I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jessa helped me with a problem where I accidentally deleted my gift card. She replied extremely quickly and got my gift card back in no time. Great customer support! Would definitely recommend this co... See more
Company replied
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
I spend 3 hours chatting to 5 different chat box “people” on Friday afternoon and got absolutely nowhere!! I was sent all 5 transcripts by the company by email bit no resolution at all, I emailed the... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Jessa - a true gem!
Jessa was super prompt in responding and very knowledgeable + helpful. Fantastic customer service! 🌟🌟🌟
28 July 2026
Unprompted review
Reply from Prezzee UK
Hi Joyful,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee UK
Hi Beth,
Thank you for taking the time to leave us a review!
We're delighted to hear that you received great service and that Vidal was able to assist you. We'll be sure to pass your kind words on to him, recognition like this means a lot to our team.
We appreciate your support and look forward to helping you again in the future.
I made an error when buying a gift card…
I made an error when buying a gift card and contacted customer services for help. They quickly sorted out my query and even sorted it on a Sunday which was amazing. will definitely use their services again.
26 July 2026
Unprompted review
Reply from Prezzee UK
Hi Carly,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Sorted straight away and done great job
28 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Thank you for great punctuation and…
Thank you for great punctuation and respectful communication
27 July 2026
Unprompted review
Reply from Prezzee UK
Hi Samantha,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
First class company
I have been a with this company for a number of years and have completed many surveys. And seldom experience any problems, there customer care team are always there to help I cannot speak to highly of them and wouldn’t hesitate in giving the my recommendation
26 July 2026
Unprompted review
Reply from Prezzee UK
Hi David,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Feeling like a Scam!
Feeling like a Scam!! I bought a purported gift card for Lastminute.com- Flights , with "Prezzee" through Clearpay. Prezzee failed supply me with the e-gift or a physical card, Clearpay are blaming Prezzee, and Prezzee are blaming Clearpay. The whole thing is a total disgrace!! There customer support is none existant and laughable!! They did NOT supply me with any working gift , just random numbers, that didn't work, I have written to them and Clearpay at least 20 times in the last 6 weeks, requesting either the working gift card number or cancellation and a refund . They refused to do either!! And expected me to pay for fresh air!!. I have reported them to my bank and Mastercard, as this seemed like a fraudulent, dishonest. conduct. Mastercard agreed to refund me. I had a luck escape!! Buyer's be aware, their purported gift cards are not worth risk, hassle and disappointment!!!
26 July 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We take customer concerns seriously and would welcome the opportunity to better understand what happened and address any outstanding issues. If you'd like to discuss your experience further, or if there's anything we can do to assist, please let us know.
We've also reached out to you via Trustpilot to offer further assistance. Please respond to our message there, and we'll be happy to investigate your concerns and work with you toward a resolution.
Thank you for taking the time to share your feedback.
BUYER BEWARE
I received a monetary birthday gift via Prezzee on 16th July. Subsequently I have been unable to access funds despite numerous attempts and providing 2 separate email Addresses as requested by Prezzee. Customer services extremely unhelpful just repeatedly say ‘check my spam’ I have repeatedly responded, NOTHING in Junk. Be very very careful when using this company. I have requested a full refund but have had no response.
16 July 2026
Unprompted review
Reply from Prezzee UK
Hi Patricia,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3578632 for further assistance.
Thanks for helping us improve.
Jessa helped me with a problem where I…
Jessa helped me with a problem where I accidentally deleted my gift card. She replied extremely quickly and got my gift card back in no time. Great customer support! Would definitely recommend this company.
23 July 2026
Unprompted review
Reply from Prezzee UK
Hi Neal,
Thank you so much for the compliment about Jessa! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Not received. Refund
About one month ago I purchased a £50 gift card. This was never received as according to Prezzee there was a mix up with emails. I never received a confirmation invoice. I have been told several times the refund was completed but when I contact my bank it seems the refund was dropped and never went through, overall I think there must have been over 30 emails exchanged and I have still not received my £50!!
I am disgusted and angry the way I have been treated . Please be careful with this company
26 June 2026
Unprompted review
Reply from Prezzee UK
Hi Gillian,
Thank you for sharing your feedback. We're sincerely sorry to hear about your experience and understand how frustrating it must be to have waited this long for a resolution.
Please be assured that your case remains under active review. We have escalated the matter to our support team again for further investigation into the status of your refund.
For reference, we will continue to provide updates via email under ticket #3573367. As soon as we receive additional information from the investigating team, we will contact you directly.
We understand your concerns regarding the delays and the inconvenience this has caused, and we appreciate your continued patience while we work to resolve this matter.
Charged Twice, No Gift Card, No Support — Left £66 Out of Pocket
Used this company last week for a gift card with no issues. Tried to place another order today and have been left out of pocket.
I placed an order for a £100 gift card using Klarna Pay in 3. Klarna accepted the payment, Prezzee took £33.33 from my account, the system froze, and I then received a message saying the order was cancelled.
To try again, I placed a second order. Another £33.33 was taken, the system froze again, and the order failed. I am now £66 out of pocket with nothing to show for it.
Customer service on chat was extremely poor. No one will speak to you, no phone number, and I was simply told the pending payments will be refunded in up to 8 days.
So for 8 days I have no access to my own money because their system failed. If your order doesn’t process, you will still be charged and left out of pocket. Very poor service — beware.
22 July 2026
Unprompted review
Reply from Prezzee UK
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to have encountered issues when placing your order.
We can confirm that we are currently investigating why your orders did not successfully process through our system. Our team will review the failed transactions and provide you with an update via email under Case #3593224 as soon as more information becomes available.
Regarding the £33.33 payments, please note that these are likely authorization holds associated with the Klarna payment attempts. When an order fails or is cancelled, the authorization is automatically released; however, it can take 5 to 7 business days for the hold to disappear from your bank card, depending on your bank or financial institution.
We understand that waiting for the funds to become available again is inconvenient, and we sincerely apologize for the frustration this has caused. While we investigate the order issue, we appreciate your patience and will keep you updated through your case.
Thank you for bringing this matter to our attention.
Reply from Prezzee UK
Hi Diane,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Password reset
This guy sorted out my account when i had to delete my old account details from a last job.
20 July 2026
Unprompted review
Reply from Prezzee UK
Hi Rennie, thanks for your wonderful feedback. We’re pleased to hear your account issue was sorted quickly and that the old details from your previous job were removed smoothly. We appreciate you taking the time to share your experience and leaving us an amazing 5-star rating.
I phoned as I had not recieved my email…
I phoned as I had not recieved my email gave all my details email sent straight to me phone call took less than 5 mins very helpful thank you clairevyl
20 July 2026
Unprompted review
Reply from Prezzee UK
Hi Julie,
Thank you so much for the compliment about Clairevyl.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great gift and so easy to do
Whokempricess is nice and easy. So straightforward.
17 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Finally…
I had a bit of a fiasco just trying to access my account and spent ages trying to go through all the resolution options an hour later I talked online to John who managed to resolve my issues within minutes. Big thankyou
17 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kelly, thank you so much for your amazing 5-star rating and kind feedback! We’re sorry to hear you had trouble accessing your account at first, but we’re so pleased John was able to step in and resolve everything within minutes. We truly appreciate your support and will be sure to share your thanks with him.
Be careful
I have spent hours on the phone trying to use my £50 gift card. One operator was rude telling me over and over that I was not using the card correctly and that Asda were responsible for the failure of putting the details of the card into the till. Store says it needs barcode. No one is supplying me with a barcode. One agent said sometimes the cards don't work! Still trying to resolve my loss of £50😔
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Susan,
Thank you for taking the time to provide your feedback about the issue with displaying the barcode of your Asda gift card. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
We responded to your existing inquiry (ticket number: 3580319) for further assistance.
We apologise for any inconvenience this may have caused you and would like to make it right.
Jesse was fantastic and sorted our…
Jesse was fantastic and sorted our issue out in minutes!
16 July 2026
Unprompted review
Reply from Prezzee UK
Hi Jemma, thank you so much for your amazing 5-star rating and kind feedback! We’re delighted to hear Jesse was fantastic and able to sort out your issue in just minutes. We truly appreciate your support and will be sure to share your lovely words with him.
Reply from Prezzee UK
Hi Thomas,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Problem resolved quickly
John helped me resolve my issue very quickly and he was very helpful to me this evening. Thank you. Great customer service.
15 July 2026
Unprompted review
Reply from Prezzee UK
Hi Layla,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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