Banner for Prime Time Boilers & Solar

Prime Time Boilers & Solar Reviews 

3,771
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, polite, and efficient during home installations. People also appreciate the smooth communication, thorough explanations, and tidy work left behind after the job is successfully completed. However, some customers also noted frustrating issues with customer service and communication after the installation was finished. Some people experienced difficulties reaching out for support or felt that third-party contractors lacked proper care when fitting equipment. A few reviewers expressed disappointment regarding delayed responses, unreturned calls, and unexpected problems with their heating setups.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely friendly,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff, efficient... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers report mixed satisfaction... See more

User experience

Users describe positive interactions with user experience, noting that the whole process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from initial contact by phone process of ordering new boiler was really easy and quick. Survey carried out remotely to discuss boiler and where it is to be fitted made process really easy. Boile... See more

Company replied

Rated 5 out of 5 stars

I had AC installed in my son’s bedroom and from start to finish the service was amazing. From my video call to the 2 lovely guys that came to do the installation the electrician man and the lovely... See more

Company replied

Rated 5 out of 5 stars

We had our boiler installed last year by Prime Time and Simon their Service Engineer came to perform the annual service. He contacted us 30 minutes before his arrival to let us know when he would arri... See more

Company replied

Rated 5 out of 5 stars

Great business, highly recommended, great experience from start to finish , stress- free!!!!At first we had a video call with the lovely Ralph who gave us a very competitive quote,we booked the ins... See more

Company replied


Company details

  1. Gas Installation Service
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Engineer
  6. Gasfitter
  7. Solar Energy Contractor

Written by the company

Welcome to Prime Time Boilers & Solar, your go-to guys since 2010. We are a local independent boiler & solar business that puts the customer at the forefront of everything we do. Our Gas Safe approved boiler engineers have over 50+ years combined experience, and our MCS approved solar installers have over 35+ years combined experience. On top of this, we understand our customers needs, we offer flexible installation dates (for boilers this can be the next day), we have a huge range of finance options available (including £0 deposit and 0% APR options) and we offer generous warranties (up to 12 years for boilers, and up to 30 years for solar panels) for total peace of mind. Furthermore, We are currently offering an additional £200 off for every boiler or solar system fitted, and for a limited time only we are also offering a free Honeywell Home thermostat (for boilers) or PV monitoring device (for solar systems), which can help you turn your property into a learning, energy saving, family home. Now that's what we call Prime Time deals. Don't delay, give us a call or enquire online today and see how much you can save.

Your Go-To Guys Since 2010

Written by the company

Huge Range New Boiler Brands
We supply and install a range of leading brands, including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-Worm, Keston, and Vokera, with warranties of up to 12 years available on select models.
Huge Range Of New Solar Brands
Including SunPower, Enphase, Jinko, Trina, SolarEdge, and Canadian solar panels, with warranties of up to 30 years available on select models.
Same Day Survey Available
We offer flexible booking dates (same day if needs be) to suit your needs. Life is hectic enough, we like to make it completely hassle-free.
2 Years Workmanship Guarantee
We provide a 2-year workmanship guarantee on all installations, ensuring even greater peace of mind.
0% Flexible Finance Options
We offer a wide variety of finance options for all our products, including £0 deposit, interest-free plans, and the option to pay nothing for 12 months. Finance plans start at just £9.99 per month.
Get A Hassle-Free Online Quote
Complete our quick form to receive a quote and discover how much you could save today!
Over 100,000 Free Quotes Generated
No, there isn't a typo, we really have generated that many quotes since 2010. it only takes a minute to receive a stress-free estimate that goes straight into your inbox.
Where Our Specialists Are Based
Our MCS And Gas Safe Approved Specialists cover a wide range of areas including London, Essex, Cambridgeshire, Sussex, Northamptonshire, Hertfordshire, Bedfordshire, Norfolk, Suffolk, Oxfordshire, Berkshire, Buckinghamshire, Kent, Wiltshire and Hampshire.
Who We Work With
We have a huge range of partners, these partners include Google Nest, Hive, Tado and Honeywell, not forgetting partnerships that we have with all major boiler and PV brands.
Clean And Tidy Promise
With every installation, we ensure no mess is left behind. For all jobs, we use plastic protective sheets on the floors we work on and remove any parts (if applicable) and rubbish. This ensures your home looks just as it did before the installation.
Other Services We Offer
We don't just specialise in installing gas boilers, PV systems, oil boilers, and heat pumps; we also provide one-off servicing or monthly maintenance plans for any of these products.

2 Year Workmanship Guarantee

On All Products Installed

On All Products Installed
Whether you want to cut your energy costs with a new A-rated boiler or heat pump, or take charge by generating and storing your own energy with solar panels, we’ve got you covered. Every installation is backed by our reliable 2 year workmanship guarantee, no exceptions.

Contact info

Over 10,000+ Happy Customers

We are a leading installer of energy-saving products, save today!

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,771)

543 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We recently had a solar PV system installed with Primetime Solar

We recently had a solar PV system with FoxESS battery storage installed by Prime Time Solar, and we couldn’t be more pleased with the experience from start to finish.

Nathan Read was our solar advisor throughout, and his knowledge, responsiveness and no-pressure approach made what could have been a complex decision feel straightforward. He took the time to understand our household energy usage, explained the proposal clearly, and was always available to answer questions promptly.

The installation team — Conor and the crew — were professional, efficient and clearly took pride in their work. They installed the system neatly and ensured everything was fully commissioned and working before leaving. The handover documentation was thorough and complete.

The whole process from initial survey to completed installation was handled professionally, and we would not hesitate to recommend Nathan and the Prime Time Solar team to anyone considering solar PV. Excellent.

8 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

That’s brilliant to hear Elangovan, we are glad that everything went smoothly, and you are really pleased with your solar set up. As with all customers of ours, we are only a phone call away if you need help with anything (so please do not hesitate to pick up the phone).

Don’t forget, you can also share this review on our Checkatrade page (look us up under the name ‘Prime Time Solar’).

Rated 5 out of 5 stars

Daryl was amazing

Daryl was amazing, the quality of work was above what I expected, friendly and did not stop.
Daryl completed all the work, and did not leave and mess behind him.
He was great with my kids and dog.
Prime time was a great company to deal with, from the first call to the fitting and removing of all things removed, would go with them again

20 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hello Grant, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.

Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Solar install

Process for the install of solar and battery was seamless from start to finish and was informed every step of the way.
Very happy with the service great product at a good price.

22 April 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hello Robert, your kind words are appreciated, and these comments have been passed down to all the individuals involved in your installation. If you do have any questions about your new system, then please feel free to give us a call at any point.

In addition, if you would like to leave us a review on our Checkatrade page (look us up under the name ‘Prime Time Solar’) then please feel free to do so.

Rated 5 out of 5 stars

Amazing service

Mark came in to service our boiler recently. He was extremely professional & had everything sorted quick and efficiently. He explained things as he went on and answered any questions we had.

15 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Izzah, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.

P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Brilliant friendly person

Great friendly person explained everything he was doing and checked everything very efficient and very respectful of home Mark was fantastic .

20 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Wow, thanks Mr and Mrs A Gorman for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.

In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.

Rated 1 out of 5 stars

Don’t believe the number of 5 star…

Don’t believe the number of 5 star review, instead read the 1 star reviews from real customers with real experiences. My experience has been shocking, the worst I have ever experienced. This business do not care about their customers. It left older age customers without heating over the winter and years later won’t come out to fix the repeating faults despite the boiler being under guarantee. Do yourself a real favour… go elsewhere.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Prime time

Great experience with Prime time. Installers name was Raymond, we had abit of a complex property in regards to installation but he managed to move swiftly and solve the issue. Very professional and clean. Thanks for getting our house with a boiler. Much appreciated

3 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Well Mohammed, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.

Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.

Rated 5 out of 5 stars

Job performed very professionally

Job performed very professionally and very helpful.

19 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Nick, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.

Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.

Rated 5 out of 5 stars

Happy with Ryan’s professional service

Happy with Ryan’s professional service! He saved my days from having to drive to gym for showers!

19 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Val, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

Rated 5 out of 5 stars

Mark is great at his job!

Mark is great at his job. He really helped me by going to the water valve outside and opening it fully so that I get the full water pressure from my shower. People that go the extra mile like that are worth their weight in gold!

18 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

That’s brilliant to hear Rob, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Prime time boilers where excellent from…

Prime time boilers where excellent from start to finish complete new boiler and only took 2 days cleaned up mess and was very polite,nice man that installed, would definitely recommend this company

17 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Michelle, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).

Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.

Rated 5 out of 5 stars

This is our second time using Prime…

This is our second time using Prime Time Boiler, the first time was in our old home and this time in our new home, excellent service from the first phone call to the insulation of our new combi boiler.
So friendly and helpful and the engineer that fitted our boiler was great.
Would definitely recommend Prime Time Boilers.

13 April 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Thank you Wendy for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).

Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, it was very refreshing to have people deliver what they said they would. No hidden costs or mark ups after consultation. Brilliant company and staff.

I highly recommend prime time boilers 👍🏾

17 May 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Hanif, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.

In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊.

Rated 5 out of 5 stars

This is the 2nd boiler installed via…

This is the 2nd boiler installed via prime time in 5 years (2 different properties)

Each time no issues faultless installation. 2nd time was a knocking noise which they sent somoene out very quickly after install just to let some air out of a valve which was normal and solved the issue. . Excellent service, thankyou!

Might need you again soon for my rental in Luton! CB.

3 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hello, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.

Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Everything was as explained and carried…

Everything was as explained and carried out very well

28 February 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi James, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.

P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Very good service

Mark was very polite and very professional, Very good service

15 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Wow, thanks Imran for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.

In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Mark was brilliant

Mark was brilliant. Very knowledgeable with his craft. Not only did he service my boiler, he helped check out my leaking sink.
Thank you again Mark

14 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Well Pam, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.

Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.

Rated 1 out of 5 stars

Avoid - shoddy workmanship left boiler unsafe

I had a new boiler installed by this company in March 2025. I was met with problems during the install, I was left with radiators not working during a very cold March. I tried contacting them to be told it was a weekend and they couldn’t help. Eventually the engineer came back and tried to rectify the problem. Was very unprofessional as a contractor for this company and complained constantly about not being paid by them. It took several days for the engineer to rectify the problem and ensure all I had heat in all radiators.

Fast forward to May 2026 I have water leaking from the flue have called an engineer out to check and they have highlighted all the install problems and declared that the flue was not installed safe and wouldn’t meet regulations. They have taken photos and provided a report for me. Needless to say I am shocked by the shoddy workmanship and the fact I am pot of pocket repairing faults from the installation. I have emailed them formally complaining. I don’t expect much response based on previous experience. I would not recommend this company and would not use them to complete any boiler work in the future.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, efficient, polite, helpful. Thank you.

14 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hi Della, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.

Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.

Rated 5 out of 5 stars

Engineer was polite and curtious.

13 May 2026
Unprompted review
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

Hey Daniel, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look