Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(351)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The band was awesome

The band was awesome and having two tributes from one band was great. The band were engaging and interactive and had such musical talent. I would go to see them again any day.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

The band was absolutely incredible

The band was absolutely incredible! Would definitely recommend this concert to everyone who loves great vocals and amazing guitar work. Loved it 😻
The Clarence Theatre in Hamilton too small for the sound

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Great lively show

Great lively show. Talented musicians.
The singing was drowned out by the music being too loud. Announcements were very loud but not audible because of the sound system.

26 February 2026
Unprompted review
Rated 3 out of 5 stars

Too loud and, at times, lacking technically.

Too loud. All three of us left at halftime due to severe ear pain. Maybe the small venue was too small for their normal volume.
The Eagles guitar riffs are complex and technically difficult. For the most difficult ones, often, timing was off, clumsiness was apparent, chords were missed and to be fair at times their renditions were rewritten to make them easier to play. However some missed chords were attempted and weren’t hit.
Overall it was still an ok night.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Kings of Country Rock - They Rock It

An outstanding performance. The artists masterfully honoured The Eagles and Creedence Clearwater Revival, delivering powerful vocals, tight musicianship, and an infectious stage presence that had the audience captivated from start to finish.

I would happily attend another concert and highly recommend their show.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

This would have been 5 Stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference was dramatic and thus from that point on, the show became a 5 star

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Really enjoyed the show!

Really enjoyed the show and that it was a smaller venue (my eyesight isn’t amazing) so I got to see him still. Given my seat was at the back

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Thje Edinborough Tatoo was amazing and…

Thje Edinborough Tatoo was amazing and the venue was so well organised.
Our disappointment was with AT. While they had staff at the Kingsland train station managing crowds and putting on extra trains this was not continued in the city with the buses. No additional buses were put on for people going to the North Shore. The que for the NX1 was ridiculous. Waiting from 11.20 until 1 am to get on a bus. Buses were every 15 minutes, so that was 2 buses until 12 and then 30 minutes after that, so that was another 2 buses. The bus that left at 12 would only allow sitting passengers so wouldnt allow passengers to stand!
We need extra buses for the North Shore after an event if you want North Shore residents to use public transport and not to drive.

20 February 2026
Unprompted review
Rated 3 out of 5 stars

Tiketek is great

Tiketek is great, the theatre excellent the staff great. Unfortunately the show, although interesting, was little more than sales pitch for Tony Robinson novel, so we felt is was stilted and left at half time

18 February 2026
Unprompted review
Rated 4 out of 5 stars

BeeGees Concert

Very good musicians and backing band. It was good to hear from the guests as well. I thought the musician who was taking the Barry Gibb part struggled a bit with the falsetto parts but was very good with the rest. (Not an easy task musically I know)

11 February 2026
Unprompted review

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