Primal Ice Reviews 48

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3.2

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product's quality, finding it sturdy, well-built, and effective in maintaining optimal water temperatures. People appreciate the ease of installation and the sleek design of the tubs and chillers, noting that the equipment performs well and is suitable for both home and business use. Reviewers also frequently praise the customer service, highlighting prompt responses, helpful staff, and a commitment to resolving issues. However, some customers also noted significant dissatisfaction with the service and product reliability, experiencing issues such as chillers failing shortly after purchase, constant leaking, and products arriving in used or faulty condition. There are reports of poor communication, unhelpful support, and lengthy delays in receiving replacements or resolutions, leading some to feel that the company does not stand behind its products. Additionally, some reviewers mentioned design flaws, such as weak pumps, filters clogging quickly, and inaccurate advertising regarding features like heaters.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reporting significant issues such as chillers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction with... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting terrible... See more

Service

Customers consistently note negative experiences with service, with many expressing that if they could, they... See more

Staff

People report ambiguous experiences with staff, with some customers praising individuals like a staff member... See more

Reviews shaping this summary

I recently purchased the cold plunge from Primal Ice, and it has exceeded my expectations in every way. The product is very sturdy and was surprisingly easy to install. It offers all the benefits of c... See more

The cedar tub is stunning. The guys went to extreme lengths to get it delivered to my house safely in what ended up being a more complex delivery than they anticipated. Prompt replies and Joe in p... See more

I purchased the ice bath with the Performance Chiller after a lot of research. I live in an extremely hot and humid location in Tropical QLD and it cools it with ease. Customer service was great and a... See more

Initially I had a lot of problems with customs import tax etc and was disappointed. But when primal ices customer service kicked in they did all they could to rectify the problems. The product is ex... See more

Contact info

Australia
primalice.com

3.2

Average

48 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

May 21, 2025

This guy is an absolute scammer

This guy is an absolute scammer, not even a registered business.
Sells faulty ice baths and refuses to honor warranties.

2 April 2025

Unprompted review

Reply from Primal Ice

Updated Jul 8, 2025

Hi John, we have searched all our systems for your order/any emails under your name. If you are having any issues please email us support@primalice.com
We have asked trust pilot for your details so we can assist.

May 16, 2025

Quick and Easy Setup

I was impressed by how quickly I could set up the Primal Tub. The instructions were clear, and I had it ready to use in no time. The app integration is a nice touch for controlling the temperature.

17 April 2025

Unprompted review

May 15, 2025

Ideal for Athletes

As a professional athlete, recovery is crucial. Primal Ice's products provide the cold therapy I need without the inconvenience of traditional ice baths. The performance chiller is top-notch.

19 April 2025

Unprompted review

May 15, 2025

Perfect for Daily Use

The Primal Tub is easy to set up and use daily. The water stays clean thanks to the advanced filtration system, and the temperature control is precise. It's become an essential part of my day.

11 April 2025

Unprompted review

Apr 23, 2025

Good overall

Had to wait a few weeks as they were on back order, but very pleased with the qaulity and its working nicely.

7 April 2025

Unprompted review

Apr 5, 2025

Very happy with this product.I had some…

Very happy with this product.I had some issues setting it up,But Sam was there to resolve it.Chiller works perfect no issues whatsoever.Wake up every morning and straight into the ice bath.I love it..Would recommend this product to anyone...

19 March 2025

Unprompted review

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