Premier Lace Wigs Reviews 

913
•
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I placed my order on September 19th, and I still haven’t received any update about the status of my order. I’ve tried contacting customer service by email and WhatsApp, but unfortunately I have... See more

Company replied

Rated 5 out of 5 stars

Gorgeous Rihanna lace front Brazilian hair/ transparent w silk top. 5 stars to a show stopper omg! Stunning root coloring and ombré mixed blonde. I paid extra for the highest quality hair and I’m s... See more

Rated 5 out of 5 stars

Very nice wigs i feel like a woman again i ordered the diamond highlight Qty Machine Made Glueless Wigs Deep Curly Fringe Bob, Indian Remy Human Hair,Removable elastic band and the Diamond--Blonde... See more

Rated 5 out of 5 stars

I was a little disappointed when I first got the wig. The hair looked dry and appeared to be 2 different lengths, but when I went back to the website description, I realized that when you order 16” in... See more

Company details

  1. Wig Shop
  2. also in
  3. Hair Product Store

Written by the company

PREMIER is a Brand Of High-end Human Hair Wigs. Premierlacewigs.com is the official online store of Qingdao Premier Wigs Co., Ltd. Founded in 1995, Qingdao Premier Wigs Co., Ltd. is one of the leading wig manufacturers. We specialize in developing and manufacturing full lace wigs,silk top wigs,360 lace wigs,lace front wigs,glueless medical wigs,hair toppers, lace frontals closures and weave bundles, etc. We have thousands of wigs in stock and can also take custom orders.


Contact info

4.1

Great

TrustScore 4 out of 5

913 reviews

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4.1

All reviews

(913)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The hair was just as advertised

The hair was just as advertised. It came in a timely manner. I will definitely order from them again. It says a lot for me, because I don’t usually comment. Very pleased with the hair and service!

1 October 2020
Unprompted review
Rated 1 out of 5 stars

Unhappy customer!

I ordered 2 wigs in April and was told it would take 70-80 days before shipping. It’s now been around 150 days and it’s still not shipped out of China. No reason given for delay other than Covid, which is BS as I’ve had other products ordered in May and June that I have received shipped from China.

7 September 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Molly We are really very sorry for the delay due to the pandemic. yes all custom orders were delayed and this was out of control. we are really very sorry and apologize to you.  now we don't even take new custom orders. hope you can understand We will cancel your orders and do full refund for you, is that ok ?

Rated 5 out of 5 stars

Gorgeous wig !!!!

I purchased the Indian Remy Hair, 20 inches natural color kinky straight wig.I absolutely love this wig. The hairline is preplucked and the knots were bleached. The hair is super soft and true to length. The texture is perfect it looks like African American hair that's been pressed. This is the absolute best wig I've ever purchased. I have pictures of me wearing the wig, but don't know where to post it lol. In my opinion just buy the wig!!!!!

5 August 2020
Unprompted review
Rated 2 out of 5 stars

I just received my wig and I am very…

I just received my wig and I am very disappointed. I emailed customer service about it a few days ago and no one has gotten back to me.

5 August 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Alicia, we are really very sorry , so you have got the hair right ? honestly we really replied your email , please check again , our emails might go to your spam box ,

Rated 5 out of 5 stars

Thank you

Responded back to my emails great customer service

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Love this wig😍

I love my Big curl full lace wig!! It fits perfect and the hair is so soft. Shipping was fast! I will definitely order again!!

1 August 2020
Unprompted review
Rated 1 out of 5 stars

I still have not received my package

I still have not received my package. I have wrote the company to let them know and it’s been 5 days no resolution or money back never again will I make a purchase from this company. And the carrier they use are liars and irresponsible with bad reviews

Update* You are liars. I will be reporting to BB there was suppose to be a investigation already open. I spoke with the carrier and you have not even started it. This was spoken about days ago. I have been in contact with your company and you all stopped replying. Refund my money !!! I’m done with you all

1 August 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Alyssa
We are really very sorry for that , I just checked your order. the hair was shipped out on July 22 by DHL and the shipping tracking number was 3781621351. DHL said your package was delivered on July 28 and signed by A HUNT. so you never got the package right ? please let me know. we will call DHL to open a case to investigate. if DHL confirm the package is lost, we will send a new hair or do full refund for you, is that ok ? please let me know. thank you

Update:
Hi Alyssa
Please no worries , I just called DHL again and they said they would give us the results of the investigation very soon. yes we will do full refund for you and you won't lose any money. please trust us. but we just want DHL to confirm the package is really lost. hope you can understand. Once they confirm the package is really lost, we will do full refund immediately.

Rated 5 out of 5 stars

Very soft hair

Very soft hair, the lace is invisible it’s crazy. I can part it anywhere and put it in a ponytail.

9 July 2020
Unprompted review
Rated 3 out of 5 stars

I’m giving three stars

I’m giving three stars, because no one communicated with me at all (not even an email), I didn’t know that my order was even shipped until I went to the website. Received in a timely manner that was cool about two weeks. Will continue to buy, Products are on point.

8 July 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Rajena, thanks for your feedback, we are really very sorry for the inconvenience. actually we did email you the order information and shipping tracking number. we emailed to your yahoo email, I think it went to your spam box , please check again

Rated 5 out of 5 stars

The wig is very nice

The wig is very nice. The color is very beautiful. I have been ordering from this company for a few years now, I am always satisfied with my my purchases and not to mention the prices are great! And shipping is really fast. Check them out, you won’t be disappointed.

4 July 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Thank you so much !!!

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