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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service, often highlighting next-day arrival and excellent packaging that ensures products arrive in perfect condition. Many consumers are delighted with the quality of the products, finding them to be exactly as advertised and well-made. The ordering process is consistently described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues, such as minor damage to a cue upon arrival, a slight bend in a cue, or a defective snooker cue with visible black spots. A few people mentioned disappointment when attempts to add items to an order were ignored, or when a delivery was left outside without a knock.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Product

Customers had positive experiences with product. Many reviewers were pleased with the quality of their... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as well-made and of top quality.... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and speedy... See more

Order

Reviewers mention positive feedback about order. Customers are consistently satisfied with the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Great speedy service. Ordered cue and case, received confirmation email shortly after and tracking number as soon as was ready to go. Cue was also put into case for safe delivery which was a simple... See more

Rated 5 out of 5 stars

First time using premium cues, All I can say is they are top notch, Free next day delivery, I did have one question but that was my fault but Chris phoned me directly & that question was answered, I... See more

Rated 5 out of 5 stars

This user friendly website makes it easy to select and purchase products. I recently purchased a super slim cue case and it was straight forward. My order was posted promptly and arrived in perfect... See more

Rated 5 out of 5 stars

Very easy to order from their website and very quick dispatch. I purchased a Peradon Merlin and case, received a block of chalk and extra tip too for free which was a nice touch thank you, also cue wa... See more


Company details

  1. Sporting Goods Store
  2. Billiards Supply Store

Information provided by various external sources

Premium Cues is the number one supplier of Snooker, Pool and Billiard Cues and Accessories. We price match on all products. Free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

810 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service first time using them I made a mistake and they rectified it straight away. Definitely use them again. 10/10

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery.
I do however have asked for an invoice by email for the product I purchased but still I haven't received anything.

30 March 2026
Rated 5 out of 5 stars

I was so surprised at how quickly our…

I was so surprised at how quickly our order was received! My husband loves his new cue and feels his snooker game has improved already! It is light and well made. I believe it’s definitely worth the price we paid!

31 March 2026
Rated 5 out of 5 stars

Premium Cues!

Great Service! Top Quality Cue 10/10 shame about the Royal Mail Delivery no knock or ringing of doorbell just dumped outside the front door. 😡

29 March 2026
Rated 5 out of 5 stars

Highly recommended if you are looking for a new cue

Would highly recommend if you are looking for a new cue, especially if you want to try out a few and find one that feels right.

The full range of cues on the website are not necessarily available on site but if you phone to discuss before visiting they can and will bring in cues that suit your preferences.

I called the day before driving through from Dundee to discuss price range/preferences, they kindly brought in 6 cues for me to try.

They gave me plenty time to knock some balls around to narrow down my choice and I'm happy with what I decided on, it actually ended up cheaper than I was expecting.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

Great customer service and lighting speed delivery! The web page is clear and intuitive. I will order again for sure.

I highly recommend Premium Cues!

30 January 2026
Rated 5 out of 5 stars

Great service.

Just received my pool cue and super slim case, delivery was super quick. A big thank you to the lady who kindly let me try out a few cues before buying, it was a big help! The cue was very well packaged in it’s case on arrival, very impressed with the quality of service and products….will defo be using this company again……
Grant.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Big Thanks to Premium Cues

Contacted Premium Cues to make an inquiry about one of their cues I found on eBay.
The staff could not be more helpful and bent over backwards to help me form start to finish.
Cue arrived well packaged and in excellent condition.
A big thanks to Premium Cues.

29 January 2026

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