I have been trying for over a month to get my appliances picked up. Your call center is useless and my calls are never returned. My emails, and the chat have also not been responded to. I am moving... See more
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See what reviewers are saying
This company used to provide great service. They have been refusing to respond to my requests to repair or replace their equipment for over a week. The call center they use has extremely rude employee... See more
In my 30+ years of dealing with customer service, never have I come across someone like William and his business. Not only is this job difficult, but exhausting. Yet William takes time and care to not... See more
The company is reliable. I'm renting a washing machine. The services were quick and prompt. SHABB, RAY AND ADAM were fantastic getting the washing through the stairs. They were approachable and profe... See more
Company details
Written by the company
Serving the Austin and surrounding areas with quality and affordable washer and dryer sets for a low monthly rate starting at $49.99/month.
Contact info
4701 Priem Ln Unit 3D, 78660, Pflugerville, United States
- 18008545660
- support@premiumappliancerentals.com
- premiumappliancerentals.com
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Review
Update: they were able to replace the washer the next day to ensure it was installed correctly.
Not only were we charged higher than stated, we also had no update of when the washer and dryer would arrive, and most of all it completely flooded the apartment the first time we ran the washer. No number to call to help as this is happening. Just a “we’ll get back to you.” Clearly very cheap and used washers and dryers.

Reply from Premium Appliance Rentals
Great service
Highly Recommend - Premium Appliance Rentals
I found Premium Appliance Rentals online and immediately decided to go with the company for my washer & dryer rental. The unit was reasonably priced, and the service was very efficient. I highly recommend.
Great company with a customer- focused business model
I’ve had a great experience with Premium Appliance rentals thus far. Minor issues with the appliances were fixed within the week and communication has never been difficult. Very happy with the service
Great equipment and service
Install went very smoothly due to great communication from Will and team. We’ve had the machines for a couple months with no issues. Would recommend for anyone looking to rent appliances!
Premium appliance rentals was…
Premium appliance rentals was recommended to me by my apartment complex, and they have been by far the best company I’ve worked with for appliance rentals. The delivery couldn’t have been easier (I didn’t even have to be there!), they took care of it all, and the customer service is top-notch. Highly recommend.
Made a great choice
Started using them a few months ago, and nothing but good things to say! Their setup and installation was painless, and washer/dryer have worked very well. Will be recommending to others.
Super professional and trustworthy
They were very quick when delivering my new rental and got back to me quickly when I had a problem with the washer! I’m very happy with their professionalism.

Reply from Premium Appliance Rentals
Pleasant, Knowledgeable & Competitive
William and his associate were professional and very pleasant during the installation of our washer and dryer rental. William knew a lot about the appliances and was good enough to share some tips of use as well. I also really appreciate them wearing masks during this difficult Covid 19 time we are all facing, it made me more at ease. I would certainly recommend them- great to work with and very competitive rental rates!
I was referred to Premium Appliance by…
I was referred to Premium Appliance by my apartment complex and I couldn't be happier! The set up was very straightforward and Will was great at answering any questions I had. He is extremely efficient, kind, and provides amazing customer service! Rates for the w/d rental is more than reasonable!
Thanks Will! I will be recommending you to any friends in the future!
Super quick and easy to set up
Super quick and easy to set up, they were very friendly and helpful. Would definitely recommend!
They have the best service and the best…
They have the best service and the best appliances they don’t disappoint.
Premium Appliances rental
Randomly came across Premium Appliance Rentals, & I’m glad I did. They responded fast and delivered fast. I had an issue with a washer and Will replaced it with a better washer & I have no complaints. I would recommend their business to anyone who wants to rent appliances with great people.
Go with Premium Appliance!
In my 30+ years of dealing with customer service, never have I come across someone like William and his business. Not only is this job difficult, but exhausting. Yet William takes time and care to not destroy walls or furniture or the equipment he’s delivering. His level of service is impeccable over the phone to the delivery. The machines are clean and huge! The time is taken to make sure everything works properly and you are a happy customer. I highly recommend anyone who needs appliances to give William a call!
Support Local Business!
Very nice gentlemen, received a notificaiton and live GPS location of them on their way to me. Installed within 15minutes. Support local business!
Friendly and reliable service at an…
Friendly and reliable service at an affordable price
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