Premier Car Supermarket Reviews 

397
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers frequently praise the sales team for being exceptionally friendly, knowledgeable, and creating a completely relaxed environment without any heavy sales pressure during visits. Consumers truly appreciate the smooth purchasing process, clear communication, and dedicated assistance provided by staff during every step of their car journey. However, some customers also noted that vehicles were occasionally delivered uncleaned, featuring lingering valeting oversights and missing items upon collection. A few other people also felt that after-sales support was deeply frustrating when trying to resolve unexpected mechanical faults and third-party warranty repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are friendly, helpful, and professional... See more

Product

People report ambiguous experiences with product, noting both satisfactory purchases and significant... See more

Service

Users describe ambiguous interactions with service, highlighting a sharp divide in their overall experiences.... See more

Customer service

Clients share negative opinions on customer service, frequently describing interactions as rude, unhelpful,... See more

Quality

Customers consistently express deep disappointment and frustration with the poor quality and lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great experience buying our car. Hassan was very friendly, helpful and professional throughout the whole process. He made everything easy and stress-free. Really happy with the service.

Company replied

Rated 4 out of 5 stars

Picked up our Ford Puma from the Kettering site today and just wanted to say thank you to Ash for his help throughout the process. Went over last week to have a look round no pressure to buy key us ge... See more

Company replied

Rated 4 out of 5 stars

Richard was excellent throughout. Dealt with my calls efficiently and made the process of the car purchase very seamless. Couple of points on the valet which have been highlighted.

Company replied

Rated 4 out of 5 stars

Brought a Ford eco sport from here . Served by Ash who went above and beyond to help. No pushy salesman. Very informative. Purchase went through easily. The only fault we had to wait quite a while... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

At Premier Car Supermarket, we are committed to providing vehicles that combine affordability with exceptional quality. Established in 2005 in Leicester, we expanded our presence by opening a larger site in Derby in 2016 and an additional showroom in Kettering in 2023. ​ Our extensive inventory caters to a wide range of preferences and budgets, featuring over 500 vehicles, including: - Small, Medium, and Large Cars​ - Estate Cars​ - People Carriers (MPVs)​ - Prestige Vehicles​ - 4x4s​ - Electric vehicles We invite you to explore our stock online or visit one of our showrooms to find your next vehicle. We look forward to welcoming you soon!


Contact info

3.9

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(397)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

New Car

Despite being short staffed on the day we looked round, both Tony and Ollie provided great service. Very knowledgeable and answered all questions we had about our new purchase

22 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Dave,

Thank you for your thoughtful feedback! We're pleased to hear that Tony and Oli provided great service despite being short staffed. It's wonderful they could answer all your questions and help with your new purchase. We really appreciate your support!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Friendly sales person

Friendly sales person, not pushy, very helpful and efficient. Fabulous range of cars.

22 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Leslie,

Thank you for your kind words! We're glad to hear you found our team friendly, helpful, and efficient. It's great to know you enjoyed our fabulous range of cars. We appreciate your feedback!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Ollie at PCS was absolutely brilliant

Ollie at PCS was absolutely brilliant. Friendly, professional and helpful, he made the whole process easy and enjoyable. We travelled 2 hours to pick up our car and would definitely do it again/recommend to others based on the excellent service we received!

22 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Claire,

Thank you so much for your wonderful review! We're thrilled to hear that Ollie made your experience easy and enjoyable, and that the journey was well worth it. Your recommendation means a lot to us — we look forward to welcoming you when it comes time for the next car!

All the best,
Premier Car Supermarket 😊

Rated 4 out of 5 stars

A smooth and easy process in purchasing…

A smooth and easy process in purchasing the vehicle and looked after very well by Oli on the sales team
I would have given 5 stars but the vehicle had a few problems and I’m just waiting to see how the vehicle performs over the coming weeks and months

21 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Thank you for your feedback. We’re glad to hear that you had a smooth and easy purchasing experience and that Oli from the sales team took good care of you. If you have any further concerns, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Dealt with Mr Allan

Dealt with Mr Allan, smooth process, rang him in the morning and got the car ready afternoon. Test drive and bought it straight away. Will definitely look for him next time again

21 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Eric,

Thank you for your fantastic feedback! We’re delighted to hear that Allan made the process smooth and efficient for you. It’s great to know you found the perfect car so quickly, and we look forward to helping you again in the future!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Great place to buy a car

No messing around, great place to buy a car from. Ollie was awesome!

21 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello CJ,

Thank you for your fantastic feedback! We're glad to hear you found us a great place to buy a car and that Ollie made the experience awesome. We really appreciate your support!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

We had a great experience when we part…

We had a great experience when we part exchanged our car at Premier Supermarket. We dealt with Oli, who was amazing, helped with making a decision on the right car to buy and sorted everything out for us from start to finish.Thanks Oli you have great customer service

21 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Melissa,

Thank you for sharing your positive experience! We're delighted to hear that Oli was amazing and helped guide you to the right car while taking care of everything from start to finish. We’ll be sure to pass on your wonderful feedback to him!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Oli was Very professional and made…

Oli was Very professional and made everything smooth. Many thanks

19 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Ricky,

Thank you for your kind words! We're glad to hear that Oli provided a professional and smooth experience for you. We really appreciate your feedback and hope you enjoy your new vehicle!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Oli made the experience so incredibly…

Oli made the experience so incredibly easy, it honestly was amazing, if you are looking for a great quality car and great quality salesman go to oli!

Thankyou so much

18 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Cacia,

Thank you for such a lovely review! We're thrilled to hear that Oli made your experience so easy and enjoyable. It’s fantastic to know he left such a great impression — we’ll be sure to pass on your kind words. Enjoy your new car!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

First class service!!

From start to finish the level of customer service was excellent.

Oli, our salesman, was first class and a credit to the organisation. He was attentive, but not pushy, patient and listened to our requirements; even when we changed our choice of car at the last minute.

A very professional dealership selling quality cars.

Highly recommended.

16 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello,

Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you received excellent customer service throughout your experience. Oli will be so pleased to know his attentive and professional approach made such a positive impression. We're glad you found the right car in the end, and we really appreciate your high recommendation! We wish you many safe happy miles.

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Excellent

I recently purchased a van from PCS, and I couldn’t be happier with the experience. From the moment I walked in, the team was friendly, especially Oli and knowledgeable, and genuinely interested in helping me find the right vehicle for my needs. The entire process was smooth and transparent, with no pressure at any point.

The van itself is in excellent condition and exactly what I was looking for.

14 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Natalia,

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that Oli and the team made you feel welcome and supported throughout the process. It's great to know the van is exactly what you were looking for and that everything went smoothly and transparently. We hope you enjoy your new van!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Lovely service and very helpful

Lovely service and very helpful. Thank you

14 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello,

Thank you for your kind words! We're so glad to hear you received lovely service and found our team helpful. Your feedback means a lot to us – thank you for choosing Premier Car Supermarket!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Great experience

Great experience. Ollie was very friendly and answered all my questions. Polite and professional. No hard sales tactics. Highly recommend

14 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Sarah,

Thank you for your lovely review! We're so pleased to hear you had a great experience and that Ollie made you feel comfortable with his friendly and professional approach. It's great to know there was no pressure and all your questions were answered. We really appreciate your recommendation and wish you many safe miles!

All the best,
Premier Car Supermarket 😊

Rated 5 out of 5 stars

Oliver and Jay were stars,

Oliver and Jay were stars,
Great service

9 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Patrick,

Thank you for the fantastic review! We’re so happy to hear that Oliver and Jay made your experience a great one. They’ll be thrilled to know they made such a positive impact. We really appreciate your feedback and look forward to assisting you again!

All the best,
Premier Car Supermarket Kettering.

Rated 5 out of 5 stars

OLLIE was AWESOME!!!

OLLIE was AWESOME!!!

Great service - we’ll be back!

9 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Amanda,

Thank you for the fantastic feedback! We're so glad Oli provided you with awesome service. He’ll be thrilled to hear it! We look forward to seeing you again!

All the best,
Premier Car supermarket Kettering

Rated 4 out of 5 stars

Oli was easy to deal with very helpful

9 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Jason,

Thank you for your kind words! We're so glad to hear that Oli made the process easy and was helpful. We truly appreciate your feedback and look forward to assisting you again in the future!

All the best,
Premier Car Supermarket Kettering.

Rated 5 out of 5 stars

Oli was excellent

Oli was excellent. Could not do more.

7 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Karl,

Thank you so much for your kind words! We're so glad to hear that Oli went above and beyond to assist you. He'll be thrilled to know you were happy with his service. We truly appreciate your feedback and look forward to serving you again in the future!

All the best,
Premier Car supermarket Kettering.

Rated 5 out of 5 stars

Friendly , chatty , excellent service

I was introduced to Oli , who has been very informative and friendly thought the whole sales process, explaining every detail along the way. He made me very comfortable about continuing with my purchase and now a proud owner of a new mg3!

7 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Sam,

Thank you for your wonderful review! We're thrilled to hear that Oli made your experience smooth and stress-free. It's great to know you found him reliable and helpful. We truly appreciate your trust and hope you enjoy your new car!

All the best,
Premier Car Supermarket Kettering

Rated 5 out of 5 stars

Olly was an amazing dealer

Olly was an amazing dealer, helped with sorting out car. Felt easy and very reliable

7 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Sean,

Thank you for your wonderful review! We're thrilled to hear that Olly made your experience smooth and stress-free. It's great to know you found him reliable and helpful. We truly appreciate your trust and hope you enjoy your new car! Don't hesitate to reach out if you need anything else.

All the best,
Premier Car Supermarket Kettering

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff (especially Oli) very smooth sale.

7 June 2025
Unprompted review
Premier Car Supermarket logo

Reply from Premier Car Supermarket

Hello Nicola,

Thank you for the kind words! We're so glad you had a smooth and enjoyable experience with us. Oli and the team really appreciate your feedback. Wishing you many happy drives in your new car, and we hope to assist you again!

All the best,
Premier Car Supermarket Kettering

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