Premierdeliveries Reviews 

5,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond to arrange convenient delivery windows, ensuring a smooth and pleasant journey from start to finish. Consumers consistently emphasize that the delivery drivers are exceptionally polite, helpful, and attentive, making the entire purchasing and receiving process completely stress-free. However, some people mentioned issues with delivery drivers leaving heavy items directly at the door or refusing to bring them upstairs. A few reviewers also experienced frustrating scheduling delays, poor communication regarding tracking updates, and significant difficulties resolving problems with customer service representatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt communication and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents and delivery drivers are... See more

Service

Users describe positive interactions with service, highlighting great efficiency, prompt delivery updates,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and polite... See more

Order

Consumers find order to be positive, highlighting fast processing and quick communication regarding delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,143)

678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service that provides updates as soon as they become available. Honest and reliable. Laiba was a great help.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Iqra provided excellent customer…

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommend this service and would be happy to use this service again. Thank you, Iqra!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I needed to rearrange the delivery date for some garden furniture with Premier Deliveries, and the whole process was excellent. My call was answered immediately—unlike with many other companies, where you can be left waiting for ages.

Laiba was friendly, eager to help, and provided outstanding customer service. The original delivery dates weren’t suitable, but she went above and beyond to find one that worked for me. Excellent service from Laiba—thank you!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery booking service

Rehman rang the day after buying. He organised the delivery for a day that suited me, he was polite and put me at ease. The instructions are clear and I am looking forward to everything going smoothly at the weekend.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful gentleman call Ahmed sorted my problem out extremely quickly and courteously. The issue was entirely my fault and he was very gracious my delivery is now on its way many thanks Ahmed.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely customer service and helpful

Lovely customer service and helpful. The lady I spoke with Liaba was extremely helpful and went above and beyond .
Thank you . You were a breathe of fresh air and made my day . Was very comforted by your professionalism and helpful

13 July 2026
Unprompted review
Rated 5 out of 5 stars

So far, so good

So far, so good. Jafar was polite and professional on the phone when we arranged an earlier delivery (at a charge). All good. Hoping that the delivery will be good too.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Jafar Ali couldn't have been more helpful, he changed my delivery date and arranged for the bed to be installed. The whole process took less than 5 minutes. i could not be happier.

8 July 2026
Unprompted review

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