The agent asked for my profile document, then another agent asked again six hours later. Same account, same ticket, no sign either had read the upload notes. That is where the irritation started for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the contact form because chat was full. The automatic reply arrived, then nothing. ticket #18427 still has no agent name or update after two days. The account page gave me nothing clearer
yesterday evening, I tried to withdraw 80. The cashier showed one minimum first, then the final screen changed it. That is a messy place to discover a new rule. The issue stayed unresolved in the hist... See more
Session reminder popped up once, then never again after I switched devices. The setting still looked enabled in the account page. The detail mattered because the balance had changed
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was not trying to do anything…
I was not trying to do anything complicated. The banner showed x25 but the active page showed x45.
Then Mia from message centre sent a reply about something else.
The whole thing felt messy rather than just slow — what a joke.
on my older iPad
on my older iPad, the minimum changed from £20 to £50. I checked again later and the page still showed the same thing
halfway through the session
halfway through the session, my £31 Trustly withdrawal changed from pending to review... I checked again later and the page still showed the same thing.
I started with a small £68 test after…
I started with a small £68 test after the school run. Recently played forgot the slot after login. It was already my second coffee, so maybe I was impatient, but still. By the evening I had more screenshots than answers.
The annoying part was time-out could be…
The annoying part was time-out could be cancelled straight away. I asked support and got a copied FAQ — what a joke.
Date filter put Sunday spending under…
Date filter put Sunday spending under Monday.
Oliver from message centre answered KYC…
Oliver from message centre answered KYC with password instructions
Favourites saved on desktop
Favourites saved on desktop, vanished on my phone
I started with a small £38 test while…
I started with a small £38 test while my coffee went cold.
A small session created two support issues. It was already my second coffee, so maybe I was impatient, but still. case 8206 stayed open with no useful update.
two agents gave different payout…
two agents gave different payout answers in one hour.
My £50 weekly limit did not stop Monday…
My £50 weekly limit did not stop Monday deposit
weekly limit reset itself
Mobile looked decent until cashier…
Mobile looked decent until cashier buttons disappeared
Spend history missed £49.
Wolf Gold appeared in search
Wolf Gold appeared in search, then opened as unavailable — STILL pending
cashback date vanished.
Cashout history vanished after I…
Cashout history vanished after I refreshed the cashier page
While trying to sort ticket #18427
While trying to sort ticket #18427, cashier rules and bonus terms contradicted each other. I checked again later and the page still showed the same thing.
reload bonus expired while I waited in…
reload bonus expired while I waited in chat.
I started with a small £35 test on the…
I started with a small £35 test on the late train...
My £50 weekly limit did not stop the next deposit. I know delays happen, but the status text gave me nothing useful.
By the evening I had more screenshots than answers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







