Quality birch wood took a week to come rang up and assured it will come on the day the company said. Only quip is the delivery driver should have rang me to show where to drop the load as it would of... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
No confirmation email initially received. This no delivery date was notified. On receiving this feedback the company contacted me with an explanation for delivery delays and re-sent the order confirma... See more
My wife and I are extremely pleased not only with the quality of the dried hardwood timber, but also with the excellent (and fast!) delivery service. 5 well-deserved stars and a company I would highly... See more
Company replied
The log logs were delivered super fast and with great care. The customer service team also dropped us an email in advance to let us know the delivery was on the way. We are very pleased and would defi... See more
Company replied
No stars - you accepted my order and then decided you it was too far to deliver - blamed the website - computer said "no"..........
Company replied
Thank you Yannis - delivered really quickly - nothing is ever any trouble and the quality of the wood burn is the best - i will only buy from Premium Kin Dried Logs - Thank you
Company replied
Found this company online and will definitely use again. Easy to order, kept informed and quick delivery by a driver who was friendly and helpful and asked where I’d like the logs to be put. Haven’t... See more
Company replied
Great firewood and delivery was smooth with the driver loading the logs carefully into our open porch, exactly as requested. Will buy again.
Company replied
Couldn’t fault them really. Good communication Good value Quick delivery Extremely helpful delivery drivers Lovely uniform logs that burn beautifully
Company replied
Ordering and payment was easy and my choice of birch log nets were delivered quickly. The logs light easily, burn cleanly, give off good heat and last well. I will buy again. Thanks.
Company replied
Excellent wood, quickly delivered, just the right size. I will definitely be ordering again.
Speedy delivery, friendly driver, delivered with care, good product, reasonably priced!
Company replied
I ordered 16 nets of kiln dried logs. They were delivered the next day at the preferred time that I had requested. The logs are the right size for my fireplace and burn well.
Company replied
Delivery was perfect The gentleman helped put the sack in place to make it easy for me to stack Thankyou
Company replied
Excellent quality logs, exactly 'as it says on the tin'. Delivered next day.
Company replied
Quick delivery, very helpful unloading logs into garage, logs exactly as required. Well done!
Company replied
Responded to requests for time frame on delivery. Delivered into garage.
Company replied
Delivery was quick and the logs burn well.
Company replied
Delivered on time as requested
Good low cost and convenient delivery.
Company replied
Great price, fast delivery. Highly recommended.
Company replied
Company details
Written by the company
We are proud to be a trusted, family-owned business dedicated to delivering the highest quality kiln-dried logs for homes and businesses. Based in Crockham Hill, we specialize in providing premium-grade firewood that ensures efficient, clean, and long-lasting warmth. Our logs are sustainably sourced from the rich forests of the Baltics, renowned for their superior hardwood quality. Each log undergoes a meticulous kiln-drying process to achieve optimal low moisture content, making them perfect for wood-burning stoves, fireplaces, and open fires. This guarantees exceptional heat output, reduced smoke, and a cleaner burn for a more enjoyable heating experience. As a family-run business, we value personalized service and customer satisfaction. Every order receives our dedicated care, with dependable delivery and products you can rely on. Sustainability and responsible sourcing remain at the heart of our operations—by choosing Premium Kiln Dried Logs, you support eco-friendly practices while enjoying unbeatable quality. Experience superior warmth and efficiency with Premium Kiln Dried Logs, where quality fuels our passion.
Contact info
United Kingdom
- premiumkilndriedlogs.co.uk
4.5
Excellent
26 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery, very helpful unloading logs into garage, logs exactly as required. Well done!
24 March 2026
Reply from Premiumkilndriedlogs
Thank you for your kind review! We’re really pleased to hear that the delivery was quick and that the team could assist with unloading the logs into your garage. It’s great to know everything met your expectations. We truly appreciate your feedback and hope to serve you again in the future!
Reply from Premiumkilndriedlogs
Thank you! We’re glad you’re happy with the price and delivery—really appreciate the recommendation!
Great price & fast delivery
The log logs were delivered super fast and with great care. The customer service team also dropped us an email in advance to let us know the delivery was on the way. We are very pleased and would definitely buy from them again.
7 March 2026
Unprompted review
Reply from Premiumkilndriedlogs
Thank you so much for your kind words! We’re really glad to hear you were happy with the delivery and that our team kept you well informed along the way. It means a lot to us that you’d choose to order from us again—we truly appreciate your support and look forward to serving you in the future!
Reply from Premiumkilndriedlogs
We’re pleased to hear you were happy with the quick delivery and the quality of the logs — we really appreciate your support.
Reply from Premiumkilndriedlogs
We’re glad you found our service prompt and efficient, and that the logs are burning well. We really appreciate your feedback and support.
Quality Wood Service and Supplier
My wife and I are extremely pleased not only with the quality of the dried hardwood timber, but also with the excellent (and fast!) delivery service. 5 well-deserved stars and a company I would highly recommend to everyone to purchase their wood stove timber from. Thank you!
1 February 2026
Reply from Premiumkilndriedlogs
We’re delighted you’re pleased with the quality of the hardwood timber and our fast delivery. Your recommendation means a lot to us — we truly appreciate your support!
Reply from Premiumkilndriedlogs
Thanks for taking the time to leave a review. We’re delighted to hear you found us helpful, responsive, and good value for money. We look forward to helping you again in the future.
Great firewood
Great firewood and delivery was smooth with the driver loading the logs carefully into our open porch, exactly as requested. Will buy again.
20 January 2026
Reply from Premiumkilndriedlogs
Thanks so much for the great feedback. We’re really pleased the firewood met your expectations and that the delivery was handled exactly as requested. Enjoy the warmth, and we’ll be happy to serve you again.
Couldn’t fault them really.
Couldn’t fault them really.
Good communication
Good value
Quick delivery
Extremely helpful delivery drivers
Lovely uniform logs that burn beautifully
23 January 2026
Reply from Premiumkilndriedlogs
Thanks for the great feedback! We’re delighted you were happy with the communication, delivery, and quality of the logs. Much appreciated!
Thank you Yannis
Thank you Yannis - delivered really quickly - nothing is ever any trouble and the quality of the wood burn is the best - i will only buy from Premium Kin Dried Logs - Thank you
15 January 2026
Reply from Premiumkilndriedlogs
Thank you so much for your kind words and loyalty. We’ll be sure to pass this on to Yannis! We really appreciate your continued support!
Reply from Premiumkilndriedlogs
Thank you for your review! We’re glad to hear your delivery arrived quickly and that the logs are burning well. We appreciate your support and hope to serve you again soon.
Delivery was perfect
Delivery was perfect
The gentleman helped put the sack in place to make it easy for me to stack
Thankyou
2 January 2026
Reply from Premiumkilndriedlogs
Thanks for your review! We are very happy to help you!
Kiln dried logs
I ordered 16 nets of kiln dried logs.
They were delivered the next day at the preferred time that I had requested.
The logs are the right size for my fireplace and burn well.
29 December 2025
Reply from Premiumkilndriedlogs
Glad to hear it! Enjoy your heat with our logs!
Great friendly professional service
14 December 2025
Reply from Premiumkilndriedlogs
Thank you! We always try to do our best for our customers!
Excellent quality logs
Excellent quality logs, exactly 'as it says on the tin'. Delivered next day.
10 December 2025
Reply from Premiumkilndriedlogs
Thank you for choosing us! Enjoy it!
No stars
No stars - you accepted my order and then decided you it was too far to deliver - blamed the website - computer said "no"..........
6 December 2025
Reply from Premiumkilndriedlogs
Hi! Yes, we had an error with the system as we mentioned earlier trough the email, we are sorry! Also refunded your money within a minute and explained the situation we had!
Speedy delivery
Speedy delivery, friendly driver, delivered with care, good product, reasonably priced!
24 November 2025
Reply from Premiumkilndriedlogs
Thank you Gary! Enjoy your heat with our logs!
Reply from Premiumkilndriedlogs
Thank you for your review! We’re glad to hear you found our service low-cost and convenient. We appreciate your support and look forward to serving you again soon!
Excellent logs
Ordering and payment was easy and my choice of birch log nets were delivered quickly. The logs light easily, burn cleanly, give off good heat and last well.
I will buy again.
Thanks.
14 November 2025
Reply from Premiumkilndriedlogs
Thank you! We are glad to hear that!
Great service
Responded to requests for time frame on delivery. Delivered into garage.
9 November 2025
Reply from Premiumkilndriedlogs
Thanks for your review! We are always happy when our customers are satisfied!
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