Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
PrimeArt is based on generative AI technology, which means that every image is created from scratch rather than edited pixel-by-pixel like in traditional photo editing software. Because of this, it’s currently not technically possible to recreate an identical image and simply remove a logo while keeping 100% of the same facial features, pose, hair, and background.
When you contacted us, we provided additional bonus credits along with prompt guidance to help you achieve a result as close as possible to your original image. While many users successfully achieve great results this way, we understand that this workflow may not align with everyone’s expectations.
We also want to note that many of our long-term users generate dozens of images daily and are very satisfied with the results, using PrimeArt regularly for content creation, marketing, and personal projects.
We appreciate your feedback, as it helps us improve both our product and how we communicate its capabilities and limitations. If you ever choose to try PrimeArt again, we’d be happy to assist further.
— PrimeArt Team