Monish served me as we are closing, BT were so in sympathetic at as having to Close as they wanted all of contract, Just so greedy, anyway will put company Into Liquidation so BT will be lucky to... See more
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Review summary
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Overall dealings with PE Solutions have not been straight forward but today I had a great deal of issues cleared up by a fantastic representative, Mark. Thank you very much Mark.
Company replied
We have had a meter reading issue. Lovelina Vaz from Pozitive Energy has been really helpful in explaining the process in amending a wrong meter read. The help i received has been more than good! - Ni... See more
Company replied
Very helpful staff called sachin kasare, helped me out with my invoices, we appreciate your help and patience Dadas shop ltd
Company replied
Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
17K reviews
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Replied to 99% of negative reviews
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Excellent service from Sarah
Customer service Sarah P was very helpful and easy to deal with. Excellent service
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thank you to Vivek Vinod who helped me…
Thank you to Vivek Vinod who helped me today to sort my change of email address on my business account.
So patient and nothing too much trouble. Thank you
Maureen Edwards
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Customer service was very helpful with…
Customer service was very helpful with my issue and Mark was really helpful and resplved my query.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
We spoke with Surabhi Shankar today…
From Interfluid Hydraulics. We spoke with Surabhi Shankar today with regards to issues we were having with Meter readings. She was a pleasure to deal with. She was helpful and very patient, she was professional and knowledgeable and totally addressed our concerns.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Loveline really good service by
Loveline really good service by
Bindi 6-9 2026
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Remarkable service by Soraj
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very helpful and concise
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Vivek Vinod was so helpful when l…
Vivek Vinod was so helpful when l called today regarding a call l had had from someone claiming to be Pozitive Energy. They were not from the company and it was a scam.
Vivek did sort out our estimated bills for us at the same time though and was very professional , thank you
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Excellent service from Sachin
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very helpful
Surabhi Shankar Very helpful, and fun to talk to, with patience to help.
Eric at Bridge Gallery.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark helped me to reinstated my direct…
Mark helped me to reinstated my direct debit.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nikita was very efficient in sorting…
Nikita was very efficient in sorting our query and very helpful
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Surabhi Shankar was helpful from the…
Surabhi Shankar was helpful from the beginning to resolve my issues for the Taprobane cafe. Very friendly.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi provided good customer…
Nilesh Joshi provided good customer service-Saqib
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sheilesh Was very helpful set up
Sheilesh Was very helpful set up
Quick thank you again
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I would like to thank Mark for the…
I would like to thank Mark for the support and guidance he provided to me on call regarding the process I need to follow for my particular case regarding electricity bill.
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Lovelina Vaz Very helpful and…
Lovelina Vaz Very helpful and knowledgeable . Pleasure to deal with her. Great customer service
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Surabhi Shankar was very helpful and so
Surabhi Shankar was very helpful and assisted me with the issue - Spicebox takeaway (Najem)
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark was very helpful today
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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