivery... but ended good!

We ordered a Xerox transfer belt, very difficult to find, and they shipped out very quickly. Unfortunately the delivery was very slow... 1 month due to some custom delay. But they always been very collaborative helping us to check shipment status.

3 April 2025
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Reply from printerspareparts.co.uk

Dear Paolo,

Thank you very much for your 4-star review. I'm truly sorry that your parcel was significantly delayed in Italian customs—unfortunately, this was beyond our control. We really appreciate your understanding and for acknowledging that we did our best to resolve the issue for you.

Warm regards, Kim

Rated 5 out of 5 stars

Very helpful

Very helpful. Asked to have my order checked in case of mistakes, which they did and found a mistake. They corrected this, let me know and my order arrived as it should have been. (An 86 yr old easily confused and needing an 8yr old to guide him on the computer !)

2 May 2025
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Reply from printerspareparts.co.uk

Thank you, Jack for your very kind review and very glad we could help you. Warm regards Kim

Rated 4 out of 5 stars

Quick service

Fast delivery but surprised by the cost of postage and then additional taxes making the item quite a bit more expensive than advertised.

28 April 2025
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Reply from printerspareparts.co.uk

Hi Kate, Thank you for your review. We're glad to hear your order arrived quickly!

We're sorry to hear you were surprised by the final cost. Please note that VAT and shipping fees are clearly listed during the checkout process to ensure full transparency before you complete your purchase.

Rated 3 out of 5 stars

Technician managed to diagnose my…

Technician managed to diagnose my problem as a cracked circuit board and was unable to fix the issue. Disappointing result as I was expecting to have a working printer after the appointment.

15 April 2025
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Reply from printerspareparts.co.uk

We supplied the part that was ordered, and it was delivered within two days. As we were not consulted regarding the issue with the printer, we had no way of knowing that the part provided might not resolve the problem. We're sorry to hear that your printer was not fixed by your technician.

Rated 1 out of 5 stars

How not to handle a problem!

The item was required for a specific date which did not happen so I asked to return it for. Refund which I was refused. I now have an item which I do not need and has cost me almost £100, very disappointing!!
I run my own business in retail and customer satisfaction is one of the most important factors so positive reviews are shared amongst others. Unfortunately, the manner in which this has been handled leaves me nowhere to go other than leaving a bad review, very poor customer service, not alternative options other than you MUST keep the item now, tough luck!

11 April 2025
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Reply from printerspareparts.co.uk

Dear Andrew,

Thank you for reaching out with your concerns. I’ve reviewed the situation and the communication regarding your order.

It appears that someone named Lawrence initially contacted Steve at the end of March to inquire about locating the part, which was not listed on our website at that time. Once identified, Steve added the part to the website but informed Lawrence that it would need to be specially ordered for you, which would result in a delay.

After this, you placed your order on April 1st. At the time, our website clearly stated that the part had an estimated delivery window of 10-14 days. Your order was dispatched on Friday, April 11th, and you received the part on Monday, April 14th.

Upon reviewing the emails, it seems there was no mention that this part was time-critical, which may have contributed to some confusion regarding the urgency of the order.

I hope this clarifies the situation.

Rated 4 out of 5 stars

Part as expected b

Part exactly as expected I found excellent fitting instructions on YouTube. My printer now has a second life.

8 April 2025
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Reply from printerspareparts.co.uk

Dear Mr Yates, unfortunately alot of spare parts sold for printers do not come with instructions. If you need any help in fitting the part please email Steve@microcommunications.co.uk and he can try to find a parts manual/instructions for you. Kind regards Kim

Rated 5 out of 5 stars

Very quick service

Very quick service, therefore very happy, Ink mats very good too.

15 April 2025
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Reply from printerspareparts.co.uk

Thank you Ray, glad we could help. Kind regards Kim

Rated 5 out of 5 stars

easy to find the exact correct part

easy to find the exact correct part, order it and pay for it. Delivery was completed within the week!

14 April 2025
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Reply from printerspareparts.co.uk

Thank you David. We have tried to make the website easy to use and do our best to get items out quickly to customers. Kind regards Kim

Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first

But I couldn't ask for anything more.

Print head for a Canon pro-300 that is practically unobtainable was found at a lower price than anywhere (ebay, amazon, etc.), brand new, and sealed in OEM packaging. Even with my Canadian snow-pesos conversion against the pound, it was still very reasonable. Better yet, it arrived fast!

Best of all, it works flawlessly.

Thank you everyone at printerspareparts.co.uk!

PS - I am a real person, I just can't be bothered to hand over my ID to a review site, sorry!

6 April 2025
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Reply from printerspareparts.co.uk

Dear Jason,

Thank you for your very kind review. It means alot to us. We try our best to fulfil orders quickly and accurately. Kind regards Kim

Rated 5 out of 5 stars

New Canon print head for MX925

New Canon print head for MX925, want sure about spending £90 on an old printer but still lots of ink cartridges! Took a gamble on this genuine Canon one as lots of fakes out there! Arrived promptly and now fitted to the printer and all working as good as new, hopefully for another few years. I would recommend this seller.

31 March 2025
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Reply from printerspareparts.co.uk

Dear Paul, thank you for your very kind review. I'm glad we could keep your printer working. We are a Canon Partner, so all our Canon parts are bought directly from Canon.

Rated 5 out of 5 stars

Great service

I was able to find the exact part I was looking for. Easy to order. Item dispatched very quickly and arrived equally quickly.

4 March 2025
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Reply from printerspareparts.co.uk

Thank you, for your 5 star review. It is much appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service, very fast delivery and competitively priced. I’ll definitely order from this company again.

5 March 2025
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Reply from printerspareparts.co.uk

Thank you David for your kind review. It means alot to us

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