So far Prestige Titles has not failed us, from a bonafide position everything to date easy and transparent, and simple. Of our own ongoing relationship with them, we recommend via your relationship wi... See more
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Review summary
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When i ordered my titles (ordered 4) all were to start with, good value for money. Items arrived quick and safe packed and certificates were lovely. Later on when wanted a digital copy and had diffic... See more
Company replied
What a fantastic idea and gift! Super easy to order, great price and fast delivery. The certificate is beautiful with a lovely frame. Can't wait to see my mum and dad's reaction. Highly recommende... See more
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This is the 2nd time I've used Prestige Titles, and once again, they have gone above & beyond to make my experience absolutely awesome. So, firstly :- Thank you Jennifer, for your outstanding cus... See more
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Company details
Written by the company
Unique personalised gift store. Change your title to Lord, Lady & more using our personalised title packs. The perfect gift for the person that has everything.
Contact info
United Kingdom
- support@prestigetitles.co.uk
- prestigetitles.co.uk
4.5
Excellent
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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No order conformation but payment taken
still no conformation email for an order I placed 7 days ago payment has been taken. I have sent 3 emails and no response. its an xmas present and even if i recieved the conformation i would assume i could download digitally and then wait for the pack to arrive which would be better than nothing but i have no idea whats going on
my order number is 37974
13 December 2025
Unprompted review
Reply from Prestige Titles
Dear Dawn,
Thank you for leaving a review — we’re sorry to hear how concerning this felt, especially with the order being a Christmas gift.
We’ve reviewed the order and correspondence, and the reason the confirmation email wasn’t received initially was due to a small typo in the email address you entered at checkout. As soon as you contacted us, our team replied promptly to explain this and asked whether you’d like the email address corrected so we could resend the confirmation and provide the digital download links.
Before we could do that, you replied to let us know that the printed packs had already arrived safely, and no further action was needed.
We completely understand how stressful it can feel when you’re unsure what’s happening with a gift order, but we do feel a 1-star review is quite harsh given that the order was fulfilled correctly and we responded as soon as we were able to identify the issue for you.
That said, we genuinely appreciate the feedback and are always looking to improve clarity wherever possible.
Kind regards,
The Prestige Titles Team
Wouldn't recommend
Wouldn't recommend using this website at all. Took alot longer than stated on the website and emails I received. No tracking is given unless you complain. Jennifer is very condescending even when a mistake has been made on their end . Use a different website.
30 November 2025
Unprompted review
Reply from Prestige Titles
Dear Georgina,
Thank you for taking the time to leave feedback. We’re genuinely sorry to hear you felt disappointed with your experience, especially during such a busy time of year.
We’ve reviewed the full correspondence and can see that Jennifer did her best to support you at every stage. There was some initial confusion around the downloadable portion of the order and the automated notifications sent by our system, which we understand was frustrating, but we’re confident every query you raised was addressed as clearly and promptly as possible. Regardless, we value your feedback and will always strive to maintain a positive, reassuring tone.
During the Christmas period, delivery services such as Royal Mail do experience delays outside of our control. Complaints are certainly not necessary to obtain tracking info, you're always welcome to ask. That said, the free shipping option is an untracked service, with 2nd Class only providing updates once delivery is attempted.
We do feel 1-star is quite harsh given the factors out of our control, however we'll always take feedback on board and aim to improve the experience further.
Best regards,
The Prestige Titles Team
Great customer serv
I had an issue with my order (my fault) but it was quickly solved with the of help Jennifer. Very helpful
1 December 2025
Unprompted review
Reply from Prestige Titles
Hi Dave,
Thank you so much for your kind review. We’re really pleased to hear the issue was quickly resolved and that Jennifer was able to help — we’ll be sure to pass your thanks on to her.
We appreciate you choosing Prestige Titles.
Best regards,
The Prestige Titles Team
I have not received a tracking number
I have not received a tracking number , No confirmation on delivery and when to expect , I specifically bought it for a gift . I have emailed and await a constructive and informative response .so for now unless anything changes my experience is not good
17 December 2025
Unprompted review
Reply from Prestige Titles
Hi Katherine,
We’re genuinely sorry to hear that you felt concerned, especially as the order was intended as a gift. We completely understand how important clear delivery information is in that situation.
We did respond to your initial email within the 24-hour timeframe stated on our website. All further emails were also responded to, including your request for tracking details, which were provided once available. With the Christmas period bringing a significantly higher volume of orders and enquiries, responses can occasionally take a little longer, but we always aim to keep customers informed at every stage.
We’re pleased to confirm that the item was delivered successfully, and we truly did everything possible to support you throughout the process. If, on reflection, you feel this is fair, we would really appreciate you considering an update to your review.
Thank you for your feedback - it helps us continue to improve.
Best regards,
The Prestige Titles Team
I ordered my titles on 10 December
I ordered my titles on 10 December. I still have not received an email with a tracking number and we are now only a week away from Christmas.
I have emailed but nothing back yet.
I need to know I will receive my 4 titles before Christmas or I will ask for my money back.
10 December 2025
Unprompted review
Reply from Prestige Titles
Hi, thanks for your review.
The team respond to emails within 24 hours Monday-Friday and will be glad to assist you with a tracking number.
Please note that if you ordered via Free Shipping (2nd class) this can take a little longer during the holiday period due to Royal Mail but still well within the cutoff for Christmas delivery!
Any issues, our team are on hand to help and I'll let them continue with you via email :)
Best regards,
The Prestige Titles Team
Excellent service
I made a mistake when ordering, got in contact with them,put my order right straight away, excellent service,
16 December 2025
Unprompted review
Reply from Prestige Titles
Dear Alan,
Thank you so much for your kind review. We're so glad we were able to sort everything for you :)
Best regards,
The Prestige Titles Team
I ordered on 11th december
I ordered on 11th december, still no dispach confirmation or tracking information. Emailed twice and had no response
16 December 2025
Unprompted review
Reply from Prestige Titles
Dear Lucy,
I sincerely apologise for the delay with your order - we experienced a huge rush with Black Friday and Christmas but we have pulled in extra resources and are now back on track.
Your email was responded to with a tracking number, so please do give it a check and feel free to contact us again should you require anything else.
Once again, our apologies and thank you so much for your patience.
Best regards,
The Prestige Titles Team
Lord and lady prestige pack
I have placed an order for myself and a surprise lord for my partner for Christmas my messages I have sent not getting any response and just want to know when delivery is as payment taken if I don’t receive anything back will have no choice but to report as scam and got to credit card company
5 December 2025
Unprompted review
Reply from Prestige Titles
Hi Kelly,
We’re sorry to hear you felt concerned. We completely understand how important delivery is, especially when a gift is involved.
Our team did respond to your email on Saturday with the tracking number for your order, and we’re always here to help if you have any further questions. Please don’t hesitate to reply directly to that email and we’ll be happy to assist.
We really appreciate you choosing Prestige Titles and are here to support you every step of the way.
Kind regards,
The Prestige Titles Team
I placed an order last Thursday and…
I placed an order last Thursday and have not received it. Payment has been taken and I have messaged twice but haven’t received a reply. The order was for my sons 30th birthday tomorrow the 13th
4 December 2025
Unprompted review
Reply from Prestige Titles
Hi Emma,
We’re really sorry to hear this caused worry, especially with such an important birthday coming up.
Our team did respond within the 24-hour timeframe stated on our contact page and provided your tracking details, along with an explanation. Unfortunately, with the Black Friday and Christmas period, delivery services are experiencing higher volumes than usual, which can sometimes lead to delays outside of our control.
We completely understand how disappointing that can be and truly appreciate your patience. If there’s anything further we can help with, we’re always here to assist.
Kind regards,
The Prestige Titles Team
Great company, fantastic gifts!
Absolutely fantastic company, really prompt delivery and so helpful with any enquiries. Great gift, really well presented, I can't wait to deliver them and see the smile they put on people's faces!
2 December 2025
Unprompted review
Reply from Prestige Titles
Dear Amanda,
Thank you so much for your lovely review. We’re delighted to hear you found the delivery prompt and our team helpful.
We hope the gifts bring some big smiles when they’re opened!
Best regards,
The Prestige Titles Team
Ive not received my order yet but I had…
Ive not received my order yet but I had made a mistake on one of the certificates and they have immediately corrected it for me. So for customer service alone definitely 5* from me and once I receive the certificate im sure they will get another 5* .
11 December 2025
Unprompted review
Reply from Prestige Titles
Dear Tina,
Thank you so much for taking the time to leave a review. We’re really pleased we were able to quickly correct the certificate for you, and we truly appreciate your kind words about our customer service.
Best regards,
The Prestige Titles Team
Amazing Service
Amazing Service. Jennifer went above and beyond and made our experience hassle free we received our lord and lady title today thankyou Jennifer and thankyou Prestige Titles.
11 December 2025
Unprompted review
Reply from Prestige Titles
Dear Dale,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience and that Jennifer was able to go above and beyond to help. We’ll be sure to pass your thanks on to her.
We hope you enjoy your new Lord and Lady titles!
Best regards,
The Prestige Titles Team
Fantastic experience with Prestige…
Fantastic experience with Prestige Titles. Beautiful item promptly delivered, and Jennifer was extremelly helpful with tracking the delivery for me and keeping me updated all the way. Thank you!
10 December 2025
Unprompted review
Reply from Prestige Titles
Dear Jerome,
Thank you so much for your review. We’re delighted to hear you had such a fantastic experience and that your order arrived promptly. We’ll be sure to pass your kind words on to Jennifer!
Thank you again for choosing Prestige Titles.
Best regards,
The Prestige Titles Team
Prestige Titles are Fantastic!!!
Prestige Titles are so amazing.
I bought 2 lord Titles from these guys and they are fantastic. My son was overjoyed with his and so was i with mine .
They did an amazing job ! Our Titles look fantastic, especially in their frames !
They where delivered in record time as I was so excited to get them ,it took literally a couple of days. Firstly I can't wait to change my driving licence to see my name after the title Lord, it just gives that extra bit of oomph .I have asked all my family to address me as Lord from now on,after all I am one !!!
25 November 2025
Unprompted review
Reply from Prestige Titles
Thanks so much for your review! We're so glad to hear you're enjoying your brand new titles.
Best regards,
The Prestige Titles Team
Excellent customer service I commend…
Excellent customer service I commend your quick prompt response for a mistake I made on my order not only did you resolve this quickly for me you resolved the issue with no stress at all. Thank you
3 December 2025
Unprompted review
Reply from Prestige Titles
Dear Nicola,
Thanks so much for taking the time to leave such a positive review.
We're so glad everything was resolved for you and look forward to serving you again in future.
Best regards,
The Prestige Titles Team
Great buy
Great buy! Genuine and polite, answered my email straight back and no bots or automated responses either!
Would definitely recommend
3 December 2025
Unprompted review
Reply from Prestige Titles
Dear Liam,
Thanks for taking the time to leave a review. So glad to hear you had a good experience.
We remain at your service for anything else you may need!
Best regards,
The Prestige Titles Team
5⭐️ company 5⭐️experience
I can't fault the company. Customer services went above and beyond for me making sure I got the second title for free after messing up my order. Amazing customer services. Amazing company and would highly recommend using this site. Thanks Jennifer ⭐️⭐️⭐️⭐️⭐️
14 November 2025
Unprompted review
Reply from Prestige Titles
Dear Sarah,
Thanks so much for taking the time to write a review. We're so glad Jennifer was able to assist you - she's a credit to our team.
Best regards,
The Prestige Titles Team
Prestige Titles exceeded expectations
Prestige Titles exceeded expectations, thanks especially to Jennifer’s impeccable customer service. Her attention to detail and thoughtful guidance made the experience exceptional.
3 December 2025
Unprompted review
Reply from Prestige Titles
Dear Laura,
Thanks so much for your kind review. We're so glad Jennifer was able to assist you!
Best regards,
The Prestige Titles Team
Good custmors services good titlesquilty…
Good custmors services good quilty product was able to ordered titles for my lady as suprize chrismas gift but i somehow made a spelling mistake i was able to change the deeds documents wirhout any problems very good service would reccomended to anyone who looking to have some fun
22 November 2025
Unprompted review
Reply from Prestige Titles
Hi Mark,
Thanks so much for your positive review. We hope the gift is well received!
Best regards,
The Prestige Titles Team
Lord and lady title
I ordered a lord title for my partner as a gift and he loves it and I just know he’s going to rub this in my face for the rest of my life 😂 i also got the lady title for a friend for her birthday and just now she will be pleased with it it was easy to do and order and deliver was very fast took about 48 to arrive these are the perfect birthday, Christmas gifts and I will definitely be ordering more for family and friends thank you to Jennifer who replied to my email with excellent customer service it was a pleasure doing business with you and the prestige title team
Nicola
24 November 2025
Unprompted review
Reply from Prestige Titles
Dear Nicola,
Thank you so much for taking the time to write such a positive review. I'm so glad Jennifer was able to assist you - she's an asset to our team.
We look forward to serving you again in future!
Best regards,
The Prestige Titles Team
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