Premier Range Reviews 8,898

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, beautiful appearance, and perfect fit, often noting how these items enhance their homes. Many consumers highlight the outstanding service, appreciating the clear communication, regular updates throughout the order process, and the helpfulness of the staff. The delivery service is consistently described as quick, efficient, and well-packaged, with many people receiving their orders earlier than expected. However, some customers also noted issues with color matching, particularly with matte glass products, finding that the final item did not match website images or their expectations. A few other people also felt that the image quality on some products was blurry or not as expected. There were also occasional reports of items arriving damaged or with manufacturing defects, such as chipping paint or visible lines, and some reviewers experienced difficulties with customer service regarding these issues.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight with the product's... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast delivery... See more

Service

Users describe positive interactions with service. Many customers praise the great service, fast delivery,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a bespoke size glass splashback with holes drilled, delivery wasn't the quickest, but, to be fair to the company, the Christmas break was just a few days after my order was placed. After the... See more

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Rated 5 out of 5 stars

What a fantastic printed splashback Premier Range supplied. Clear instructions on the website regarding the ordering side of things. Tracking of the order through manufacturing was good. The splas... See more

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Rated 5 out of 5 stars

Visited thr showroom, and had an amazing choice of splashbacks. Chose what we wanted, staff were very informative and the range of choices was unbelievable, Well worth the visit, was deliverer whe... See more

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Rated 5 out of 5 stars

Excellent service kept up to date all the way to delivery. Product is second to none cannot speak more highly, step by step simple instructions that even an idiot could follow. This has finished off o... See more

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Rated 5 out of 5 stars

Beautiful product, quickly delivered. Having heard of a family member who knocked a glass bottle onto her induction hob and cracked it, I decided the first thing to buy for my new kitchen was a hob... See more

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Rated 5 out of 5 stars

So impressed with the end product and the service from Matt & Lewis was excellent too they listened to what we wanted and helped us get the splashback we hoped for. Once artist impression was confirme... See more

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Rated 5 out of 5 stars

Never having ordered from this company before I ordered a splash back and matching clock, my husband contacted the company regarding measurements and they gave us advice and also very good instruction... See more

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Rated 5 out of 5 stars

I'm absolutely over the moon with my splash back, premier range keep me upto date of every stage from ordering to cut to quality checks and delivery. I couldn't fault the service 1 bit.

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Rated 5 out of 5 stars

Choosing and ordering was easy. I was able to choose the dimensions I needed. Delivery was quick and handled carefully. No cracks or breaks. I'm delighted with my splash back and it was easy to instal... See more

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Rated 5 out of 5 stars

Delivery was super quick I rang because adhesive was not in pack Spoke to a lovely helpful man who explained it was sent separately and it arrived the next day. I had ordered a splashback with th... See more

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Rated 5 out of 5 stars

Exactly as described. Had the item made to measure to fit an existing space after removing the old one. Really easy to fit, lovely to clean, good tracking updates throughout the process highly reccome... See more

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Rated 5 out of 5 stars

We bought two radiator covers as ours were discoloured and yellowing. Didn't want to purchase the traditional wooden 'box' covers as they'd impinge on the space in the hall. These are a fantastic solu... See more

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Rated 5 out of 5 stars

Great service and beautiful products came well wrapped and delivered on time. I am very happy with the glass splash back and the matching placemat and table runner. Would definitely recommend.

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Rated 5 out of 5 stars

Had this splashback fitted a couple of weeks ago as part of a new fitted kitchen. Splashback really sets off the hob, just waiting on tiler to tile either side of splashback and it will set it off eve... See more

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Rated 1 out of 5 stars

Reading all reviews i thought of ordering kitchen splashback from them. We ordered Silver mirror finish splashback but they sent just a plain black finish morror.color is not at aall matching with web... See more

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Rated 5 out of 5 stars

The customer service team answered questions precisely and promptly, and we were absolutely impressed with our splashback. Beware when ordering, it states a 2mm difference in size when delivered/order... See more

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Rated 5 out of 5 stars

Return customer. So pleased with the quality of the upstands and the splash-back that we bought a second one to give us some options. As with our first visit, we found the choice and pricing to be c... See more

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Rated 5 out of 5 stars

Uploaded my own design with sizes and 3 days later it arrived, we are extremely pleased with every aspect of ordering, receiving and finished product also price . Would highly recommend.

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Rated 5 out of 5 stars

We visited the showroom for advice on measuring etc the guys were very helpful and knowledgeable on return home we still had to contact by phone before ordering again nothing was too much trouble. Ord... See more

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Rated 5 out of 5 stars

When I ordered my splashback I was informed it would take 2 weeks I was kept updated regularly on the process I could check the progress myself too. It really is the icing on the cake in my kitchen .D... See more

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Rated 5 out of 5 stars

Excellent choice of splashbacks hard to choose although when I saw the three wine glasses on black glass I thought WOW !! great customer service all questions answered and delivery within FOUR DAYS!!... See more

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Rated 5 out of 5 stars

We bought a splashback, chopping board and clock from Premier. We were helped by James who advised us on choices, and because our splashback was made to measure how the process worked and when we coul... See more

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Rated 5 out of 5 stars

Everyone that comes into our house admires our beautiful splashback. It's well made and is a good likeness to the original picture. The company was very helpful when ordering too. Took less than two w... See more

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Rated 5 out of 5 stars

I have made two purchases from Premier Range and both have been excellent. The items are high quality and perfect fit. The customer service is very good. I highly recommend Premier Range for glass sp... See more

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Rated 5 out of 5 stars

Absolutely delighted with our splashback, delivered within 5 working days and was well packaged, ours had screw holes but it doesn't come with fittings but that wasn't a problem, it fitted perfectly i... See more

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Rated 5 out of 5 stars

We were informed of delivery at every stage. It came exact size as requested. Fitted perfectly and we are very impressed with quality and colours of design. Would highly recommend.

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Rated 5 out of 5 stars

Great selection of printed splashbacks. Kept in touch every step of the way. Really fast delivery too. This is my second purchase from Premier Range and would definitely buy again. Highly recommend.

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Rated 5 out of 5 stars

From the day I ordered the splashbacks to the end of the process, communication was top-notch. Whenever there was something new, the company sent an email with all the necessary updates. The informati... See more

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Rated 5 out of 5 stars

I designed my own glass radiator cover. Its absolutely gorgeous! There was a slight problem with another item that I ordered, but it was soon resolved and I have to say, their Customer Service is s... See more

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Rated 5 out of 5 stars

Brilliant products, easy to order, wide range, reasonably priced and beautifully produced. Can't praise highly enough the splashback we purchased has finished off our kitchen perfectly!

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Rated 1 out of 5 stars

Would give ZERO stars if possible! Shocking customer service. After looking into my complaint now blame it on the company who was going to install it!!! It was not touched by them! They saw the pr... See more

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Rated 1 out of 5 stars

We have a list of blunders this company have made and we are left with a splashback that does not match our upstands - despite paying for bespoke colour. If I could give 0 stars I would. 1. Fi... See more

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Rated 5 out of 5 stars

Very pleased with the splashback. Customer service was great, as I had an awful moment thinking I'd ordered the wrong size! They were very patient and waited until I'd got the measurements redone,... See more

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Rated 5 out of 5 stars

Brite colourful ideal for my kitchen. Well packaged and kept up to date until it arrived. More than helpful if you have any queries. Also a great price and great quality

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Rated 5 out of 5 stars

Great range of products. Really good that you can upload photos to preview the splash back in situ. Easy to order and kept up to date about order being made and quick delivery. Second time I've used t... See more

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Rated 1 out of 5 stars

Avoid this company! Ordered liqued stone splash back and the image quality is awful/blurry not what was expecting when we opened the box. Customer sevices have looked into this and say there i... See more

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Rated 5 out of 5 stars

Easy to order, excellent quality of workmanship. We were kept informed at every stage of the process. Delivered on time by an extremely pleasant delivery driver. 5* service throughout.

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Rated 5 out of 5 stars

The people who run this company are excellent people too deal with but more than that the products are absolutely amazing 🤩. Great service Great delivery and the best prices are always the best.

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Rated 5 out of 5 stars

Great company to work with kept in contact with all the way through from start to finish end product was lovely.This is my second backsplash with them and never looked had a problem

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Rated 5 out of 5 stars

Excellent service from this company. They kept me informed about my order at every stage of my order being produced The quality of the products are excellent. I would highly recommend this company.

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Rated 1 out of 5 stars

Avoid Avoid, Avoid Any colour matching items. Can not deliver on this. I have read your customer response to my feedback and find the tone very unprofessional!!! Do you think when p... See more

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Rated 5 out of 5 stars

There is so much to choose from, a call to customer services soon put any concerns I might have had were soon sorted. When at last I made my decision and placed my order. I only had to wait a coup... See more

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Rated 5 out of 5 stars

I used my own picture for a back splash. It came out great, even better than I imagined. I was kept updated at each stage of the process and delivery too. Would definitely recommend this company

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Rated 5 out of 5 stars

Looks fantastic in room, looking for something different & kept updated daily & order is here at time stated.Premier Range 100% recommend.

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Rated 5 out of 5 stars

Bought hob back and covers they are fabulous- would recommend highly. Family have also bought from here following our recommendation and live the products

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Rated 1 out of 5 stars

Matt glass colour matched splashback. Please do not order. The colour does not travel through the glass at all, you just get a ‘hue blue/ green’ of the colour of glass! Order... See more

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Rated 5 out of 5 stars

My contact with the Company was very Positive, all my queries were seriously dealt with, leading me to a sense of Trust of both the product and the Company. Splashback now installed and I am very ple... See more

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Rated 5 out of 5 stars

Fantastic service! Very easy to use and delivery was fast. The quality of the splash back exceeded my expectations and looks absolutely stunning. I would most definitely recommend to anyone looking fo... See more

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Rated 1 out of 5 stars

So very disappointed with Premier Range. After spending a lot of money with them I am extremely angry that they are not prepared to sort the issue with our last item received.... See more

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Rated 5 out of 5 stars

Easy to order. Clear instructions on website. Product arrived safely. Looks great in bathroom ( white gloss glass cover over old rad)

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Rated 1 out of 5 stars

When the back splash arrived it looked ok. Upon hiring a company to fit it they said the paint was of poor quality and was chipping off! When I approached premier about this I was told it left the fac... See more

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Rated 5 out of 5 stars

So easy to order and create a custom size. There are so many designs to choose from which you can easily edit for the size you require. This is the 2nd time I have ordered from this company and both... See more

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Rated 5 out of 5 stars

Great staff and product. Wanted to buy a glass splashback but was confused with measurements and custom picture selection. I phoned a couple of times, the stsff were polite, friendly and knowledgeable... See more

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Rated 1 out of 5 stars

Ordered the kitchen wall panels from here and they delivered mirrors. I reached out to Mark, Lewis in their team and they refused to take the return and refund the £200. Their product website shows di... See more

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Rated 5 out of 5 stars

No issues all as described delivered with care beautiful well crafted cooker splashback. Happy wife etc

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Rated 5 out of 5 stars

Excellent help from Matt as I needed to ‘ tweak ‘my order to reach the correct result! Fast delivery and excellent value for money. Absolutely love my splashback.

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Rated 5 out of 5 stars

I am really impressed with my splashback & hob cover. The colours are great & brings the kitchen to life. Lots of positive comments from friends and family. Good price & delivered really quickly. Ve... See more

Company replied


Company details

  1. Glass and Mirror Shop
  2. Furniture Store
  3. Home Improvement Store
  4. Kitchen Supply Store

Written by the company

Premier Range is ranked the number 1 supplier of Glass Splashbacks, Glass Radiator Covers, wall art, place mats and much more by Trust Pilot. You can't buy our products anywhere else as they are all designed and produced in our own dedicated factories. We work hard to make our products fit the lifestyle you lead, paying close attention to functionality, ease of use and style whilst ensuring that they remain very affordable. We pride ourselves on our fast service, quality merchandise and the highest standard of customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Great communication from placing the order until delivery

22 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.

We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Would recommend to everyone

The Premier range splash back we purchased is excellent, here are a number of reasons why we love it:
- They could cater for a large (>2m) splashback, unlike many of their competitors
- The website and instructions for measuring were really clear
- They recommend the right amount of adhesive to use based on the size of your splashback
- It looks great
-Communication was clear and regular during the order
- The splashback was really well packaged

Thanks guys!

17 December 2025
Unprompted review
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.

Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
Matt @ Premier Range

Rated 5 out of 5 stars

I cannot find fault in anything I have…

I cannot find fault in anything I have had from Premier Range and Ive had quite a lot. Their radiator covers are stunning and in my case custom made. Table accessories like runner and place mats also stunning. From placing my orders to receiving the goods I was kept up-to date where the process was at. Customer service is efficient, polite, respectful and easy to access. I can assure everyone this is a 100% genuine review from a very satisfied customer. In terms of the date of my experience, some of my products were purchased as long as 5-6 years ago probably a little more and still look as good today as when they were purchased. Other products purchased earlier this year 2026

21 February 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.

At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!

All the best,
Matt @ Premier Range

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Easy to use website, clear information & prompt delivery of product. No complaints. Would use again. Absolutely love my splash back, it’s beautiful.

21 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.

Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!

With thanks,
Matt @ Premier Range

Rated 5 out of 5 stars

Professional service

Professional service. Great product choices. Good communication. Careful delivery service.

20 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.

Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!

With thanks,
Matt @ Premier Range

Rated 5 out of 5 stars

Great service and beautiful products…

Great service and beautiful products came well wrapped and delivered on time. I am very happy with the glass splash back and the matching placemat and table runner. Would definitely recommend.

20 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.

At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!

All the best,
Matt @ Premier Range

Rated 5 out of 5 stars

Fabulous

Excellent products coupled to Excellent customer service

20 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.

Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
Matt @ Premier Range

Rated 5 out of 5 stars

Lovely items and excellent service.

Lovely items and service.

19 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.

We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Helpful staff.

19 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.

At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!

All the best,
Matt @ Premier Range

Rated 5 out of 5 stars

Very helpful as I only do feet and…

Very helpful as I only do feet and inches

19 March 2026
Premier Range logo

Reply from Premier Range

Good Afternoon,

Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.

Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!

With thanks,
Matt @ Premier Range

Rated 5 out of 5 stars

Brite colourful ideal for my kitchen

Brite colourful ideal for my kitchen. Well packaged and kept up to date until it arrived. More than helpful if you have any queries. Also a great price and great quality

15 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.

Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Colours were amazing and glass finish was fantastic

15 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.

We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Great products.

Good website. Straightforward ordering process. Delivered on time. Good fitting instructions. Splashback looks great.

6 February 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thanks for choosing Premier Range for your Splashback needs and for leaving such a fantastic review! We believe that every review, whether good or bad, helps us improve our customer service.

At Premier Range, your satisfaction is what drives us, and your positive feedback motivates us to keep up the good work. We appreciate your support and can't wait to serve you again soon. Don't forget to recommend us to others!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Great company to work with kept in…

Great company to work with kept in contact with all the way through from start to finish end product was lovely.This is my second backsplash with them and never looked had a problem

5 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thank you for your recent review regarding your Splashback. Our staff will be happy to read what you have written, so thanks again for your kind words.

Here at Premier Range we believe good customer service is built through these reviews. Whether they are positive or negative we use them to improve our business and help our customers.

We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope to see you again in the future and don't forget to recommend us to your friends.

Many Thanks
Matt @ Premier Range
-------------------------

Rated 4 out of 5 stars

Excellent product

Excellent product, well packed and arrived on time

15 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thank you for your recent review regarding your Splashback. Our staff will be happy to read what you have written, so thanks again for your kind words.

Here at Premier Range we believe good customer service is built through these reviews. Whether they are positive or negative we use them to improve our business and help our customers.

We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope to see you again in the future and don't forget to recommend us to your friends.

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

The finish is excellent.

The finish is excellent the sizing was perfect to my measurements and the mastic quick and fast to fit.

15 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.

Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

First class service We found the Premier Range website…

We found the Premier Range website quickly using a search for glass splash backs.
The website was clear and concise which made submitting our order really easy.
We needed to add further dimensions for socket cutouts which were requested by the sales team to be sent as a drawing via email.
After the order was finalised, it took slightly longer than quoted for the glass splashbacks to be dispatched.
On delivery, I found the panels to be very well protected for transport and in perfect condition.
Carefully following the PR instructions, the panels were fitted with the supplied adhesive and the socket openings lined up perfectly.
The splashbacks look amazing, so we can't thank PR enough for their service.

9 February 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.

We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!

Many Thanks
Matt @ Premier Range

Rated 5 out of 5 stars

Five star company

I'm absolutely over the moon with my splash back, premier range keep me upto date of every stage from ordering to cut to quality checks and delivery. I couldn't fault the service 1 bit.

15 March 2026
Premier Range logo

Reply from Premier Range

Good Morning,

Thanks for choosing Premier Range for your Splashback needs and for leaving such a fantastic review! We believe that every review, whether good or bad, helps us improve our customer service.

At Premier Range, your satisfaction is what drives us, and your positive feedback motivates us to keep up the good work. We appreciate your support and can't wait to serve you again soon. Don't forget to recommend us to others!

Many Thanks
Matt @ Premier Range

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