Although this looks like an Irish company, it is not and goods are shipped from China. Very misleading
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more
A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more
When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more
Company details
Information provided by various external sources
We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.
Contact info
90 Dayton Ave Bldg 18 Unit 10, 07055, Passaic
- 800 801 4386
- support@primepet.com
- primepet.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product, at a good price, delivered quickly!
Ordered a large bag of dog food, and it came about 2 days later. Very convenient.
not what i ordered
I ordered a buffalow horn and the pickture showed the horn end i recived a portion of the horn. I do not feel that you sent me what i ordered.
A good online place for pet supplies.
The site is well made and functional. I had no issues with the entire proccess, they proccessed and shipped my order very quickly.
Good prices and great product
I have found that the elk antler velvet is helpful for my senior dog, but can be expensive. I liked the prices at Prime, and they then contacted me and gave me an even better deal.
Prime Pet Supply rocks!
I was looking for a new online vendor. A friend suggested Prime Pet Supply. My first order went though without any incident. The staff is very helpful and very customer service oriented. My order arrived much quicker and packaged much better than other online vendors I have used in the past.
Overall, it’s been a great experience and I will continue to purchase from Prime Per Supply.
PLEASURE DOING BUSINESS WITH YOU
The item I ordered was exactly as described. The price was much cheaper than any other site for the same exact item. The shipping was super fast and item was packed very well. I will definitely be doing more business with this company.
FAST shipping. Order complete! Thank You!
Absolutely as ordered & fast, fast, fast. What more could our puppy want? Thanks so much! No ? Who will get my next order. Prime Pet Supply absolutely!
Affordable shopping.
Arrived on time. Package nicely. Items purchased as pictured. Would buy from them again!
Just okay
Prices are good which is why I bought from them. Shipping is not good at all. I still haven't received my package. They use Fedex ground with signature required. So if you're not home good luck cause they only ship tues-sat.

Reply from Primepet
Great Price fast shipping
Best Ever Service
Primetime pet supply had a very hard to find dog food in stock. The shipping was very quick and none of the cans were dented. Some other sites -- cans arrive with half of them dented. Will continue to use and highly recommend!
So glad that I found them !
I ordered the Sentry calming collar 3-pack for my newest cat, Spike. Not only is the collar working well, but I got a 3-pack at a price that other retailers sell one collar for !
Love Prime Pet Supply. :)
Excellent Service & Products
I have ordered the Earth Rated Poop Bags in the past and have loved them from the very first time I purchased them. I have purchased more and have referred your site and product to a few friends of mine who also have dogs who need great smelling "lavender" poop bags. I will be ordering more from your site "Prime Pet Supply" in the future for more poop bags from "Earth Rated".
Awesome
This is my first time shopping here and I'm always a little hesitant about the service from companies I don't know. But they were the only place that had the food I wanted. So I ordered it. Boy was I pleasantly surprised. The food arrived faster than some of the big name companies I have dealt with. It was packed well and the food itself was in tact. I would definitely order from again, and would recommend Prime Pet Supply highly to anyone that asks.
Great Customer Service
I purchased a Sherpa carrier for a flight 2 weeks away from purchase. I called customer service to make sure I would receive it in time to train my Frenchie to use it. The person i spoke with assured my I would have it in time I received it 5 days before he thought I would and it came from Washington state to NY. I was very pleased. Also there was no shipping charge.
Had what I needed and it arrived quickly.
Found the product I needed at the best price. Thanks.
Very good, i will continue to use Prime Pet for my dog's dry food.
I love the service I receive from Prime Pet for my dog's dry food.
Great customer service and very fast shipping with regional warehouse
I live in Washington state. You think when you are ordering from the east cost, it will ship from there - was so surprised to receive the shipment the next day from their regional warehouse! I did contact customer service and they were very friendly and helpful. Will continue to order from Prime Pet.
fast shipping good customer service
everything as expected and easy to track along the way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







