Premier Lace Wigs Reviews 

913
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I placed my order on September 19th, and I still haven’t received any update about the status of my order. I’ve tried contacting customer service by email and WhatsApp, but unfortunately I have... See more

Company replied

Rated 5 out of 5 stars

Gorgeous Rihanna lace front Brazilian hair/ transparent w silk top. 5 stars to a show stopper omg! Stunning root coloring and ombré mixed blonde. I paid extra for the highest quality hair and I’m s... See more

Rated 5 out of 5 stars

Very nice wigs i feel like a woman again i ordered the diamond highlight Qty Machine Made Glueless Wigs Deep Curly Fringe Bob, Indian Remy Human Hair,Removable elastic band and the Diamond--Blonde... See more

Rated 5 out of 5 stars

I was a little disappointed when I first got the wig. The hair looked dry and appeared to be 2 different lengths, but when I went back to the website description, I realized that when you order 16” in... See more

Company details

  1. Wig Shop
  2. also in
  3. Hair Product Store

Written by the company

PREMIER is a Brand Of High-end Human Hair Wigs. Premierlacewigs.com is the official online store of Qingdao Premier Wigs Co., Ltd. Founded in 1995, Qingdao Premier Wigs Co., Ltd. is one of the leading wig manufacturers. We specialize in developing and manufacturing full lace wigs,silk top wigs,360 lace wigs,lace front wigs,glueless medical wigs,hair toppers, lace frontals closures and weave bundles, etc. We have thousands of wigs in stock and can also take custom orders.


Contact info

4.1

Great

TrustScore 4 out of 5

913 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(913)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like my wig and the quality is good

I like my wig and the quality is good! But I felt like it was a bit of false advertising when I watched a tutorial and used a code from filthy tresses and it had a free velcro band included. But when I finally got my wig it didnt have it and I was told I had to buy it separately which I felt like that wasnt right

5 September 2019
Unprompted review
Rated 4 out of 5 stars

Excellent communication

Excellent communication. 4 stars because they didn't have in stock the wig.
I made an order and in 24hours premier lace wigs e-mailed me to inform me that the size i picked was not available. I asked for a refund because i needed the wig for an event and the processing time for large size was very long. After that they emailed me that large size is available but without silk top ( as i ordered) and asked if it is ok with me. I asked again for a refund and they refunded me immediately. I think they acted very professional. Answers were very quickly.

4 September 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful unit!!!

My new wig is very beautiful. I am happy with all my purchases.
Thank you Premier Lace Wig. I will buy again. I have several units and l love them all. Premier Lace Wig is a good place to buy your units. Thank you again!

1 September 2019
Unprompted review
Rated 5 out of 5 stars

I'm not a wig expert

I'm not a wig expert, but I've made a few purchases now and the service, delivery speed and accuracy of my order have been great. I'll continue to be a customer as long as I keep receiving this level of online retail professional.

10 August 2019
Unprompted review
Rated 5 out of 5 stars

Very Happy!

I just got my new 360 lace Indian remy human hair wig today from premier. I had read reviews before I ordered as I was skeptical because I have never ordered a wig online before and had no idea which online sellers were good. I was a little concerned about premier based on some of the reviews posted here but am very happy with my whole experience! Once I ordered my wig, I reached via email, to ask when I could expect my wig. I got a friendly email back the same day noting when my wig would be shipped. It actually shipped a day earlier than I was told. Once I got the DHL tracking number it said I would get my delivery on Monday but it came today (Friday)! The wig is beautiful! The hair is curly, the length surprised me (in a good way!) and the density (I opted for 180) was thick and full. The quality of the hair also seems to be really good. I was buying my hair from a local wig stores (tried a variety of stores/wig brands until I settled on one that I liked) and now realize after I received this wig that I was getting ripped off. I paid more for the wig at the store and although I was getting what was described as a 26 inch wig clearly that was not the case. My premier wig was only 22 inches (longest it came in) and it was longer than my supposed 26 inch wig! Very happy and if this wig proves to be the excellent product I suspect it is and I don’t have any issues with it, then premier has my ongoing business. I suffer from alopecia so the need for new wigs will be a continual one for me! Thank you premier for a good experience so far!

9 August 2019
Unprompted review
Rated 5 out of 5 stars

I love this wig

I love this wig! It looks so natural without me having to do any plucking, and that is exactly the type of wig I was looking for. I am very pleased and have already recommended it to some friends.

7 August 2019
Unprompted review
Rated 1 out of 5 stars

Premierlacewigs doesn’t care

I ordered the wig for my graduation three weeks in advance. The day before my ceremony I still had not heard anything about the progress or shipping of my wig. Long story short, I had to find an alternative wig for my graduation because they made the wrong wig and didn’t even let me know until I emailed them and then the response was non-chalant! They asked me would I accept the wig that was made incorrectly! Of course I said no! . Two weeks later, I received the wig with the correct specs but it seemed rushed because the knots are huge! I’m disappointed.

4 August 2019
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Ariel
Thanks for your feedback
We are really very sorry for that .
Honestly your wig was made correctly, just because it was 1# color and the knots were not bleached. hope you can understand.
if you dislike it, you can still return it. our email address is service@premierlacewigs.com.
Please email us to return it .
Thank you

Rated 5 out of 5 stars

Great product wet n wavy

I appreciate the quality of the premier lace wigs. I suffer from Alopecia totalis and your top quality wig products have brought me more confidence and more realistic looking hair. I am a new, true and now permanent customer. I love my wig and thank everyone/ anyone who donated the hair and who put the time and efforts in to create it for me.

4 August 2019
Unprompted review
Rated 5 out of 5 stars

I really love it

I really love it. The quality, texture its well worth the price. Its feels and looks natural!

1 August 2019
Unprompted review
Rated 1 out of 5 stars

Premier lace wigs is the worse company…

Premier lace wigs is the worse company I've enter experienced. Please beware of their false advertisements and reviews. They only post good reviews not the bad experiences. They had me wait over 2 months for my wig and quality was very poor. It shed, not true 360 lace, tracks slapped every which way on lace. Very thin and customer service was awful. Don't waist your money on poor quality and service!

1 August 2019
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Victim
Thanks for your feedback
1. The order was placed on April.5. Because your wig was a custom order, we took a few days to confirm the cap size with you and started the processing on Apri.11. We informed you the wig would take 30-40 working days to process and you agreed.so the wig was finished on May 24 and you got it on May 28. So the wig only took 43 days not 2 months.
2. Your wig is really a 360 lace and true 150% density.We checked the quality very carefully before it was shipped out and there were no quality issues.
3. Now you have worn this wig for 3 months, can you please send some pictures of the problems? we will check and help you.
4. I am sorry,I really don't understand why you said our service was very bad.Because we always replied your emais in time and helped you process this order. You know we were really trying our best to help you to solve any problems.

Our email address is service@premierlacewigs.com, please feel free to contact us for any problems
Thank you

Rated 2 out of 5 stars

Careless work

I requested that Premier Lace Wigs make a U-Part wig with their brazilian light yaki hair. While the quality of the hair was great, the construction of the wig definitely wasn't. The left side of the wig (the side with the u-part) is noticeably thinner than the right side and looks like it is breaking off. I complained to Mercy and she stated that it was normal for a u-part to look like it was breaking off on one side. She offered no resolution. I will not be purchasing from Premier Lace Wigs again

20 July 2019
Unprompted review
Rated 5 out of 5 stars

I really love this wig!!!!!!

I really love this wig, no need to bleach the knots just add your powder foundation and boom it’s going to BLEND. And when they say glueless they really mean it, all the combs and elastic bands inside the cap you really do not need glue. If you’re going to the a side part or half up half down then use some gots2b spray or gel but other than that the straps and combs do the work.

4 July 2019
Unprompted review
Rated 3 out of 5 stars

Three out of five

The ordering,shipping, delivery was all perfect! The packaging was cute. The hair was exactly what I asked for BUT the biggest issue I had was the amount of shedding from the hair. Like A LOT of hair coming out and then I also had a few red strings coming from the wig, which wasn’t a big deal I just cut them out. I would still return back to the company and try them again, probably just try a different wig.

3 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look