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Packaged Pump Systems Reviews 1,662

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TrustScore 5 out of 5

4.8

Pumping Equipment and Service
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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor. Many highlight the excellent service provided, noting the efficiency and effectiveness of the work done, often under urgent circumstances. People frequently mention quick response times and the ability of technicians to clearly explain issues and solutions, leaving them with peace of mind. However, some customers experienced longer wait times for breakdowns and occasional issues with engineers not providing updates on arrival times. A few other people also felt that some technicians were not senior enough to resolve complex problems, or that there were instances of damage or mess left behind after service.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Customers generally express satisfaction with the service provided. Many reviewers highlight the efficiency,... See more

Response time

People report positive experiences with response times. Many reviewers highlight quick and efficient support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Weren't sure what was wrong with our pump systems on site. the technician came to site not long after initial call made to PPS. technician found numerous issues with our system as they went thr... See more

Rated 5 out of 5 stars

Jeremy serviced our basement pumps today and did an excellent job. He arrived early, checked that an earlier start was convenient, and got straight to work. He explained clearly what he found while ch... See more

Rated 5 out of 5 stars

The guy who came round went above and beyond expectations. Nice, friendly chap who was able not supposed to be here to connect our pump to the internet but, on finding the chamber full of water and th... See more

Rated 5 out of 5 stars

Best experience so far because PPS responded quickly to my out of hours early morning call and said their engineer would phone ahead, which he did do. Turned up at time forecasted and Bashir did an e... See more

Company details

  1. Pumping Equipment and Service
  2. Pump Supplier
  3. Sewage Treatment Plant

Information provided by various external sources

Basement Pump Servicing & Submersible Pump Station Manufacturer. Typical applications include pumping foul, surface and ground water.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good service

Very happy with my service appointment. Jeremy was very punctual, explained everything he was doing and left the room perfectly clean. Thank you.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Jeremy arrived on time, he was courteous and careful. He explained fully what work he was carrying out. I felt much better informed about the pump system and alarms. He finished the service within the expected time. I was very impressed all round. Thank you Jeremy and PPS.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant team

Bash and Dylan were great. It’s a tricky site and a lot of coordination required, but they were so patient and helpful and got the job done.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Looking in drains might not be the…

Looking in drains might not be the nicest thing to do, but Daniel from PPS is the nicest person and a credit to them. He's been around to us several times and is always punctual, efficient, helpful and great at his job. Would highly recommend.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Jeremy Rogers

Jeremy Rogers and colleague Steve installed a new alarm system to our sump pumps today. Very good work. Jeremy was also here previously when we had issues and was able to sort it for us quickly. Great service. Thank you

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Declan Cox arrived on time to carry out our pump service - polite, friendly and left the area clean and tidy.

23 January 2025
Unprompted review

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