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South Valley View Boulevard 4270, 89103, Las Vegas, United States
I booked a cruise all in for my husband and myself I was quoted $7743.00 with a $200.00 non refundable then the sent me an invoice for $12028.00. I tried to call them and of course they had closed, the next said I was told no refund period. Jay Segal is a lied. I was told they have everything on a recorded line but refused to listen. DO NOT USE THIS SNAKE company!
We used Prestige Cruises for our first cruise. It was a 7 day Voyage of the Glaciers on Royal Princess. We only had to pay $85 for flight from Baltimore to Vancouver. We had a great time.
Do NOT book with Prestige Cruises .com !!!!They are HORRIBLE!!!! Lots of hidden things....they will tell you that taxes are included BUT THEY ARE NOT. Once you get your paper work they charge you additionally for the taxes. They will tell you they can transfer you from one place to another, then renege on it. Once you book with an agent, you can NEVER reach that agent again!!! They send you to customer service and these people are rude and NO HELP AT ALL! No one answers your phone calls not even the supervisor who gave me her phone#, promised to call me back, 3 weeks later no callback and she will not answer any calls. Look at all your documents closely, read everything before letting the again off the phone because it WILL NOT BE what was discussed and then there is no changing it no matter how UNSATISSFIED you are!. YOUR DEPOSIT IS NOT REFUNDABLE and this is where they get you. There is nothing you can do. They are NOT accommodating AT ALL!! I am going to loose $400 rather than go on this cruise!! If these are issue now, imagine the issues on the cruise!!!! Read all the reviews and you will see most people feel the same. There are not many if any happy customers....READ THE REVIEWS. I wish I did. Do NOT book with Prestige Cruises .com !!!!
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