Prepaid2Cash Reviews 

1,136
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers appreciate the fast and straightforward deposit process, successfully turning prepaid cards into cash without unnecessary complications. People consistently find the digital platform very easy to navigate, noting that getting money transferred to bank accounts is generally timely. Consumers also share that the service feels legitimate, praising the overall convenience and the helpfulness of turning virtual cards into usable funds. However, some people mentioned experiencing frustrating delays with payments or unexpected technicalities regarding card acceptance. Some reviewers were not happy with missing funds, unhelpful customer support, or having their accounts deactivated without proper explanations.

What people talk about most

Payment

People report ambiguous experiences with payment, as reviewers express mixed feelings regarding transactions.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth transactions and timely bank... See more

Service

Consumers find service to be a source of high satisfaction, highlighting smooth transactions and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, the experience was good only real problems I had were the fees that they take ou. I put two $500 gift cards and they took about 10% for both.

Rated 3 out of 5 stars

My most recent interaction left me annoyed. Recently I endeavors to sell a prepaid credit card. Entered the information and set to wait the next couple of days. Sometime later they sent an... See more

Rated 3 out of 5 stars

My first transaction/swap with P2C was smooth and straight forward, no problems at all and actually got my deposit earlier than expected.... but NOW (second time use) it's up in the air and I'm no... See more

Rated 5 out of 5 stars

They are fast and very much appreciated for turning prepaid cards into cash! It has been a one day turnaround for it to be deposited into an account.


Company details

  1. Alternative Financial Service
  2. Non-Bank Financial Service

Written by the company

Instantly turn your prepaid & gift cards into cash! Prepaid2Cash is a FinTech mobile application that provides a quick and easy way for consumers to access their prepaid card and gift card funds. Customers can receive cash via direct deposit, instant debit transfer, Venmo, or PayPal for most Visa, MasterCard, American Express, and Discover branded prepaid card programs as well as branded gift cards such as Walmart, Nordstrom, Best Buy, and 100+ other popular retail brands. Prepaid2Cash serves both B2C and B2B audiences. Enjoy spending the money on your gift cards wherever you want. Scan. Transfer. Receive Most prepaid card owners never end up redeeming the full balance of their card. Don’t let that be you! We deposit your funds directly into your bank account or debit card. Pay your bills, get out of debt, or save up for a much-needed vacation! Prepaid2Cash charges the lowest fees in the industry! Physical prepaid cards don’t have any loss or theft protection. If you lose your card, you lose your money. By using Prepaid2Cash, you’ll never have that problem. Prepaid2Cash makes cashing out your gift and prepaid cards quick & easy. We also protect your account by using security measures to guard your account information. Prepaid2Cash is an agent of Evolve Bank & Trust. All money transfer services are provided by Evolve Bank & Trust, including capturing funds from gift cards and transferring funds to your bank account, subject to Evolve Bank & Trust's Terms and Conditions and Privacy Policy.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,136)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

I have utilized the services of…

I have utilized the services of Prepaid2Cash for a while now and I am very pleased with the service I have not had any issues with the prosses
The App itself is user-friendly, offering a straightforward method to convert prepaid cards into cash with minimal effort. The verification process is always secure, and the funds were delivered within the promised timeframe.
I would recommend with confidence.

10 October 2025
Rated 3 out of 5 stars

My most recent interaction left me…

My most recent interaction left me annoyed.
Recently I endeavors to sell a prepaid credit card. Entered the information and set to wait the next couple of days.
Sometime later they sent an email wanting more information. They asked how I got it? I explained I bought it with points on a site ( like all the previous cards).
Needless to saying was taking much longer than is stated it would take, so I emailed to cancel transaction so as to use the card.
I have never had to take so long or to have to resend information, or explain the origin. Strangely, all my cards come from the same place.

WW

8 September 2025
Rated 1 out of 5 stars

Support threatened me and they will ban your account if you don’t kiss their ass.

Support threaten to ban my account after pointing out that they provided me with incorrect information and never read my support ticket. Then they became petty and refused to help me to update my phone number.

Don’t bother asking for any help from customer support. It’s just ran by a bunch of bots, which is what I think, but even bots respond. I’ve used the service for many card exchanges and I contacted them to update my telephone number and the AI bot sent me incorrect information despite the website saying to contact Support to change my phone number. It’s 2025. Why do we have to contact Support which is ran by AI bots just to update a telephone number. I couldn’t even sell my gift card because they want you to verify your phone number with the code, but I can’t do that because they still have my old telephone number on file. And then the customer service rep didn’t even respond back to me with the correct information. Absolutely disgusting garbage service.

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Update camera feature on app..

I like this idea for an app but the app doesn’t have a great camera capture feature- made me manually put it in. I changed backgrounds angles and tried multiple times to capture by app.
One of my requests went through the other required further proof of card which screwed me as I needed and counted on the cash being here today (the initial request). It is approved now with the info I was able to share.
Just pls update the apps camera feature to be able to capture the gift card the first time . Thank you 🙏

1 September 2025
Rated 1 out of 5 stars

I can’t get the app to process my gift…

I can’t get the app to process my gift cards. It won’t allow me to verify my identity. It skips the page for drivers license verification and goes straight to denial of the transaction. And there is no customer service phone number to talk to some at.

18 August 2025
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Reply from Prepaid2Cash

Eric, thanks for your feedback. Please submit your inquiry to our support team at support@prepaid2cash.com and a team member will address your concerns. Thanks!

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