Premier Champagne logo
Visit website

Premier Champagne Reviews 330

•
TrustScore 4.5 out of 5

4.7

Wine Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent product selection, highlighting the wide variety of champagnes, including large formats and grower options. Many consumers appreciate the user-friendly website and the ease of placing orders, often mentioning the smooth payment process. The delivery service is frequently commended for its speed, efficiency, and timely arrival, with items often arriving well-packed. However, some people were dissatisfied with the delivery service, describing it as slow or terrible. A few customers also mentioned issues with receiving packages, such as a delivery without a required signature, which led to some hesitation about reordering.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast shipping,... See more

Product

Clients share positive opinions on product. Customers consistently praise the excellent and unique selection... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the website user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your assortment! I can always find something I want to try. A few of them have become our new favorites! Shipping is quick and I appreciate knowing the status of my order. I also appreciate y... See more

Rated 5 out of 5 stars

They always have a selection of Champagne in large bottle formats. Wonderful for family celebrations. Shipping works smoothly.

Rated 5 out of 5 stars

The web site is very well designed, and the business responded within a day to some emailed questions. We like half bottles and were attracted by the big selection. Since I'm in the region, I was able... See more

Rated 5 out of 5 stars

The champagne we get from you is always excellent. We had trouble receiving the package in 2024 and gave it another try this year and went very, very smoothly. This doesn't remotely relate to the comp... See more

Company details

  1. Wine Store
  2. Food Products Supplier

Information provided by various external sources

Buy Champagne online at Premier Champagne. Whether shopping for yourself or looking for a gift, Premier Champagne is the place to go.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Buyer beware: they ship in non-refrigerated UPS trucks

Premier Champagne has a nice selection of quality champagne. My issue was in the shipping. They offer tracking of the product, which is appreciated. However, they use UPS, knowing full well that those trucks are not air-conditioned. If the champagne has been sitting in a 100° car all day, then it's ruined. I can pay for more expedited shipping, which still doesn't solve the problem of the UPS driver putting my order in the back of their truck at 6 AM and delivering it to me at 8 PM. This scenario happened to my order because I was able to track it. Even my dog food is delivered with an ice pack in it to maintain freshness. Premier Champagne is willing to take the champagne back, but I have to pay additional shipping to send it. The company responded to my email once after inquiring about their shipping practices and never responded again. Overall, this is poor customer service and very poor delivery of a fine product. It's a shame nobody cares about quality or the people they serve anymore.

12 August 2024
Rated 1 out of 5 stars

charged twice

6 August 2024
Premier Champagne logo

Reply from Premier Champagne

The customer was not charged twice and it is actually impossible for us to charge anyone twice. All payments are only for the authorized amount. The charges cannot be altered or resubmitted.
We have tried working with the customer, but on realizing his error he has simply stopped responding to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look