Prestigio Cars Ltd Reviews 

840
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and smooth delivery process, highlighting how helpful, polite, and professional employees are during vehicle purchases. Consumers note that cars arrive promptly on schedule and that representatives consistently go above and beyond to ensure a completely seamless transaction from start to finish. Some reviewers were not happy with mechanical problems, mentioning unexpected major car faults and extreme difficulties getting ongoing issues properly resolved. A few other people also felt that communication was poor when dealing with after-sales support, experiencing long delays, unhelpful responses, or significant vehicle damage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as polite, professional,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting a straightforward, efficient, and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and helpful drivers... See more

Product

Clients share ambiguous opinions on product quality, as some reviewers express great satisfaction with their... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised the helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such lovely people, as a young first time buyer I could feel the kindness radiating when I came in. Ziggy was incredibly helpful and knowledgeable about the vehicle. Can’t thank him enough would defin... See more

Company replied

Rated 5 out of 5 stars

I needed a new landrover after mine was written off in an accident Prestigio cars were excellent and very helpful. Car was good value and arrived with keshif on time and excellent with explaining ever... See more

Company replied

Rated 5 out of 5 stars

This company is so very helpful. Absolutely great, friendly customer service. Dealt so very well with selling me a car in a very friendly, helpful manner. Would very highly recommend.

Company replied

Rated 5 out of 5 stars

We would like to thank Ian for all his help with the test drive and the paperwork for the purchase of the car we purchased. We found all the staff were helpful, polite and professional when we were on... See more

Company replied


Company details

  1. Car Dealer

Written by the company

If you are looking for great savings on quality used cars and vans in the Bedford area, then you have reached the right place. Prestigio Cars Ltd are an award-winning used car and van dealership based in Bedfordshire. We are an AA-certified dealership and FCA approved. We are proud to offer you first class customer service and very competitive pricing, so please browse our stock list. At Prestigio Cars Ltd, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you. If you are looking for a second hand car or van in Bedford, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At Prestigio Cars Ltd we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Bedford? We look forward to meeting you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

840 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(840)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely great car sale company

This company is so very helpful. Absolutely great, friendly customer service. Dealt so very well with selling me a car in a very friendly, helpful manner. Would very highly recommend.

17 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience and that our team could assist you in a friendly and helpful way. We truly appreciate your recommendation and hope you enjoy your new car

Rated 5 out of 5 stars

Very nice service

Very nice service, happy with my purchase

16 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your kind words! We’re glad to hear you’re happy with your purchase and enjoyed our service. We appreciate your feedba

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful

16 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your feedback! We’re glad to hear our staff were helpful and made your experience a positive one. We appreciate your kind words!

Rated 5 out of 5 stars

Great service and friendly

Great service and friendly. Very helpful

13 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi thank you for taking the time out to leave us this wonderful feedback we will pass this on to our whole team!!!

Rated 5 out of 5 stars

I wasn’t sure what vehicle I needed and…

I wasn’t sure what vehicle I needed and it was really stressful, thankfully prestigio cars helped me find the right one

13 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

We are happy to hear you got exactly what you wanted out of your car buying experience!!1

Rated 1 out of 5 stars

Staff were rude

Staff were rude, blunt and not at all helpful. I was polite and friendly and asked a simple question.

10 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, We are sorry to hear you were unhappy with your experience and we would like to investigate this further if you can kindly send your complaint in full to aftersales@prestigiocars.co.uk where it will be viewed by senior management!!!

Rated 5 out of 5 stars

Good service

Good service, quick delivery, happy with everything.

8 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your kind words!!!

Rated 1 out of 5 stars

Ignored Faults, Denied Evidence, and Delayed Resolution — Avoid This Dealer

Update: There’s no conflict in my review, perhaps you should read it properly before responding publicly.

I received the car on 1 April and reported the clutch and horn issues on 15 April via WhatsApp and email, well within two weeks of purchase. You ignored the messages and only instructed me to email after I chased you by phone.

The car was finally collected on 26 September, almost five months later — which is what I meant by delays. The delay was entirely on your end, not mine.

An independent, VAT-registered garage confirmed that the clutch needed replacing, yet you continue to deny this despite written evidence.

Instead of taking accountability, you’ve chosen to mislead and deflect. I stand by every word of my review and have already escalated this to the Financial Ombudsman Service under my rights in the Consumer Rights Act 2015.

8 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, We are sorry to hear you were unhappy with your experience and we would like to investigate this further. if you could send your official complaint in full including your contact who you have dealt with to admin@prestigiocars.co.uk where it will be viewed by senior management we would be grateful. Thank you!

Rated 5 out of 5 stars

Raja was absolutely amazing

Raja was absolutely amazing delivering the van, he is very professional and polite.
He arrive on time and manage the transaction exceptionally good
Made the hole process of dealing with Prestigio easy and enjoyable

6 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi we are happy to hear that you got exactly what you wanted out of your car buying experience with us at Prestigio we wish you safe travel in your new car!!

Rated 1 out of 5 stars

Arthur Daly looks like a saint compared to this lot.

Think I would have had an easier transaction with Arthur Daly!
The dealer demanded 1/2 the price as a deposit to have the car delivered. I am slightly disabled and could not make the journey to car lot. With this paid the car was delivered to my home by I think Raj who was polite and helpful but any calls to his boss was not in English. Incidently, the dealer said the delivery price would be included in purchase price but I was charged for delivery. £60.
On inspection of the car I found an oil leak from the oil filter housing. On calling the dealer he said the cap just needs to be tightened up. A few days later I tried to undo the cap, it is meant to be 5nm it was more like 50nm and had to use a bar to undo it. I did replace this part as it was damaged by overtorque and an oil seal was missing.
The test ride revealed parking sensors not working and a slight pull to the nearside. This was just a new tyre problem that went away when I swapped wheels.
There was no spare or toolkit only a used Volvo puncture repair kit.
Further inspection revealed the front nearside lower suspension arm had been replaced for MOT. The workshop who did this managed to puncture the inner CV boot covering everything in the grease that was once inside.
As for the service before delivery, I think this maybe doubtful as the oil wasn't good, either old or cheap. The air filter was filthy.
As for cleanliness, I don't think they know the meaning of the word, the outside was dirty with plenty of bush damage on the body. On bringing this to the attention of the boss, he did discount £300 from purchase price. The inside had a strange odour I can't explain but it wasn't of leather!! It now has the correct smell.
I was going to reject the car but the dealer insisted on returning my money after a few days. but, he took my money directly.
Ok, so now I took a gamble as the car was in good condition and paid the remainder.
I did ask if all the paperwork was present and the answer was yes. Due to me having a mind fizz at the time I forgot to check. There was no V5 just a photocopied application form with mistakes. I went to the post office with a new form the next day to which I was told I would have to send to DVLA as a previous keeper was shown. Another £25. I would not be able to legally use the car untill it was taxed, 3 and bit weeks later.
The "warranty" I was told didn't cover wear and tear, well, anything that breaks or goes wrong can be wear and tear.
The time I have had the car and not been allowed to use legally has given me time to present it as it should be. A full detail valet inside, outside and underneath. It now looks like its value.
This is a statement of fact not opinion.

11 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, We are sorry to hear you were unhappy with your experience and we would like to investigate this further. if you could send your official complaint in full including your contact who you have dealt with to admin@prestigiocars.co.uk where it will be viewed by senior management we would be grateful. Thank you!

Rated 1 out of 5 stars

Charletans! Too many things wrong for a car of this price

Charletans. Reviews on here are false due to Prestigio insisting you write a review at point of sale so don't believe these positive reviews. Bought a Ford Tourneo 2018 for £14000 as advert looked very good. Upon testing the car I noticed a squeaky clutch. Raj just said yes I know!!! I thought I'd let it go as a squeaky clutch pedal is usually a simple lube fix. Then a few days later I noticed a few more things wrong. The gear knob top came off. The DAB radio has a search fault. Petrol cap is bent. Tyres not new. Vehicle wasn't valeted. Had to buy a new battery. AdBlue was empty. On a positive note the engine seems to run fine and looks well looked after. The body looks asthetically fine. On the whole there were too many things wrong for a car of this price. You feel a bit ripped off. Warranty isn't worth the paper it's printed on. All the faults that I stated should definitely of been checked and fixed prior to selling. Update.... Made numerous attempts to contact them for reimbursement of faulty parts but to no avail. My comminications have been seen but ignored. Have reported them to trading standards. Legally a company has 30 days after sales to fully reimburse you but as they do not seem to be completely legit I had to go further. All they had to do was acknowledge me but nope. There's usually a reason why companys ignore you. As I say trading standards are now involved so will await to see what the outcome is. Steer clear of these people please.

2 October 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, Thank you for taking the time to write about your experience. its wonderful to hear that our team were able to provide you with the excellent experience we strive to provide all our customer with. We look forward to seeing you again in the future!!

Rated 1 out of 5 stars

Terrible

First of all car was purchased by my wife and wasnt roadworthy as break pads worn right down as our garage said the car shouldn't have been driven until corrected .Then after that ac didn't work and something else had to be tightened by prestigio cars garage on the car ,which we had to get a taxi back to leave car with them .then taxi to go garage to pick it up.Now the guy at garage keeps harrasing me about my other review messaging me.so unprofessional to say the least.god knows why I recommended my wife to buy a car from them.one great thing is that finance company have been brilliant 👏

7 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Dear customer,
Thank you for your feedback. We are sorry to hear your were initially unhappy, but we are glade we had the opportunity to address your concerns and complete the necessary work after your purchase.
We always strive to make things right, and we appreciate your patience throughout the process our after sales team asked if you were satisfied with the resolution and in that case kindly asked you to consider updating your review to reflect your most resent experience with us!!

Rated 5 out of 5 stars

Good customer service

Good customer service. Very pleased with my van

16 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you so much for sharing your feedback with us! We are thrilled to hear that you recently purchased a vehicle from us and we truly appreciate you taking the time to let us know about your experience!!

Rated 5 out of 5 stars

Great care from Prestigio staff.

Great care from Prestigio staff.
Thanks from Barcelona!!

14 August 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for taking the time out to leave us this wonderful feedback we are glade we were able to complete the sale and deliver it to you to the port!! all the best with your van in Spain!!

Rated 5 out of 5 stars

Highly Recommend This Dealership!

Highly Recommend This Dealership!

I had a fantastic experience with Prestigio Cars and would highly recommend them to anyone looking for a reliable car and van purchase and service. I recently bought a van from them, and shortly after, I noticed a minor issue with the engine performance. I was a little stressed, but I called the service department, and they reassured me that it would be covered under their warranty.

True to their word, they took care of the problem quickly and without hassle. The staff were professional, communicative, and kept me updated throughout the process, which made the whole experience so much easier.

I really appreciate their commitment to customer satisfaction and their willingness to go above and beyond. If you’re looking for a trustworthy dealership with great service and warranty coverage, this is the place to go!

12 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, thank you for taking the time out to share your experience with us. We really appreciate your feedback and recommendation and we wish you a lot of safe miles in your new vehicle on behalf of all of us at Prestigio. Have a great day.

Rated 5 out of 5 stars

Prestigious Cars Ltd staff helpful and…

Prestigious Cars Ltd staff helpful and professional.

11 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

We are happy to hear that you got exactly what you wanted out of your car buying experience with us. We wish you safe travels in your new car. Have a great day.

Rated 5 out of 5 stars

Great Customer service by Ziggy

Great Customer service by Ziggy, he is very capable & One of great staff in dealership. They have Big stock with Great cars & vans. Recommended 10/10

11 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi thank you for taking the time out to leave us this wonderful feedback. We are lucky to have Ziggy in our team on behalf of all of us have a great day.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, really helpful and quick and easy!

9 September 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Tom, thank you for taking the time out to leave us this wonderful feedback. We will pass this on to our whole team at Prestigio on behalf of all of us have a wonderful day.

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