PremFina Reviews 

12,149
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that setting up their insurance policy is remarkably quick, completely straightforward, and entirely hassle-free from start to finish. Many individuals also deeply appreciate the highly competitive prices, noting that the service makes managing monthly coverage exceptionally easy and affordable. Consumers often emphasize how smooth and dependable the entire renewal process feels year after year. However, some people mentioned that reaching customer support can sometimes be rather challenging. A number of reviewers occasionally experienced extended phone wait times or encountered minor hurdles when sorting out administrative details.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and... See more

Service

People report positive experiences with service, frequently highlighting quick response times, reasonable... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Customer service

Users describe positive interactions with customer service, often praising advisors for being helpful,... See more

Staff

Consumers express great satisfaction, finding staff to be very efficient, friendly, and well-informed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With little fuss and minimal actions on my part, setting up the insurance and payments were the easiest, ever. Costs and repayments met my budget and being able to pay monthly made it all the more att... See more

Rated 5 out of 5 stars

It was just so seamless even though I had to go with another finance company ie Premfina through Close Brothers and the renewal was less than the previous years amount even though it doesnt usually wo... See more

Rated 5 out of 5 stars

Contacting you as I was instructed by Safeguard I found your service was impeccable putting right the incorrect information Safeguard gave to me they need to retrain some of their staff everything... See more

Rated 5 out of 5 stars

We all know PH insurance is very expensive, but PremFina makes it easy, more affordable. I can only say positives things, as I have used them since I started driving for PH


Company details

  1. Financial Institution

About PremFina

Written by the company

Agile. Customer-focussed. Disruptive.

We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.

What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.

Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.

Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.

We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.

Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(12,149)

6,442 reviews in the last 12 months

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Rated 4 out of 5 stars

“Sleeping on a cloud”

So far so good I do notice a difference with the pillows they were like sleeping on a cloud compared to my other ones
I have a rotor cuff injury which I couldn’t lie on my right side now I can hopefully this will continue
I like the idea of the two in one pillows makes sense for washing & drying
I will be keeping them & have two spare for guests due to the special offer for 4

11 September 2026
Rated 2 out of 5 stars

Your website doesn’t work

Your website doesn’t work. I’m trying to change my payment date and it has a 404 error and doesn’t let me do it. I got charged twice this month for my insurance because of it and I still don’t know how to change my payment date.

12 September 2026
PremFina logo

Reply from PremFina

Good morning Jp,

Thank you for taking the time to leave us a review.

I am sorry that you are having difficulties changing your payment date on our website. This can be done at www.premfina.com, however I will reach out to you directly to discuss this further.

If you would like to speak to us in the meantime then please do contact us at www.premfina.com and we will be happy to help.

Many Thanks,

Jade

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