POWR Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for its promptness and effectiveness in resolving issues, often within a few hours. The staff is frequently highlighted for being helpful, kind, professional, and committed to finding solutions, even for complex problems. People appreciate the quick response times and the personalized approach from representatives who are attentive and concerned with customer needs. The service itself is described as reliable and easy to implement, with many finding the tools useful for their websites. However, some people mentioned occasional slow chat responses, though their issues were still handled perfectly.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's proactive communication,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Response time

People report positive experiences with response times, consistently praising the quick and competent support... See more

Website

Customers consistently note positive experiences with website functionality, often highlighting the ease of... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My problem is, I can't access my newly subscribed Starter Plan features. I emailed customer support and within less than a day, in about 3 hours, after I emailed them, customer support solved... See more

Company replied

Rated 5 out of 5 stars

I use their Visitor counter, it's great. Note that it may show zeros if you have an ad blocker. Great customer service helped me identify this issue. Great little app, would recommend.

Rated 5 out of 5 stars

I’ve been using POWr with JIMDO, and it’s such a helpful and reliable tool — I really appreciate it! Although I’ve canceled it for now, I’d love to use it again in the future. Also, your support tea... See more

Company replied

Rated 5 out of 5 stars

I am a volunteer for a non-profit organization and had some updates needed on our website, but was not sure how to do them. I contacted the POWR Supportline and they understood want I needed and got... See more

Company replied


Company details

  1. Software Company

Written by the company

Ecommerce Solutions to Boost Sales on Your Website. Everything at POWR - from forms, popups, review apps and more - is designed to help collect more contacts and make more sales, easily and seamlessly on your website. No coding necessary.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,407)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support and Seamless Customization

Absolutely excellent support from the POWR team!

I had a fairly specific request involving custom JavaScript for my Shopify product pages, and they handled it quickly and professionally. The team reviewed the code, implemented it carefully, and even followed up to ensure everything was working perfectly.

Irina was especially helpful — clear communication, fast replies, and super courteous throughout the entire process.

Thanks again! I'm very happy with the outcome and truly appreciate the quality of service.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Recently started using this app

I recently started using this app, and although I encountered a few issues, the customer service team (Mithsou) was extremely helpful and stayed with me until everything was resolved. The issue is now fixed, and I’m back on track.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Loved the support

Loved the support, they did a very good job, one girl from the support team called Irina really helped me, and she was also so fast, It didn't waste my time, I like the app

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support Experience (No Ai!)

While evaluating Powr.io products, I had a fantastic support experience. Mithsou answered my chat request promptly, allowed me to bounce ideas around, and provided me excellent responses. Either wasn't Ai, or Ai was so good, I couldn't tell. Even quickly provided me trial access to their premium versions of their products within minutes of me requesting it.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

The forms are very poor

The forms are very poor. Customer service is very bad, with them accusing their customers of wild accusations. I just advise people to use caution when downloading any app, as it can be very dangerous to both your website safety and protecting personal information. This company needs to have some oversight, as of right now it is very poorly managed

23 March 2025
Unprompted review
Rated 1 out of 5 stars

They cut off my account accusing me of…

updated: What is this guys problem? He keeps saying we violated their policy, when it is their own system that flagged it when we attempted to fix it. This guy is mental.

They cut off my account accusing me of using forms inappropriate. My customers required add personal information for appointments. Apparently this company stores all messages from your customers. Sorry but my customers information is private. So I went to delete the forms that they claimed was a problem, and was instantly banned after trying delete the problem forms. After that, They lied claiming I went against their policy, but I was just doing what they said and removing the items they said. Then they turn around and accuse me of doing something, when i was doing what they told me to do.

20 March 2025
Unprompted review
POWR logo

Reply from POWR

Hi Chris,
Thanks for your feedback. As per our records, you were warned by our support team not to request any sensitive information on the form to avoid permanent suspension after a first attempt, as we do not allow this type of highly personal data to protect our end users confidentiality.

However, we detected another form created on your account a few hours later requesting SSN + EIN, which goes against our policy. We sincerely apologize for any misunderstanding and are open to discuss further to clarify this matter at your convenience; please rest assured that we never aimed to accuse you of any wrongdoing.

Our support team have provided you with evidence of the form that was created with confidential data for clarification along with the option to be fully refunded, but received highly offensive and cursing words from you as a response.
Whilst we do not tolerate any type of profanity towards our team, we're still open to discuss, as your satisfaction remains our priority!

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