I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
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Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
Company replied
After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
Company replied
Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Maria made my issue so easy
Maria made my issue so easy. I had tried using the chatbot but it wasn’t helpful at all- after a quick wait Maria was able to understand my problem- ask for what she needed and provide me with copies of my gift cards. Great work!
23 March 2026
Unprompted review
Reply from Prezzee AU
Hi Jade, thank you for sharing your experience. We're pleased to hear Maria was able to quickly understand the issue and help you retrieve your gift cards. We’ll be sure to pass along your kind words—thank you for the 5‑star rating.
While seemingly a bit complicated to…
While seemingly a bit complicated to begin with, the conversion to a Coles card went very well which Coles processed it without comment or difficulty. So it worked well. Thank you!
18 March 2026
Unprompted review
Reply from Prezzee AU
Hi Seager, thank you for sharing your experience! We're glad to hear that while the process seemed a bit complex at first, the conversion to a Coles card went smoothly and worked well for you in the end. We appreciate your feedback and are happy everything turned out successfully.
⭐️⭐️⭐️⭐️⭐️
Iv nother the complan about, easy to use, convince and great variety of gift cards.
23 March 2026
Unprompted review
Reply from Prezzee AU
Hi Zekiah,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Dianne deserves to be made employee of…
Dianne deserves to be made employee of the year. She was kind helpful, knowledgeable and personable. She is the sort of person you want working for you thank you. Have a wonderful week Kristen.
22 March 2026
Unprompted review
Reply from Prezzee AU
Hi Kris,
Thank you so much for the compliment about Dianne!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi David,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee AU
Hi Helen, thank you for the feedback! We’re glad to hear the chat support was helpful and that we could assist you.
Andy B was extremly helpful after…
Andy B was extremly helpful after previous attrmps
22 March 2026
Unprompted review
Reply from Prezzee AU
Hi Cassandra,
Thank you so much for the compliment about Andy B!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I had a great experience with Prezzee
I had a great experience with Prezzee
I had issues with my fuel vouchers I had purchased and they were invalid cards so prezzee sorted that out for me within 24 hours .
21 March 2026
Unprompted review
Reply from Prezzee AU
Hi Luke,
Thank you so much for taking the time to share your experience with us!
We’re really glad to hear that you had a great experience with Prezzee and that we were able to resolve the issue with your fuel vouchers within 24 hours. Our team works hard to ensure situations like this are sorted quickly, and it’s wonderful to know the resolution met your expectations.
If you ever need assistance again, we’re always here to help.
Thanks once again for your kind feedback!
100% fantastic 🤩
4 March 2026
Unprompted review
Reply from Prezzee AU
Hi Shaniya,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Stay away from this company please find…
Stay away from this company please find any other alternative to using this gift card bought a £20 gift card for U#er a popular worldwide taxi and food app.
I have exhausted all areas trying to load it on with zero success whatsoever and as everyone knows you can’t even speak to someone on their telephone support so I thought PREZZEE would have my back but oh no instead of supporting me as their regular and loyal customer they’re quite ok back and forthing with me instead of helping me out!!!!
The gift card will and is UNSPENT I DO NOT WANT IT I CAN NOT USE IT I DO NOT GET WHAT IS SO HARD TO OVERSTAND ABOUT THAT!!!!!!!!!
FORGET THESE GUYS AND SHOP ELSEWHERE!!!!
18 March 2026
Unprompted review
Reply from Prezzee AU
Hi Rierie,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered while trying to redeem your £20 Uber gift card. We understand how frustrating this must be, and we never want any of our customers to feel unsupported.
We want to make this right for you. Please feel free to contact us directly at help@prezzee.com, and we’ll be happy to look into this further and work toward a positive resolution that addresses your concerns.
Thank you for your understanding, we look forward to hearing from you soon.
Regained account access thanks to great agent
Jin was very friendly and helped me to access my account, which I had considered inaccessible after several failed attempts in the past. Thanks for a great service!
19 March 2026
Unprompted review
Reply from Prezzee AU
Hi, Orlando! Thank you for your feedback! We're thrilled to hear that Jin was friendly and helped you regain access to your account. Providing great service is our goal, and we're glad we could meet your needs. If you need any more assistance, feel free to reach out. We're here to help!
Reply from Prezzee AU
Hi, Kathleen! Thank you for your feedback! We're delighted to hear that Rita provided great customer service. We'll be sure to pass along your kind words to her. If you need further assistance, feel free to reach out. We're here to help!
Speedy
The problem I had was resolved in a timely manner and I could get into my account and do what I needed to do
18 March 2026
Unprompted review
Reply from Prezzee AU
Hi Rita,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
New phone number, unable to login.
After countless, fruitless AI conversations, Rita Baking (a real person I believe) was able to sort my issue out. Thankyou.
17 March 2026
Unprompted review
Reply from Prezzee AU
Hi Trevor, thank you for sharing your experience. We're glad Rita Baking was able to step in and resolve the issue for you. We appreciate your patience, and we’ll be sure to pass along your kind words to Rita.
Clairevyl was helpful and polite
Clairevyl was helpful and polite.
She was able to work out the issue with my phone number change and remedy it very quickly!
18 March 2026
Unprompted review
Reply from Prezzee AU
Hi Amy,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy helped me out greatly and solved…
Jovy helped me out greatly and solved my problem that i accidently created many thanks
17 March 2026
Unprompted review
Reply from Prezzee AU
Hi Irene,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi Bobby, thank you for the great feedback! We’re delighted to hear Red provided such awesome support. We’ll be sure to share your kind words with them—feedback like this means a lot to our team!
Joy was a great help and restored an…
Joy was a great help and restored an accidentally deleted gift card. Extremely happy thanks
16 March 2026
Unprompted review
Reply from Prezzee AU
Hi Kevin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick prompt efficient and effective…
Quick prompt efficient and effective support.
16 March 2026
Unprompted review
Reply from Prezzee AU
Hi Aggie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
J oy and Mr Edward
J oy and Mr. Edward were so kind. They solved my problem
14 March 2026
Unprompted review
Reply from Prezzee AU
Hi Tammy, thank you for your feedback! We're thrilled to hear that Joy and Edward provided you with such kind and effective assistance. We will certainly pass along your appreciation to them. Thank you for your amazing 5-star ratings.
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