Prestige Reviews 

5,454
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and durability of products, noting their long-lasting performance and robust construction. Many appreciate efficient heat transfer, non-stick properties, and thoughtful design features in items like pans and utensils. The ordering process is generally smooth, with consumers consistently reporting prompt delivery of purchases and spare parts. However, some customers noted occasional issues with delivery communication, such as parcels left unattended or tracking not updated promptly. A few others felt there were problems with product descriptions, leading to items being the wrong size or different from advertised, and some experienced issues with non-stick coatings or incorrect spare parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the durability and feel of items... See more

Quality

Reviewers mention positive feedback about quality, with many praising items like frying pans, baking trays,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and prompt... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

Ordering process at first was asking for code from my mobile, which never came. After a week was able to proceed using email connection. Was able to select spares for pressure cookers, no problem ther... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(5,454)

631 reviews in the last 12 months

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Rated 5 out of 5 stars

Prestige delivers!

As always I recieved my order quickly. I wasn't expecting it to be so quick with it being Christmas time, but it was & everything I ordered arrived.
My only downside was the parcel delivery, who didn't knock/ring the bell but tried to push the parcel through the door. After no success they left it in very heavy rain outside my dustbin for an hour before I realised I'd had a text from them.

6 January 2026
Rated 5 out of 5 stars

Good quality saucepan set.

After searching for a long time to replace my old, scratched and worn out saucepans, I eventually found this Prestige set.
They are classed as lightweight saucepans, which is one of the reasons that I purchased them. However they are slightly heavier than I would have liked as I've got fibromyalgia and struggle to lift things, I would have preferred them a bit lighter. In saying this they are very sturdy and fantastic quality.
The handles on top of lids and the handles are made of some sort of rubber so don't get hot to the touch which is another benefit. All in all I am very pleased with this set and am expecting them to last a long time.
Quick delivery and well packaged.
I would definitely recommend.

6 January 2026
Rated 4 out of 5 stars

Almost 5* but not quite

The careline staff were helpful and guided to buy the spare parts I needed for my pressure cooker which was elderly.
However I had difficulty on the assembly due to the lack of instructions. Perhaps an exploded drawing (which I found on the Lakeland website) could be supplied with the spare parts that have been upgraded/revised over time.
Other than this point I appreciate having my pressure cooker back in service.

5 January 2026
Rated 5 out of 5 stars

well made

arrived promptly, well packed, wife very impress with quality of finish and lid handle design, saucepan handles and lid handles very well fitted, with secure mounts. have only use once and cooked very quickly, so must have efficient heat transfer, looking forward many good meals with new saucepans

4 January 2026
Rated 4 out of 5 stars

The part I ordered arrived as advised…

The part I ordered arrived as advised and is the correct part.. My only issue is that months and months ago I tried to get this item and it was out of stock supposedly being available in October. I was on a list as I thought to be told when it was back in stock. I was not contacted and it was only when I recontacted you in Dec that the order could be made.

5 January 2026
Rated 1 out of 5 stars
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Reply from Prestige

Thank you for your review. We can see that your order has already arrived. If there’s anything further you need help with, please don’t hesitate to contact us directly.

Rated 3 out of 5 stars

Very heavy

Bought a split pan to replace a previous one - this one is very heavy. Delivery not good. Went to one delivery hub 11 miles from us and then sent to another one 16 miles the other direction!! I could save them a fortune and the size of the box was massive.

5 January 2026
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Reply from Prestige

We’re sorry to hear that the pan was heavier than expected and that your delivery experience was disappointing. We understand how frustrating this must have been, and we apologise for the inconvenience caused.

Thank you for sharing your feedback. We’ll be sure to pass your comments on regarding both the product weight and the delivery process, as this helps us improve.

Rated 4 out of 5 stars

Rapid delivery, good quality, communucation needs improving..

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weight feels well balanced when handling; lids don't rattle when boiling and liquids simmer nicely on lowest (induction 1) setting. Nice touches with utensils include whisk being open ended so no clumping of ingredients and flat scrapper on side of masher helps clear potato from side of pan. Overall, very happy with products. Only 4* because info on delivery not provided until items actually dispatched. Only took a few days but could have been left hanging for weeks with no idea of when they'd arrive. Communication definitely needs improving.

4 January 2026
Rated 1 out of 5 stars

Very poor customer support

Parts ordered arrive damaged due to inadequate packing.
A fragile item in a paper envelope doesn’t work.
Despite reporting this and being told to expect a response within 24 hours I am still waiting, 48 hours later!

30 December 2025
Prestige logo

Reply from Prestige

We’re very sorry for the initial inconvenience and any frustration caused. We can see that this issue has already been resolved by one of our Customer Care representatives.

We truly appreciate your patience and your feedback—it helps us improve our packing and service.

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